Robert Cotton2 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend. We’ve used them twice
Advanced Environmental Services Inc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%88+24.8Replies to reviews 8%32+2.6Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 14 hazardous material removalPosition by Experts Score among all companies we track in this category. · better than 23%
4.8 ★★★★★ 66 Google reviews · 24 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
Sep 2026latest review
Advanced Environmental Services Inc at a glance
Google reviewers rate Advanced Environmental Services Inc. 4.8 out of 5 based on 66 reviews, noting that the owner replied to 73 percent of them. Customers frequently praise the company for professional asbestos and mold removal, punctual scheduling, clear communication, and fair pricing. However, a small number of low-star reviews criticize the business for missed appointments, lack of follow-up, and an alleged refusal to serve certain individuals.
- Google rating: 4.8 out of 5 from 66 reviews (91% five-star).
- Reviews on this page: 66 Google reviews (57 with written comments, 7 with photos).
- Owner responses: the business replied to 73% of reviews.
- Most recent review: September 21, 2026.
- Service: Hazardous Material Removal Service serving St. Louis, Missouri.
Data from Google, last updated October 25, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Advanced Environmental Services Inc: 90/100 on this factor. Category median: 93.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Advanced Environmental Services Inc: 88/100 on this factor. Category median: 93.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Advanced Environmental Services Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Advanced Environmental Services Inc: 32/100 on this factor. Category median: 62.D
32
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
- 5 stars6091%
- 4 stars35%
- 3 stars00%
- 2 stars00%
- 1 star35%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
- Praise12497%
- Complaints43%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3023%
- Quality & results2620%
- Would recommend2318%
- Speed & response2116%
- Communication1512%
- Price & value119%
- Honesty & trust22%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great Environmental Contractor prompt service knowledgeable staff and fair pricing”
“He was pleasant, thorough, professional and did a good job on clean up.”
“I would highly recommend AES for your environmental remediation needs.”
“I wouldn't recommend this company to anyone.”
“Jason came out immediately and had a team at our house in 2 weeks.”
“Dennis, Jason, Corey and Kim are easy to work with.”
“The work was done quickly, completely and at a very reasonable price.”
“The project manager Jason was great and upfront with me about everything.”
People customers mention
- Ben 9 reviews
- Jason 7 reviews
- Rob 5 reviews
- Gary 4 reviews
- Wayne 3 reviews
- Dennis 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MindyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We used AES when we had a mold problem after a broken stack leak in our 100 year old home. We'd had another company in, but part way through the job, they said the rest of the mold was on top of lead paint on the walls. They weren't certified to deal with lead paint, so AES came out and handled it. They did a…
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great Environmental Contractor prompt service knowledgeable staff and fair pricing
Blake6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
AES made our process extremely easy. Jason came out immediately and had a team at our house in 2 weeks. Rob P, Roger and Ben performed all services very professionally and got us where we need to be. Would highly recommend.
Bryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Rob and Ben removed the asbestos siding from my detached garage, working into the dark evening. The work was done quickly, completely and at a very reasonable price. Big thanks to Rob and Ben, and the rest of the AES team. I would highly recommend AES for your environmental remediation needs.
DonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Dennis, Jason, Corey and Kim are easy to work with. Corey did the actual asbestos removal. He was pleasant, thorough, professional and did a good job on clean up. Thank you.
Debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rob and Dave did a great job removing all of the tiles that needed to be removed and disposed of! So very happy with the job! Highly recommend this company..
Photos
Customer reviews
4.8 ★★★★★ 66 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Mindy ThurmondLocal Guide · 25 reviewsTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe used AES when we had a mold problem after a broken stack leak in our 100 year old home. We'd had another company in, but part way through the job, they said the rest of the mold was on top of lead paint on the walls. They weren't certified to deal with lead paint, so AES came out and handled it. They did a terrific job, and the work crew was wonderful. We are thrilled with the results. I can't recommend this company enough.
Response from the owner · 2 months ago
Thank you for the kind words Mindy!! It was a pleasure working with you!
J F1 reviewTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat Environmental Contractor prompt service knowledgeable staff and fair pricing
Blake Abbenhaus6 reviewsTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAES made our process extremely easy. Jason came out immediately and had a team at our house in 2 weeks. Rob P, Roger and Ben performed all services very professionally and got us where we need to be. Would highly recommend.
Response from the owner · 10 months ago
Thank you Blake!! We appreciate the opportunity to do business with you!!
Bryan Coplin3 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRob and Ben removed the asbestos siding from my detached garage, working into the dark evening. The work was done quickly, completely and at a very reasonable price. Big thanks to Rob and Ben, and the rest of the AES team. I would highly recommend AES for your environmental remediation needs.
Response from the owner · 10 months ago
Thank you Bryan!! Glad we could help you out!!
Don CLocal Guide · 15 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDennis, Jason, Corey and Kim are easy to work with. Corey did the actual asbestos removal. He was pleasant, thorough, professional and did a good job on clean up. Thank you.
Response from the owner · 10 months ago
Thank you Don!! We appreciate your business!!
Sandy Allen2 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe 2 guys was perfect, cleaned everything!!! Please use this company!!!!
Response from the owner · 11 months ago
Thank you Sandy!! It was a pleasure doing business with you!!
Debbie Thompson3 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRob and Dave did a great job removing all of the tiles that needed to be removed and disposed of! So very happy with the job! Highly recommend this company..
Response from the owner · a year ago
Thank you Debbie!! So glad we could help you out!
Jennifer ReidLocal Guide · 35 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAES was recommended to us to deal with a mold problem in an above garage office. I was immediately contacted by Jason to set up an appointment and he fit us in right away. He actually showed up early was very knowledgeable and very polite. Jason got us a quote within a few days and was willing to set up the work immediately, but I had to push it off a little bit. He was very prompt and returning my many texts. Jason sent Rob, Roger and Ben to do the work. They were on time, very friendly and respectful of our property. They did a great job cleaning up all the mold in our HVAC system and removed moldy drywall around a door, window and entry ceiling. They don’t replace and paint drywall but recommended a handyman. I hope to not need them again, but if I do, we will definitely be calling AES.
Response from the owner · a year ago
Thank you Jennifer!! It was a pleasure doing business with you!
Terry Huff11 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBen, Rob and Wayne were exceptional! Highly recommend them!
Response from the owner · a year ago
Thank you Terry! It was great working with you!!
Business details
- Address: 3100 Gravois Ave, St. Louis, MO 63118
- Phone: (314) 219-0326
- Website: aes-stl.com
- Service area: St. Louis, MO