Advanced Pools holds a 4.7 rating from 98 reviews, with the owner responding to 79% of feedback. Customers frequently praise the company for professional communication, punctuality, and comprehensive services ranging from pool installation and repairs to chemical balancing and cleaning. However, several low-star reviews criticize the business for poor responsiveness to scheduling requests, a lack of oversight during construction, and high costs relative to the quality of workmanship provided.
Google rating: 4.7 out of 5 from 98 reviews (91% five-star).
Reviews on this page: 98 Google reviews (79 with written comments, 19 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 10, 2026.
Service: Swimming Pool serving Germantown, Tennessee.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.7
★★★★★
98 reviews on Google
5★89
4★1
3★0
2★0
1★8
Reviews from Google, shown as published (original wording, unedited).
JC
john clementLocal Guide · 63 reviews
★★★★★
This is the second year I’ve been using Advanced pool. They do an outstanding job. They’re very knowledgeable, thorough and professional. Excellent customer service. They also offer a complete package for servicing the pool. They can fix or replace whatever is wrong, they can balance the chemicals, and offer home service throughout the summer to the pool if needed. I highly recommend them and plan to keep using them.
Response from the owner · a week ago
We truly appreciate your business and are happy to hear you've had such a great experience with our team. We look forward to serving you again!
We received a great pool installation of our beautiful inground pool from Advanced Pools. Very easy to work with and we are very happy with the finished product!
Price assessment: Reasonable price
Services: Inground pool installation, Custom Swimming pool design
Response from the owner · 4 weeks ago
It was an honor to work with you and Mr.Max. Thank you for the kind review and great pictures!
Found Advanced Pools on Facebook. I had cracks in my steps that were seeping water behind the liner, which made the liner separate from the walls. Advanced Pools came in and took out the steps, put in new steps, replaced the liner, took out the light (that never worked) and covered the hole, took out an old diving board stand, and put new concrete around the new steps. They were efficient, courteous, knowledgeable and finished earlier than expected. I cannot say enough good things about them. Jamie and Lance were professional in all aspects, as was Rachel in the office.
Price assessment: Reasonable price
Services: Inground pool installation
Response from the owner · a month ago
Thank you so much for sharing your experience! We’re thrilled we could help solve the issues with your pool and give it a fresh start.
We highly recommend this company to anyone looking for high-quality pool services from a team you can truly trust. Supporting a local, family-owned business makes the experience even better!
Highly recommend Advanced Pools! They are professional, knowledgeable, and truly care about their customers. The quality of their work and attention to detail really shows, and they make the entire process easy and enjoyable. If you’re looking for a trustworthy pool company that takes pride in what they do, definitely give Advanced Pools a call!
From the beginning, friendliness and professionalism top-notch. Quick to respond. The team who serviced the pool were knowledgeable, respectful, thorough. They paid attention to details with care.
Response from the owner · 2 months ago
Thanks so much for sharing! 😊 We’re glad the team took great care of you and appreciate you trusting us with your pool.
