Customers frequently praise Aerex technicians for their knowledge, thoroughness, and professional communication during routine pest control services. Long-term clients highlight the company's reliability and responsiveness to concerns. However, some reviews criticize specific visits for being too brief, failing to address wasp issues effectively, or leaving spray residue on windows. Additionally, a few customers reported missed appointments and felt that pricing was unreasonable for short-duration services.
Google rating: 4.9 out of 5 from 2,584 reviews (97% five-star).
Reviews on this page: 2,584 Google reviews (1,849 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Ant Exterminator serving Aurora, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
2,584 reviews on Google
5★2,499
4★51
3★16
2★5
1★13
Reviews from Google, shown as published (original wording, unedited).
JS
Juli Shapiro1 review
★★★★★
Glen went above and beyond to help me!! He was exceptional and was a super hero!! Thank you so much!!
Price assessment: Reasonable price
Price: $180–200
Services: Rodent extermination, General pest inspection, Bug & insect extermination
Pest type: Ants, Rodents, Cockroaches, Spiders, Other
I really like my technician and they are always helpful and answer. Any questions I might have. I Continue to be very happy with Aerex and I’ve been using them for decades
Aerex always comes through. Mark was terrific. He was thorough and showed us what we needed to do to get rid of pests and keep us protected and clean. Thank you, Mark! A second follow up w
today was also great. So appreciate your service and readiness to help when we needed some immediate attention. THANK YOU!!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Home inspection, Rodent extermination, General pest inspection
Steve has been coming to my house for years and is amazing! Always friendly and kind. Always goes over and above to get the job done! Aerex has been a fantastic company to use and I will continue for years to come.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value