Customers frequently praise AF Appliance for punctual arrivals, efficient repairs, and transparent pricing, noting that technicians communicate clearly and handle various appliance issues professionally. The company offers a ninety-day warranty and responds to the majority of reviews. However, some low-star feedback highlights instances where technicians failed to show up for appointments or where initial diagnoses and repairs did not resolve the reported problems, leading to dissatisfaction with the service outcome.
Google rating: 5.0 out of 5 from 578 reviews (99% five-star).
Reviews on this page: 578 Google reviews (543 with written comments, 138 with photos).
Owner responses: the business replied to 96% of reviews.
Mahsun was very professional, helpful and prompt. Would definitely use again.
Response from the owner · a day ago
Thank you for the great review! We're glad Mahsun provided prompt and professional service. We appreciate your support and look forward to helping you again!
Wonderful job installing my new dishwasher and hauling the old one out from the third floor! Prompt and polite - they even took the time to say hello to the cat.
Price: $500+
Repair wait time: 1–2 hr
Response from the owner · a day ago
Thank you for the wonderful review! We're glad you were happy with the dishwasher installation and our team's service. We're happy they made a good impression on your cat, too! 😊
Shako fixed my GE washing machine. Thank you Shako!
Price assessment: Great price
Price: $250–300
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you for the 5-star review! We're glad Shako was able to fix your GE washing machine. We appreciate your trust in AF Appliance and your kind words!
They showed up exactly on time, super friendly and professional and great pricing! Would recommend to anyone
Response from the owner · a week ago
Thank you for the wonderful review! We're glad you appreciated our team's punctuality, professionalism, and fair pricing. Your recommendation means a lot to us!
Elnur was exceptional in the service he gave me. He went out of his way to make sure my refrigertor worked again.
Response from the owner · a week ago
Thank you for your kind review! We're delighted Elnur provided outstanding service and made sure your refrigerator was back up and running. We appreciate your trust in AF Appliance!
Arrived on time, got to work, was clean and very efficient. Will definitely use again
Price assessment: Reasonable price
Price: $500+
Repair wait time: 1–2 hr
Response from the owner · a week ago
Thank you for the 5-star review! We're glad you were happy with our technician's punctuality, efficiency, and cleanliness. We look forward to helping you again!
Elnur, came asap and diagnosed the issue with dishwasher and told us it would take two days to get the part. Two days later installed the part and worked fine. I highly reccomend not only for the service also for his cordial demenor.
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review! We’re happy Elnur was able to get your dishwasher repaired quickly. We truly appreciate your recommendation and your kind words about his service!
I had a great experience. Elnur the technician came early and was very neat and fast. I highly recomend them.
Response from the owner · 2 weeks ago
Thank you for the 5-star review! We're glad Elnur arrived early and provided fast, neat, and professional service. We truly appreciate your recommendation and support!