Pest control service · Parma, ID · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#90 of 363 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★1,573 Google reviews · 14 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$58typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for thorough treatments, clear communication, and fair pricing when addressing issues like rodents, wasps, and seasonal proofing. However, lower-rated reviews highlight concerns regarding strict annual contracts, scheduling errors, and discrepancies between verbal agreements and billing terms.
Google rating: 5.0 out of 5 from 1,573 reviews (98% five-star).
Reviews on this page: 1,573 Google reviews (1,187 with written comments, 4 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: November 4, 2026.
Service: Pest Control Service serving Parma, Idaho.
Data from Google, last updated November 5, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Affinity Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Affinity Pest Control: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Affinity Pest Control: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Affinity Pest Control: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Affinity Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Affinity Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Affinity Pest Control: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
1,573 Google reviews we collected
5.0of 5
5 stars1,54598%
4 stars181%
3 stars10%
2 stars10%
1 star81%
Praise vs complaints
Phrases our text analysis found in 1,187 written reviews
99%praise
Praise2,12799%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price7836%
Reasonable12758%
Overpriced10%
Not sure136%
$58-46% vs typical pest control services
Middle half of what 92 customers paid ($41–$116) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude73034%
Quality & results51224%
Speed & response38718%
Communication23611%
Would recommend1989%
Price & value593%
Honesty & trust181%
What customers talk about
We read 1,187 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was thorough, professional, and carefully blocked any potential rodent entry points to keep them out during the cold months.”
“Very prompt and thorough service, great communication.”
“We paid for the service, but they did a poor job at executing and are not willing to take corrective action.”
“Affinity Pest Control is an amazingly responsive and easy to work with company.”
“He is very knowledgable, answered my questions and was professional.”
“They went above and beyond to make sure everything was taken care of definitely recommend them”
“Rates are fair, and they have heavily decreased the number of pests on my house and yard”
“…romised that they would ensure full pest control for only my monthly fee.…”
“I can genuinely say that no one has ever put in the amount of time, effort, and attention to detail that our technician did today.”
People customers mention
John52 reviews
Daniel22 reviews
Ruben21 reviews
Scott16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Affinity Pest Control for 8 kinds of job. Pick one to see what they paid and said.
SherylLocal Guide · 256 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
John did an exceptional job, outside and inside. I'm so glad I went with this company. Excellent customer service.
Paid $20–40Reasonable priceHornet & wasp exterminationMosquito extermination+ Punctuality+ Value
Keri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Affinity has definitely been the best pest control company I have used. Daniel even called and left me a detailed message about which treatments he did where including knocking down wasp nests and spraying trees. He treated the perimeter of the house, the trees, the fence line, and even around our pool, which I have…
BobbieLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I am very happy to not have bugs thanks to you. I am having issues with mice which I don't like. Thankyou and Merry Christmas
Paid $40–60Great priceRodent exterminationGeneral pest inspectionBee extermination
VickiLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Lorenzo did a great job. He is very knowledgable, answered my questions and was professional.
Petra4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★
I wasn’t able to be home so only exterior done, waited all day for service. Craig did not get there until 7:15 pm. I think that’s too late but didn’t want to have to reschedule.
Emily3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Absolutely wonderful company. They call ahead before arriving, meet your specific pest needs, and go above and beyond to ensure a great treatment. They are so friendly when scheduling, and make sure to work around your schedule. Text reminders and emailed invoices make the entire process easy. I highly recommend.
Super good dude! Did a great job and was very thorough
Price assessment: Great price
Price: $40–60
Services: Rodent extermination
Response from the owner · 3 months ago
Thank you for the fantastic feedback! We're delighted to hear that our team member provided thorough and excellent service. Your satisfaction is important to us, and we appreciate your support!
Lindy Gergen7 reviewsiTotal number of Google reviews Lindy has written across all businesses on Google Maps, not just this one.
They went above and beyond to make sure everything was taken care of definitely recommend them
Response from the owner · 12 hours ago
Thank you for your kind words, John! We’re delighted to hear that our team went above and beyond to meet your needs. Your recommendation means a lot to us!
Emma Lietz8 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Thanks so much for the great review, Diane! We’re glad you had a positive experience with us. Hearing this kind of feedback truly motivates our entire team.
Desmond Balderas1 reviewiTotal number of Google reviews Desmond has written across all businesses on Google Maps, not just this one.
