Google reviewers rate Affordable Self Storage 4.6 out of 5 based on 27 reviews, with the owner responding to all feedback. Customers frequently praise the friendly, knowledgeable staff who facilitate quick, easy rental processes and provide clean, secure, and temperature-controlled units at reasonable prices. However, a recurring criticism involves technical issues with gate access codes, where customers reported that provided emergency codes failed to work despite being current on rent.
Google rating: 4.6 out of 5 from 27 reviews (85% five-star).
Reviews on this page: 27 Google reviews (20 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 9, 2026.
Service: Mover serving Hudson, New York.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.6
★★★★★
27 reviews on Google
5★23
4★2
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
PE
Paul Engel1 review
★★★★★
I inherited the lease on this unit at the death of my father. The staff has helpful, both with access to the unit and in my emptying it. One small issue was dealt with quickly the next morning.<br><br>It was a pleasure working with them.
Response from the owner · 4 weeks ago
Thank you for sharing your experience, Paul. We’re glad our team could make the process a little easier during a difficult time. We appreciate your kind words and are happy we could address the issue quickly and provide helpful service throughout.
Emma is extremely helpful, thoughtful and thorough with all aspects of the proceedings renting a storage shed.<br>I couldn't have asked for better service!
Response from the owner · a month ago
Thanks so much for the kind words. We are happy to hear that Emma made the rental process smooth and thorough. We truly appreciate you choosing us for your storage needs!
Current with rent. Gate code is not working. Provided an emergency code. Also not working. “We are escalating the request.” Highest rent & poorest service.
Response from the owner · 2 months ago
Thank you for your feedback. We understand how frustrating it is to experience difficulty accessing your unit, especially when you need immediate entry. After reviewing this incident, we confirmed that the access issue was resolved, and we have also reviewed our after-hours procedures with our answering service to help ensure customers receive the clearest possible guidance in the future. We appreciate you bringing your experience to our attention, as feedback like this helps us identify opportunities to improve our service.
Thank you for your kind review Sarah! We’re delighted to hear that you had a wonderful customer service experience. Providing exceptional service is our top priority, and your feedback means a lot to us!
The staff were very friendly and accommodating when we rented the unit. The process took no time at all. The storage unit was clean and dry. The unit is very easy to access. We would definitely use Affordable Self-Storage again for future storage needs.
Response from the owner · a year ago
Thank you, Chuck, for the wonderful review! We're so glad to hear that the rental process was smooth and that you found the unit clean, accessible, and just what you needed.
Young lady that checked me in was extremely knowledgeable very polite, Gave extraordinary customer service And all the information needed in great detail, true professional
Response from the owner · a year ago
<br>Thank you so much for your 5-star review, Chase! We're delighted to hear that you had a fantastic experience, and we're thrilled we could meet your expectations.
Very nice costumer service. Emma Had what i was looking for told me about the promotion she was running at the time. She explained everything to me. Process was easy. The unit was clean and it was easy to find. Highly recommended.
Response from the owner · a year ago
Thank you for your kind words, Erin! We're thrilled Emma could assist you and make the process smooth for you!
Emma the office manager was amazing!!! We booked the unit over the phone as we were out of state and she made the process so easy!
Response from the owner · 2 years ago
Thank you so much for your 5-star review, Rebekka! We're thrilled to hear that you had a great experience and we're so glad we could meet your expectations.
