Google reviewers rate Affordable Septic Tank Service LLC 4.8 out of 5 based on 37 reviews. Customers frequently praise the punctuality, professional communication, and reasonable pricing for septic tank pumping and maintenance services. The office staff is noted for responsiveness, while technicians are described as knowledgeable and courteous. However, a few low-star reviews criticize the company for high costs and a lack of reliability when attempting to schedule appointments via voicemail.
Google rating: 4.8 out of 5 from 37 reviews (95% five-star).
Reviews on this page: 37 Google reviews (34 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 3, 2026.
Service: Septic Tank Service serving Salem, Virginia.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
37 reviews on Google
5★35
4★0
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is very kind and professional and shows up with a smile on his face.”
“I highly recommend them, don’t be deterred by the scheduling that can sometimes be slow.”
“I don't recommend.”
“Hard working and will get the job done for a competitive price!”
“I had an outstanding experience with Affordable Septic.”
“They responded quickly and got scheduled to come out very soon after our inquiry.”
“They explained what needing accessing beforehand so I could manage dogs/children while they worked.”
“James and his son have been twice to my home to deal with issues and were prompt, professional and honest.”
People customers mention
James8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Ashley KumarLocal Guide · 14 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Nancy always answers the line and tries her best to find a solution to your problem. This is my second experience with them and James has been the technician sent to my home both times. He is very kind and professional and shows up with a smile on his face. Thank you guys for taking care of our home again.
Services: Drain cleaning
Jim Mcquail8 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Very friendly and knowledgeable workers in this area! They responded quickly and got scheduled to come out very soon after our inquiry. Hard working and will get the job done for a competitive price!
Price assessment: Great price
Price: $200–400
SociaRae Inc.Local Guide · 17 reviewsiTotal number of Google reviews SociaRae has written across all businesses on Google Maps, not just this one.
Could not recommend James and his son more. I live in the country and somehow they not only managed to call with plenty of notice but arrived right on time. They explained what needing accessing beforehand so I could manage dogs/children while they worked. They explained everything well, were professional and talked me through exactly what was happening and actions to use for overall maintenance. I highly recommend them, don’t be deterred by the scheduling that can sometimes be slow. I’ll admit I’ve called a few times since scheduling and never got a call back until James called me himself- extra points for James!! Once you have their personal numbers you’re golden!!
Price assessment: Great price
Services: Drain cleaning
erika jonesLocal Guide · 32 reviewsiTotal number of Google reviews erika has written across all businesses on Google Maps, not just this one.
James and his son have been twice to my home to deal with issues and were prompt, professional and honest. We worked through issues to help prevent further problems and they were a joy to communicate with. Highly recommend!!! We called on a holiday and they were here three days later, right on time. Impressive!
Price assessment: Reasonable price
Price: $200–400
Jennifer Wright1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
James came out in the pouring rain, cleared my root blockage and pumped my septic tank. He was very professional and showed me the problem he encountered.
For all that he did, I thought the price was very reasonable. I would highly recommend!
Price assessment: Great price
Price: $300–400
Roberta Smith1 reviewiTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
From placing the first call to get a quote to getting the job done ( septic tank clean out)was an easy and professional experience. James was very informative with septic advice and very timely. A+experience in my book.
Price assessment: Reasonable price
Price: $300–400
Services: Outdoor plumbing system repair
Michelle SetzerLocal Guide · 20 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
James and Evan gave outstanding customer service. James called 20 minutes out to confirm the appointment and was so punctual. Both were so kind, knowledgeable, respectful and gave fantastic customer service. James made sure to explain the process and answered any questions I had. They made sure to protect my outside when bringing the pipe out back. I couldn't have asked for a better first septic experience. And their name speaks the truth. Affordable with fantastic customer service. I will be using again. Thank you again James and Evan.
Price assessment: Great price
Price: $400–500
Services: Drain cleaning
Jodie Nunley7 reviewsiTotal number of Google reviews Jodie has written across all businesses on Google Maps, not just this one.
Very happy with the service, quick appointment availability, efficient and cares about his work. I highly recommend Affordable Septic. Will definitely continue to use in the future.
Price assessment: Reasonable price
Services: Service not listed
Mark Bonifache12 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
OUTSTANDING service!! James and Evan were on-time, professional, and efficient in pumping out our septic tank. The price was considerably less than quoted by others in the area. Highly recommend this company!
