Air conditioning contractor · Oxnard, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%98+14.9Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 131 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★32 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Air Care Heating and Air five stars based on thirty-two reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clear communication, and fair pricing for services including heating unit replacements, air conditioning repairs, and mini-split installations. Recurring themes highlight the technician's extensive knowledge, professional demeanor, and thorough cleanup of work areas. Long-term clients emphasize the company's integrity and willingness to accommodate urgent requests during high-demand periods. No significant criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 32 reviews (100% five-star).
Reviews on this page: 32 Google reviews (29 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Air Care Heating and AirHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Air Care Heating and Air: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Air Care Heating and Air: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Air Care Heating and Air: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Air Care Heating and Air: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Air Care Heating and Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
5.0of 5
5 stars32100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
100%praise
Praise62100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1626%
Speed & response1118%
Honesty & trust1016%
Quality & results915%
Price & value813%
Would recommend610%
Communication23%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Prompt, courteous and most importantly, Stan, had the knowledge of decades of experience.”
“We have been using his service for more than 5 years, and he has always been efficient and honest.”
“What I appreciate most about Stan is his honesty and willingness to make time for his customers even when he’s super busy.”
“Stan with Air Care Heating and Air once again has performed an amazing service to our A/C unit.”
“Stan’s services have always been reasonably priced.”
“I highly recommend this company.”
“He is professional, prompt, and explains clearly what the issues are, and what he is doing to resolve them.”
People customers mention
Stan8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
Karen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I am always impressed with Stan, his knowledge and know how seem endless. He makes time to always be able to fit me in when I am available. He goes above and beyond with cleaning rinsing off what ever he needs to do to make the equipment look polished and taken care of. Last, but not least, is Stan’s integrity!!…
Paid $400–600Great priceHVAC system repair
Michael6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Excellent service! Stan Rhodes replaced my heating unit and did a superb job. Prompt, courteous and most importantly, Stan, had the knowledge of decades of experience. My highest respect and recommendation.
Paid $1,000+Great priceHeating system installation
I am always impressed with Stan, his knowledge and know how seem endless. He makes time to always be able to fit me in when I am available. He goes above and beyond with cleaning rinsing off what ever he needs to do to make the equipment look polished and taken care of. Last, but not least, is Stan’s integrity!! He is honest with what he is doing. He is truthful in what he is seeing, he shares the need to know details and to me not knowing a thing about repair these qualities are worth billions. He is the best!
Price assessment: Great price
Price: $400–600
Services: HVAC system repair
Response from the owner · 2 months ago
Thanks for the amazing review! It's a pleasure to help you with your HVAC system! God Bless You in Jesus's Precious Holy Name Amen 🙏
Michael D. Frederick6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Excellent service! Stan Rhodes replaced my heating unit and did a superb job. Prompt, courteous and most importantly, Stan, had the knowledge of decades of experience. My highest respect and recommendation.
Price assessment: Great price
Price: $1,000+
Services: Heating system installation
Response from the owner · 7 months ago
I'm very greatlful for this awesome review! It was a pleasure to take care of your heating needs! Thank You!
Blan Rami1 reviewiTotal number of Google reviews Blan has written across all businesses on Google Maps, not just this one.
Stan with Air Care Heating and Air once again has performed an amazing service to our A/C unit. We have been using his service for more than 5 years, and he has always been efficient and honest.
Response from the owner · a year ago
Thank you for your great review! It's my pleasure to help you with your HVAC needs! I appreciate you being a loyal customer! Have a wonderful day!
Ojai Property Group Inc8 reviewsiTotal number of Google reviews Ojai has written across all businesses on Google Maps, not just this one.
We have worked with Stan multiple times. He’s very professional, courteous and amazing. We love him.
Response from the owner · Edited a year ago
Thank you so much for your very kind review! Your business is appreciated very much. It's always a pleasure to be at your service! Thank you for your awesome review!
Melissa Dall1 reviewiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Stan does amazing work with the utmost integrity! I can always count on him
for all my service needs and
Professional installations! He’s done work for me for years! He’s the best!!
Response from the owner · a year ago
Wow this is an amazing review! Thank you so much! Your Business is appreciated greatly! It's a pleasure to be at your service! Have a wonderful day and Thanks Again for your kind words!
Gayle Wyborny4 reviewsiTotal number of Google reviews Gayle has written across all businesses on Google Maps, not just this one.
Stan is great! He is professional, prompt, and explains clearly what the issues are, and what he is doing to resolve them. I have used him for years, and plan to use him whenever my ancient AC/heater needs attention!
Response from the owner · a year ago
Thank you so much for such a great review! I really appreciate your business! Thanks for being a loyal customer!
April Spahr2 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Stan is awesome!!! We’ve used him several times over the years and he’s alway been professional, knowledgeable, tidy and on time. What I appreciate most about Stan is his honesty and willingness to make time for his customers even when he’s super busy. This past week my wall heater was giving off a weird smell so called Stan to come check it out. He had a full work schedule but made time to come over on his day off! Talk about customer service! As he worked he explained what I was smelling and how to resolve the issue. He also went over a safety features I had on my wall unit that I wasn’t aware of. Stan’s services have always been reasonably priced. We will continue to use Stan in the future!
Response from the owner · a year ago
I appreciate your excellent review! You've been a great customer! Thank you for your loyal business and trust!
Judy Stover1 reviewiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Air Care went above and beyond my expectations. They were fast, efficient, friendly and professional. They were also fair with regard to their price.
I highly recommend this company.
Response from the owner · a year ago
Thank You so much for such an outstanding review! It was a pleasure to fix your furnace! We appreciate your business!
Rebecca Riley4 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Very fair pricing and amazingly professional work. The new furnace is working beautifully and such an improvement on the old one. They left the areas where they had worked as clean as a whistle.
Response from the owner · a year ago
Thank you so much for such a great review! It was a pleasure to work for you! I am greatful to have awesome customers like you!
Michael LevittLocal Guide · 175 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
If I could give Stan 6 stars it still wouldn't be enough. Stan arrived on time, ready to tackle my A/C Mr. Cool Mini Split installation. His workmanship was nothing less than artwork. Everything went as good as possible. When finished he fully cleaned up every scrap. Thank you for the great job. I highly recommend Air Care Heating and Air. Prices are very fair.
Response from the owner · a year ago
I'm very grateful for your awesome review! It was a pleasure to work for you! I appreciate your business!
