Customers praise Air Star Now for punctual arrivals, same-day emergency repairs, and clear communication from both office staff and technicians. Reviews highlight fair pricing, thorough diagnostics, and effective resolution of issues like airflow problems and compressor failures. However, a small number of low-star reviews cite instances where technicians missed scheduled appointments and failed to respond to customer messages, causing significant inconvenience.
Google rating: 5.0 out of 5 from 779 reviews (99% five-star).
Reviews on this page: 779 Google reviews (694 with written comments, 11 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 3, 2026.
Service: HVAC Contractor serving Houston, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
779 reviews on Google
5★769
4★4
3★2
2★0
1★4
Reviews from Google, shown as published (original wording, unedited).
SB
Sully Boston11 reviews
★★★★★
Thank you Mike, for fighting the warranty company for the part for my AC condenser and the team putting in the furnace a few weeks ago.
You guys Issac and Lawrence, have been outstanding ,
But hats off to Mike who kept in touch with me and dealing with the landlord, thank you so very much.
I truly appreciate you all and the team ❤️
Maria Boston
Services: A/C system maintenance, HVAC duct & vent cleaning
Response from the owner · 2 weeks ago
Thank you for your review Maria! We are so happy to hear about your excellent experience with Michael and our team. Michael's dedication to getting everything done for you is exactly the kind of service Air Star always strives to achieve, and we will be sure to share your wonderful feedback with him. Thank you for trusting Air Star with your HVAC needs!
Daniel did a great job replacing the motor in our Compressor. We are very happy with Airstar!
Price assessment: Not sure
Services: HVAC system repair
Response from the owner · 2 weeks ago
Thank you for your review Kelli! We are so happy to hear of your great experience with Daniel and your satisfaction with our team. Thank you for trusting Air Star with your HVAC needs. We look forward to working with you again!
I am Truly Grateful with Air Star Now. I Have to Say Thank You To Perla, Ero, and Erin for Taking the Time to get us seen and settled tonight at this late Hour. Not only were they fast to get to us but worked hard to get our A/C working. Ero and Erin Thank you both so much for answering our questions and making us feel comfortable. We’re Happy with the service you both Provided. I recommend Air Star Now if you’re needing services for your A/C unit. They’re Truly Amazing. I’m recommending them to all my friends and Family, and Community.. May The Lord Bless this Business Abundantly, May their Cup Overflow -💖 The Melchor’s
Response from the owner · 3 weeks ago
Thank you so much for your kind review Ann! We are so glad that Perla, Ero, and Erin provided you with such a great experience, and that they were able to answer all of your questions and get your AC back running. Thank you for trusting Air Star with your HVAC needs, and thank you so much for your recommendation. It means a lot. Let us know if you need anything in the future.
Air star Now tweaked equipment that was installed by another company which was causing my system to need a restart to blow cold. They arrived timely asked questions investigated the item installed and found the issued causing challenge.
Professional office staff (thank you Amanda) who asked the right questions which meant Henry was prepared for whatever he found. A win win for both of us.
Price: $1–200
Response from the owner · 3 weeks ago
Thank you for your detailed review Flo! We are so glad you had such a great experience with Henry and Amanda, and that Henry was able to get your system back up cooling again. Thank you for trusting Air Star with your HVAC needs. Let us know if you need anything in the future!
Excellent service. Highly recommend for your HVAC needs. Amanda helped tremendously answer any questions I had about the services provided.
Response from the owner · 3 weeks ago
Thank you for your review and recommendation Marian! We are so glad to hear about your great experience with Amanda. Let us know if you need anything in the future!
We've had Alan, with Air Star Now, come out to take a look and perform service at a few of our units at our commercial properties. He's been prompt, quick to respond and give feedback, as well as accommodating when trying to keep some of older equipment going. We've dealt with a couple of really old units that just couldn't keep up, the office had parts sourced the same day and Air Star Now was able to perform a complete Central Air system install the very next day, on more than one occasion, getting my tenants back in comfort! They have a great team, and they're now my first call!
Response from the owner · a month ago
Thank you so much for taking the time to share such a thoughtful review Kennon! We truly appreciate your continued trust in Air Star and are so glad Alan and our team have been able to provide prompt, reliable service for your properties. We understand how important it is to keep your tenants comfortable, especially when dealing with older equipment and unexpected system failures, and we are proud of our team’s ability to respond quickly, source parts, and get new systems installed with minimal disruption. Thank you again for making Air Star your first call. We look forward to continuing to take care of you and your properties!
5 stars across the board , they came did their job well, no questions left unanswered. Amanda was very professional and most of all friendly made me feel comfortable.
Response from the owner · a month ago
Thank you for your review Rosalinda! We are so glad that you had a great experience with Amanda and the rest of our team, and that they provided you with friendly and knowledgeable service. Thank you for trusting Air Star. We look forward to working with you again!
Excelente servicio. Quedé muy satisfecha con la atención y el trabajo realizado. Fueron muy profesionales, amables y puntuales, además de explicar todo claramente y trabajar de manera limpia y eficiente. Sin duda los recomiendo y volvería a contratar sus servicios. ⭐⭐⭐⭐⭐
I had an issue with the air flow upstairs. Michael was able to reroute the air flow and now it is cooler. He was very neat. It was an overall great experience. 5 stairs
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for your review Vicki! We are so glad to hear that Michael was able to resolve your air flow problems and provided you with a great experience. Thank you for trusting Air Star with your HVAC needs. Let us know if you need anything in the future.
Micheal, the technician that serviced my AC was very professional, explained everything to me and answered all my questions. I highly recommend this company
Price assessment: Reasonable price
Price: $1,800–2,000
Services: Ventilated ceiling installation
Response from the owner · a month ago
Thank you for your review Jesus! We are so glad to hear about your great experience with Michael, and that he was able to professionally present himself and answer all of your questions. Thank you for trusting Air Star with your HVAC needs, and thank you for your recommendation! It means a lot. We look forward to working with you in the future.
