Brian was a blessing rescuing our family 40 minutes away from Waco, after our car broke down and the tow truck could not fit our family in it, forcing us to be straightened in a McDonald’s ready to close in a small little town without car service or hotel. Brian quickly jumped to the rescue, driving 40 minutes away and bring us safely to our destination. Extremity professional and kind, he made us feel safe and even helped with local knowledge in Waco, helping us get around until the car was fixed. Other local companies I reached either didn’t answer the phone or even scheduled to come pick us up but never showed up. Making the situation even more distressful. Brian was a blessing in our very stressful day. I’d recommend everyday using his services.
Airport Transportation of Waco
Airport Transportation of Waco at a glance
Reviewers frequently praise the service for punctuality, professional drivers, and willingness to handle last-minute or late-night airport trips. Positive feedback highlights clean vehicles, friendly communication, and the ability to accommodate emergency situations or difficult travel conditions. However, low-star reviews identify recurring issues with delayed pickups, poor phone responsiveness, and instances where shuttles were full, forcing passengers into alternative arrangements.
- Google rating: 4.5 out of 5 from 27 reviews (85% five-star).
- Reviews on this page: 27 Google reviews (21 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 10, 2026.
- Service: Airport Shuttle serving Waco, Texas.
Data from Google, last updated November 8, 2026.
Star ratings
27 Google reviews we collected
- 5 stars2385%
- 4 stars00%
- 3 stars14%
- 2 stars00%
- 1 star311%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
- Praise4195%
- Complaints25%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1637%
- Speed & response1228%
- Would recommend921%
- Honesty & trust37%
- Quality & results12%
- Communication12%
- Price & value12%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Extremity professional and kind, he made us feel safe and even helped with local knowledge in Waco, helping us get around until the car was fixed.”
“Brian quickly jumped to the rescue, driving 40 minutes away and bring us safely to our destination.”
“Highly recommended, great customer service, very professional, kind, affordable and safe.”
“I would definitely recommend this service to anyone looking for a dependable, professional transportation company.”
“Great service.”
“Great communication for scheduling by texting or direct contact.”
People customers mention
- Brian 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Customer reviews
4.5 ★★★★★ 27 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service. Needed a last minute ride to DFW and Jake got me there with time to spare. Friendly, polite and on time. Definitely recommend!
Highly recommended, great customer service, very professional, kind, affordable and safe. I was able to get a ride to the airport at 3 am for a 5 am flight. I had a lady driver as well which was a great deal for me as a female traveling very early in the morning. Definitely booking again when I am in the area and you should too!
Brian was great, on time and professional. He made it so easy. I highly recommend this company. I will be using them again!
No inexpensive early morning transport.
Excellent prompt and courteous service from Richard and Brian. When my travel plans changed at the last minute and I had to get to Dallas, they were able to accommodate. Highly Recommend!
The owner is a really nice guy, but there are a lot of issues. Shuttles seem to be late, and I have had to ride in someones car because the "bus was full" (what is this United Airlines?). Recently went through the straw that broke the camel's back waiting at the airport for 4 hours, then taking almost another 3 to get back to Waco.
We called last minute to get to the airport and they came through. Brian was incredible.
- Positive: Punctuality, Quality, Professionalism, Value
Brian was INCREDIBLY kind and helpful. We landed around 10:30 in Waco and, having never been here before, we had no idea there weren't any taxi services or lyfts available. Frantically trying to call around, Brian picked up and we were so thankful. Although it was late, he was kind enough to come and get us anyways. And picked us up quickly. On our ride we chatted a lot and he was very friendly. We were thinking of moving somewhere around the area and he was extremely helpful and informative. He even offered to help us out the following days of our trip. If I could rate more than 5 stars, I would! If you need any form of transportation around the area, BRIAN is your guy!!!! Thank you a million times Brian!
- Positive: Punctuality, Quality, Professionalism, Value
Best service ever! So personable and caring! Definitely give them a call !
Business details
- Address: 4800 W Waco Dr, Waco, TX 76710
- Phone: (254) 717-9765
- Website: airporttransportationofwaco.com
- Service area: Waco, TX