Ana EspinoLocal Guide · 186 reviewsTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google❤️
Alameda County Community Food Bank
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%62+39.4Reliability 28%61+17.2Replies to reviews 8%5+0.4Momentum penalty66−3.4Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 12 donation pickup servicesPosition by Experts Score among all companies we track in this category. · better than 9%
4.7 ★★★★★ 296 Google reviews · 23 photos
84%five-star reviews
4.47★last 12 monthsAverage stars on reviews from the last 12 months only.
8.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Alameda County Community Food Bank at a glance
Google reviewers rate the organization 4.7 out of 5 based on 296 reviews, with owners not responding to any comments. Positive feedback highlights friendly staff, efficient unloading processes, and effective volunteer programs that help address food insecurity. However, some low-star reviews criticize the facility for being a distribution warehouse rather than a direct service point, citing issues with food quality in senior housing and unsafe driving practices.
- Google rating: 4.7 out of 5 from 296 reviews (84% five-star).
- Reviews on this page: 296 Google reviews (131 with written comments, 8 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 20, 2026.
- Service: Donation Pickup Service serving Oakland, California.
Data from Google, last updated October 29, 2026.
Score profile vs other donation pickup services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alameda County Community Food Bank: 62/100 on this factor. Category median: 74.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alameda County Community Food Bank: 61/100 on this factor. Category median: 77.B
61
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alameda County Community Food Bank: 66/100 on this factor. Category median: 100.B
66
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alameda County Community Food Bank: 5/100 on this factor. Category median: 24.F
5
Bar = this company · dark tick = category median.
Star ratings
296 Google reviews we collected
- 5 stars24884%
- 4 stars3211%
- 3 stars62%
- 2 stars21%
- 1 star83%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
- Praise6095%
- Complaints35%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4063%
- Quality & results1117%
- Speed & response58%
- Would recommend58%
- Communication12%
- Price & value12%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“No place to park but was friendly and had me unloaded quickly”
“For example, at the Tennyson location near Patrick, the women there are incredibly rude.”
“I went to the food bank today with my program Ala costa and it was an amazing experience meeting everyone and the coworkers and the boss was nice 👍 a…”
“All employees working to fast and good working drivers are not waiting for load”
“I would highly recommend them if you're looking to give back to the community.”
“The guy who explained the whole operation and how it works was excellent.”
“It cost more thsn $117K to live minimally in the Bay Area with 20% of people needind support from the food bank.”
People customers mention
- Area 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AndrewLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
Dangerous driver in the box truck on 880. Just looking at the phone no attention to raod
ToughLocal Guide · 122 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★
Be thr on appntmnt Pull in , guys will guide you all Once on door slide tendm Remove Red Line Unload in 30-40 min 👍🏻
michaelLocal Guide · 892 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Very Kind and Welcoming Atmosphere. Great Staff. Customer Service with a Smile 😊😁. Easy to Find and Easy to Park.
Daima3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
I live in Senior housing and they food bank comes to our complex. I feel they might as well pass us by with rotten food expired date and mold on the food. We get the same items every week and they only cater to on minority of residents. It is a shame that they treat seniors this away already on a fixed income and the rent is high.
KimbelLocal Guide · 185 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Fighting hunger, helping others fight hunger, they are front line defense for people facing food insecurity. No one should go hungry.
Rosa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
La mayoría de lugares donde reparten esta comida de este banco las personas son bien amargadas y les tiran las cosas a uno de mala gana aunque ellos la mejor parte se la quedan por ejemplo en el lugar de la Tennyson por la Patrick la señoras que están ahí son bien déspotas después que uno está haciendo dos horas…
Photos
Customer reviews
4.7 ★★★★★ 296 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
David Melton9 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNo place to park but was friendly and had me unloaded quickly
Manny DhillonLocal Guide · 418 reviewsTotal number of Google reviews Manny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood & fast unloading
blackice blackincLocal Guide · 12 reviewsTotal number of Google reviews blackice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Helpful Place and People
Andrew FloydLocal Guide · 22 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDangerous driver in the box truck on 880. Just looking at the phone no attention to raod
Big Bala BARDALESLocal Guide · 124 reviewsTotal number of Google reviews Big has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service
Ben Rock2 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and experienced workers
Tough FoodieLocal Guide · 122 reviewsTotal number of Google reviews Tough has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBe thr on appntmnt Pull in , guys will guide you all Once on door slide tendm Remove Red Line Unload in 30-40 min 👍🏻
jewell hickmanLocal Guide · 680 reviewsTotal number of Google reviews jewell has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice place
michael simmonsLocal Guide · 892 reviewsTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Kind and Welcoming Atmosphere. Great Staff. Customer Service with a Smile 😊😁. Easy to Find and Easy to Park.
Business details
- Address: 7900 Edgewater Dr, Oakland, CA 94621
- Phone: (510) 635-3663
- Website: accfb.org
- Service area: Oakland, CA