Alan’s Lawn & Garden Center in Norwalk is the kind of local business that makes shopping for lawn and garden equipment much easier. The staff is friendly, knowledgeable, and willing to take the time to help you understand your options instead of just trying to make a quick sale. I really appreciate that level of service, especially when you are looking for the right equipment, parts, or advice for a specific job. The store has a solid selection of quality products, and you can tell the team knows the lawn and garden business well. Everything feels straightforward, professional, and customer-focused. If you are looking for dependable equipment, helpful advice, and people who actually care about getting you what you need, Alan’s Lawn & Garden Center is definitely worth visiting.
Alan's Lawn & Garden Center - Norwalk
Alan's Lawn & Garden Center - Norwalk at a glance
Customers frequently praise the knowledgeable staff, friendly service, and efficient repair work for lawn equipment. However, several low-star reviews highlight significant issues with communication, including unreturned calls, delayed responses to emails, and a lack of updates on service estimates or online orders. These complaints regarding responsiveness and order fulfillment contrast with the generally positive experiences reported by long-time patrons.
- Google rating: 4.5 out of 5 from 150 reviews (76% five-star).
- Reviews on this page: 150 Google reviews (97 with written comments, 5 with photos).
- Owner responses: the business replied to 44% of reviews.
- Most recent review: October 12, 2026.
- Service: Lawn Care Service serving Bellflower, California.
Data from Google, last updated November 10, 2026.
Star ratings
150 Google reviews we collected
- 5 stars11476%
- 4 stars2013%
- 3 stars53%
- 2 stars21%
- 1 star96%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
- Praise9990%
- Complaints1110%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4339%
- Quality & results1816%
- Price & value1514%
- Speed & response1312%
- Would recommend109%
- Honesty & trust76%
- Communication44%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alan’s Lawn & Garden Center in Norwalk is the kind of local business that makes shopping for lawn and garden equipment much easier.”
“First time here and had a great experience with the crew cause they helped me figure out what parts I needed and guided in every step.”
“This place is horrible, I bring my machine in repair, they gave nothing but excuses on why they couldnt do work, GO SOMEWHERE ELSE”
“they sell you nothing but the best and they also serve the equipment for a reasonable price and it's guaranteed 😉 I LOVE IT.”
“I had to call them because nobody was calling you back with my estimate on service.”
“The staff is friendly, knowledgeable, and willing to take the time to help you understand your options instead of just trying to make a quick sale.”
“I highly recommend going here for all your landscape needs.”
“If you are looking for dependable equipment, helpful advice, and people who actually care about getting you what you need, Alan’s Lawn & Garden Center…”
“They thoroughly explained the different models and providing recommendation based on your personal needs.”
People customers mention
- Vidal 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.5 ★★★★★ 150 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Exelente ambiente y Buenos precios
I have been going here for the last 4-6 years. The staff is kind,helpful and knowledgeable. I made the switch to battery powered before the pandemic and read about greenworks commercial. I ended up getting an 82v 25" mower which I have had for almost 3 years and recently got the 82v blower too no issues or problems. These tools not only get the job done but are powerful thank you guys!
Thanks Aaron. We appreciate the feedback.
After months long search for a specific leaf catcher, found it here at Alan’s. No surprise. My father, one of the original Japanese gardeners in Orange County, used to frequent Alan’s Lawnmower Shop. I believe that was the name back in the day. The leaf catcher is exactly the one used by my father and it’s almost impossible to find on the internet. I understand Alan’s is now run by the 3rd generation.
Thanks for your kind review. You might be happy to know that it is run by second gen. And that while Alan is no longer with us, his wife Joyce and her sister still are. If you're lucky you might still catch Joyce around the shop as she stops in when she isn't cooking for the grandkids. We are blessed to have her guidance and support. So glad you found the catcher you were looking for.
Good experience, went in and got my pole saw sharpened within 10 minutes! A+ service from the young lady working the front desk
Great customer service. They helped me in my purchase of electric machines for pur landscape business and especially so in getting approved for the rebates.
That's awesome news. That rebate program is so helpful for landscapers to switch to battery equipment. We are happy to have helped you.
Guy that help me was very nice.
Thanks Steve. Hope to see you again so we have a chance to earn your 5-star review.
I would give a zero stars but i can't. Bad service, I was waiting to ask if they can sharpen my chain saw, I was skip to another customer that just came in. I waited for nothing, I will be taking my business some where else!!!!!
I am so sorry to hear that happened to you. Can you share which store this happened at so I can direct my attention to the correct person. Our goal is 5-star service for all customers. If you were skipped over that isn't ok.
Buenos presios
They are one stop shop, helpful, clerks, good management, and great mechanics
Business details
- Address: 12194 Firestone Blvd, Norwalk, CA 90650
- Phone: (562) 868-5615
- Website: alanslawn.com
- Service area: Bellflower, CA