Massage therapist · Louisville, KY · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%85+12.9Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★90 Google reviews · 17 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Alchemy Massage Therapy five stars based on ninety reviews, noting that the owner responds to all feedback. Clients frequently cite deep tissue and hot stone services, highlighting effective pain relief, improved range of motion, and attentive communication regarding specific injuries. Staff are described as knowledgeable and punctual, with pricing considered comparable to local competitors. No recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 90 reviews (100% five-star).
Reviews on this page: 90 Google reviews (86 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.
Alchemy Massage TherapyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alchemy Massage Therapy: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alchemy Massage Therapy: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alchemy Massage Therapy: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alchemy Massage Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
5.0of 5
5 stars90100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
96%praise
Praise7896%
Complaints34%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price229%
Reasonable571%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2835%
Would recommend2632%
Quality & results1012%
Speed & response56%
Communication56%
Honesty & trust45%
Price & value34%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Needed deep tissue work for previous injury, they were knowledgeable and skilled and I am excited to getting my range of motion back!”
“Highly recommend her for anyone with a sports or injury-focused background looking for thoughtful, effective treatment.”
“She truly is a master of her craft, and I cannot recommend her highly enough!”
“I have to say, Cheyenne at Alchemy does fantastic work!”
“Rebecca immediately made me feel listened to and comfortable, addressed the many issues I had throughout my body at the first session, and also helped…”
“She truly listened to my concerns about old injuries and took the time to understand my goals for therapy.”
“They have different approaches and honestly both work and I plan on utilizing both in the future.”
“…ssages - I didn't think I could ever relax enough to make the expense worth it, but after starting a more desk/seated job ~10 years ago I ended up wit…”
People customers mention
Cheyenne15 reviews
Rebecca10 reviews
Kiwi7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AnayaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Alchemy Massage Therapy is truly exceptional. Rebecca is phenomenal! I have not been able to find anyone who does as excellent a job as she does. Her work leaves you feeling physically, spiritually, and emotionally rejuvenated. She truly is a master of her craft, and I cannot recommend her highly enough!
Reasonable price
Monica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Needed deep tissue work for previous injury, they were knowledgeable and skilled and I am excited to getting my range of motion back!
Reasonable price
KimLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Highly recommend Alchemy. You won’t be disappointed with the 90 min deep pressure massage.
Lizarie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This is the first time I've actually had a DEEP tissue massage compared to other places. I had the pleasure of meeting Rebecca and she did more than I was expecting for a massage. This place is stuck with me. The environment 10/10, massage 1000/10.
jamiLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
i can already feel more movement in my shoulders and hips. Cheyenne made me feel perfectly comfortable even though I am an anxious person. I'll be back! Also Kiwi is the best puppy.
CarolynLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Excellent! Just the right mix of hot stones and deep tissue massage. Going back in two weeks!
Alchemy Massage Therapy is truly exceptional. Rebecca is phenomenal! I have not been able to find anyone who does as excellent a job as she does. Her work leaves you feeling physically, spiritually, and emotionally rejuvenated. She truly is a master of her craft, and I cannot recommend her highly enough!
Price assessment: Reasonable price
Response from the owner · a month ago
Rebecca is irreplaceable! So glad you got to experience her! Thanks for your review!
Monica Boes2 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
This is the first time I've actually had a DEEP tissue massage compared to other places. I had the pleasure of meeting Rebecca and she did more than I was expecting for a massage. This place is stuck with me. The environment 10/10, massage 1000/10.
Response from the owner · 4 months ago
Hey Lizarie! We love to hear this! We always provide our best and am glad you came in to experience it!
Thank you for the review!
jami fowlerLocal Guide · 36 reviewsiTotal number of Google reviews jami has written across all businesses on Google Maps, not just this one.
i can already feel more movement in my shoulders and hips. Cheyenne made me feel perfectly comfortable even though I am an anxious person. I'll be back! Also Kiwi is the best puppy.
Response from the owner · 2 years ago
We love to hear it! Thanks for the review!
Jacob RadcliffeLocal Guide · 12 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
I have to say, Cheyenne at Alchemy does fantastic work! I am not someone who is easily impressed or easily worked on. I have suffered from chronic muscle tightness, as well as muscle and skeletal imbalances, for probably over 20 years. I have always been pretty hard on my body with various types of manual labor, weight training, competitive bodybuilding, and the regular bumps, falls, and accidents throughout life. It all adds up and takes a toll on you.
I am almost 40 now, a NASM-certified personal trainer and online health and fitness coach. I specialize in corrective exercise to help people with issues like the ones I have dealt with myself. I have made a good bit of progress on my own and with various other professionals (chiropractors, physical therapists, etc.), but nothing I have learned or the help I have received from others has come close to how much better just one visit with Cheyenne made me feel.
I booked 1 hour and 30 minutes with her, and the aches and pains I had felt for about 15 years, things I could calm down somewhat on my own but could never fully get to go away, were finally relieved once her magical hands did their work. Just a few of the things I have suffered from include constant knee, low back, and elbow pain.
For bodybuilding, it is important to be able to get into your poses, and I could not because of chronic tightness all over. After she helped me, I was able to open both of my lats up wide, and for the first time, I could get my fist behind my head in a rear double bicep pose, making my arms look bigger and giving me a better V-taper. If you know bodybuilding, then you know it does not matter how much muscle you have if you cannot display it properly, and you cannot display it properly if you are all bound and knotted up.
For the first time in 20 years of bodybuilding, I actually liked the way my rear double bicep pose looked, and I liked how my arms looked in it. My arms always looked so small compared to my back because I could not get enough external rotation, and she fixed it. Most importantly, I can work out and move without pain! My body moves and feels like it is supposed to.
I just left my second visit with her today, and she did another fantastic job. She really takes her time to find exactly which areas and which muscle fibers need to be worked on. It is almost like she flosses each fiber to get it unstuck from whatever it is stuck to or knotted with.
Price assessment: Reasonable price
Response from the owner · 6 months ago
Thank you for your awesomely detailed review! We’re so glad we could help you such extensive issues! We hope to continue providing our best so you can see your best!
Carolyn Rose HensleyLocal Guide · 11 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Alchemy is hands down the best. Woman owned and operated business and they know how to take care of athletes.
Rebecca has such a great intuition. Listens to my concerns but is great at reading and listening to my body. She is a huge part of my recovery process. I highly recommend.
Price assessment: Reasonable price
Response from the owner · 8 months ago
Hey Carly! We sure try our best to give the best massage for athletes that we can! Rebecca is also an awesome part of that! So thank you for taking the time to leave a review about it!
Stephanie McLaurine6 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Rebecca was fantastic. She truly listened to my concerns about old injuries and took the time to understand my goals for therapy. She introduced new techniques specifically aimed at addressing scar tissue issues and post surgical muscle issues, which made a noticeable difference on day one! My back feels better than it has in over 2 years of regular monthly therapies. Finding a massage therapist who understands active injuries is rare, and Rebecca absolutely does. Highly recommend her for anyone with a sports or injury-focused background looking for thoughtful, effective treatment.
Response from the owner · 10 months ago
Rebecca is such a diamond in the rough. Thank you for the review displaying this!
Renee Mullaney7 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Prices was comparable to other companies however - massage therapist has magic fingers as far as finding those sore spots that need worked out and the knowledge to work them with success!
Price assessment: Reasonable price
Response from the owner · 10 months ago
Hey Renee! Thank you for your fair and honest review!
