Alert 360 Home & Business Security Stafford at a glance
Customers frequently praise the punctuality, professionalism, and technical knowledge of the on-site technicians who handle installations and repairs. However, recurring complaints highlight issues with equipment reliability, billing practices, and the responsiveness of remote customer support during emergencies or disputes.
Google rating: 4.9 out of 5 from 1,569 reviews (93% five-star).
Reviews on this page: 1,569 Google reviews (879 with written comments, 6 with photos).
Owner responses: the business replied to 91% of reviews.
Reviews from Google, shown as published (original wording, unedited).
MW
Mary Webber7 reviews
★★★★★
John provided great service and was able to help answer a lot of my questions. He was very nice and professional.
Thank You John
Response from the owner · a week ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Mary! Our Stafford team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (832) 539-3283.
Eric is an outstanding tech and was super professional and helpful
Response from the owner · 2 weeks ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Darin! Our Stafford team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (832) 539-3283.
Steve was great! Was ready to resolve the issue when sensors didn’t align due to shift of door. Thanks!!
Response from the owner · 2 weeks ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Monica! Our Stafford team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (832) 539-3283.
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Henry! Our Stafford team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (832) 539-3283.
The technician was very professional, helpful and polite!. He did a great job fixing one of my broken cameras.
Response from the owner · Edited 3 weeks ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Israel! Our Stafford team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (832) 539-3283.
Alarm broke.
Kevin the technician came out and fixed it
The customer service person who answered the phone and technical support were way under par. Not good. One technical support said well maybe it’s not working because of Verizon cell tower must be down. He wouldn’t send a tech out until I had to call back later in the day.
I had to beg and plead the second time to get an emergency appointment ment. I got it. Kevin the technician came out at 830 pm and fixed it. Great dude.
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Koko! Our Stafford team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (832) 539-3283.
Steve was awesome in understanding and connecting all my wireless devices back online. Very courteous and knowledgeable.
I would recommend him and. alert360 to anyone at anytime
Response from the owner · Edited 4 weeks ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Maqsood! Our Stafford team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (832) 539-3283.
Good customer service got the job done this person deserves a 10+
Response from the owner · a month ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Traci! Our Stafford team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (832) 539-3283.
Steve from Alert 360 was very professional, courteous, knowledgeable and efficient. Immediately diagnosed the issue and made the necessary changes to restore the functionality of the device.
Response from the owner · a month ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Mike! Our Stafford team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (832) 539-3283.
