Brian Chancellor3 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSimply the best I have ever used.
Alex's Dry Cleaning Valet
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%93+26.3Replies to reviews 8%86+7.1Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 71 steam cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 56%
4.9 ★★★★★ 344 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Nov 2026latest review
Alex's Dry Cleaning Valet at a glance
Customers frequently cite rapid turnaround times, reliable pick-up and drop-off services, and effective stain removal as key benefits of the business. Reviews also highlight clear communication and professional handling of delicate garments and alterations. However, several low-star reviews criticize the pricing as excessive, particularly for basic services like pressing or cleaning standard cotton shirts, which some customers found cost-prohibitive compared to competitors.
- Google rating: 4.9 out of 5 from 344 reviews (98% five-star).
- Reviews on this page: 344 Google reviews (291 with written comments, 2 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: November 6, 2026.
- Service: Steam Cleaning Service serving San Anselmo, California.
Data from Google, last updated November 6, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alex's Dry Cleaning Valet: 96/100 on this factor. Category median: 94.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alex's Dry Cleaning Valet: 93/100 on this factor. Category median: 93.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alex's Dry Cleaning Valet: 100/100 on this factor. Category median: 98.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alex's Dry Cleaning Valet: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alex's Dry Cleaning Valet: 86/100 on this factor. Category median: 83.A
86
Bar = this company · dark tick = category median.
Star ratings
344 Google reviews we collected
- 5 stars33698%
- 4 stars21%
- 3 stars00%
- 2 stars10%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 291 written reviews
- Praise40596%
- Complaints154%
Topic share
How often each topic comes up in the written reviews
- Quality & results10024%
- Speed & response9523%
- Staff & attitude8921%
- Would recommend5212%
- Honesty & trust399%
- Price & value235%
- Communication225%
What customers talk about
We read 291 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I'm blown away by the exceptional service Alex's did with my Eiderdown comforter.”
“Been using them for yrs, never lots or damaged a garment.”
“They offer next day delivery service too which we love.”
“I look forward to working with them again in the next few weeks as I will need to have my pieces professionally pressed.”
“Would recommend them to anyone that cares about their clothes!”
“I will never use them again.”
“They do a gorgeous job on cleaning clothes I wouldn't trust with anyone else.”
“I would not trust my special occasion wear or business clothes with anyone else.”
“They made my experience effortless and the price was very reasonable.”
“This place is a huge rip off.”
“They took excellent care in cleaning my delicate gown; their communication was clear and prompt, and the delivery and pick up services were stellar”
People customers mention
- Marin 11 reviews
- Maria 11 reviews
- Area 10 reviews
- Mayra 6 reviews
- George 4 reviews
- Bay 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alex's Dry Cleaning Valet for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
JIll2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a deadline to meet and Alex not only answered the phone on a late Friday afternoon but picked up my fabric on Saturday and returned the hand pressed fabric Wednesday morning. Throughout the process they kept me abreast of their work. I look forward to working with them again in the next few weeks as I will…
Alexander6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Elite. Superb customer service. Rapid turnaround. High quality dry clean. Highly recommend.
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Truly the best service! Amazing staff, with a wonderful rapport, and always working with my schedule to make life better and easy.
HazelLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have been using Alex’s Dry Cleaning Service to launder my husband’s shirts for many years. I highly recommend them! They offer next day delivery service too which we love. Their service is first class and their delivery people are excellent.
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing fast and good service! Super responsive and efficient. I’ll definitely use them again!
GraceLocal Guide · 316 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Best dry cleaners in the world! Staying at the AC hotel downtown and dry clean my clothes in record time! (4 hours). They are magicians - revived old sweater, skirts and jackets and made them brand-new! They do pick up and drop off too Highly recommend!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Delivery | 28 | — |
| Laundry pick-up | 9 | — |
| Alterations | 8 | — |
| Clothing alterations & repairs | 8 | — |
| Organic dry cleaning | 7 | — |
| Clothes pressing | 5 | — |
| Ironing | 4 | — |
| Special care fabric cleaning | 4 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 344 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
JIll Alban2 reviewsTotal number of Google reviews JIll has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a deadline to meet and Alex not only answered the phone on a late Friday afternoon but picked up my fabric on Saturday and returned the hand pressed fabric Wednesday morning. Throughout the process they kept me abreast of their work. I look forward to working with them again in the next few weeks as I will need to have my pieces professionally pressed. Alex’s care and professionalism is exemplary.
Alexander Lee6 reviewsTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleElite. Superb customer service. Rapid turnaround. High quality dry clean. Highly recommend.
Response from the owner · a day ago
Dear Alexander, Thank you for your kind words about our service. We're honored by your praise for the high quality dry cleaning and rapid turnaround. Your feedback means a lot, and it's our pleasure to provide consistent excellence with every garment. We truly appreciate your recommendation and patronage. Sincerely, Alex Najafi
Wendy Meier1 reviewTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTruly the best service! Amazing staff, with a wonderful rapport, and always working with my schedule to make life better and easy.
Response from the owner · 3 days ago
Dear Wendy, Your kind words mean so much to us. It's wonderful to hear that our team has built such a great rapport with you while flexibly accommodating your schedule. We're truly grateful for your continued trust and for taking the time to share this thoughtful review. Sincerely, Alex Najafi
Kathleen Hartwick2 reviewsTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePerfect as always! Maria is a treasure!
Response from the owner · a week ago
Dear Kathleen, Your thoughtful review warms our hearts, especially your praise for Maria. We're grateful that you've found our care consistently perfect and that Maria has been such a treasure to you. Your feedback means a great deal as we strive to deliver quality in every garment. It's been our pleasure to serve you over the past 7 years. Sincerely, Alex Najafi
Hazel KawajaLocal Guide · 15 reviewsTotal number of Google reviews Hazel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been using Alex’s Dry Cleaning Service to launder my husband’s shirts for many years. I highly recommend them! They offer next day delivery service too which we love. Their service is first class and their delivery people are excellent.
Response from the owner · 4 years ago
Thanks very much for your kind words of compliment. We are very proud of Carlos Pineda our amazing representative. Thank you again!
Andrea Balazs2 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing fast and good service! Super responsive and efficient. I’ll definitely use them again!
Response from the owner · a week ago
Thank you, Andrea, for your kind words about our fast and efficient service. We're truly grateful you found us responsive and look forward to caring for your garments again. It's our pleasure to provide the flexibility that fits seamlessly into your busy life, and we appreciate you taking the time to share your experience. Sincerely, Alex Najafi
Bruce BellLocal Guide · 12 reviewsTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMyra and her crew are miracle workers.
Response from the owner · a week ago
Dear Bruce, Your kind words about Myra and her crew mean so much to us. It's been our sincere pleasure serving you and your wardrobe over the past 10 years, and we cherish this enduring relationship built on trust and care. Sincerely, Alex Najafi
Grace SongLocal Guide · 316 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest dry cleaners in the world! Staying at the AC hotel downtown and dry clean my clothes in record time! (4 hours). They are magicians - revived old sweater, skirts and jackets and made them brand-new! They do pick up and drop off too Highly recommend!
Response from the owner · 2 weeks ago
Dear Grace, Your generous review brightened our day. We're honored you chose us while staying downtown and that we could revive your sweater, skirts, and jackets so quickly. The pickup and delivery service is designed for ease, and we're thankful for your trust and recommendation. Sincerely, Alex Najafi
Katie Chess2 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job, fast, efficient, and professional
Response from the owner · 3 weeks ago
Thank you, Katie, for your thoughtful review of our service. We are truly grateful that you experienced our work as fast, efficient, and professional. Your generous feedback means a great deal to us, and we value the opportunity to care for your wardrobe with the dependability you deserve. Sincerely, Alex Najafi
Business details
- Address: 628 Lindaro St, San Rafael, CA 94901
- Phone: (415) 338-9318
- Website: alexdryclean.net
- Service area: San Anselmo, CA