iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%64+40.7Reliability 28%56+15.8Replies to reviews 8%81+6.7Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#120 of 133 interior designersiPosition by Experts Score among all companies we track in this category. · better than 10%
4.6★★★★★189 Google reviews · 24 photos
87%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Alice Lane Home Collection 4.6 out of 5 stars based on 189 reviews, with the owner responding to 88 percent of them. Customers frequently praise the store for high-quality, unique furniture, attentive in-home design services, and fair pricing. However, recurring criticisms in lower-rated reviews highlight significant issues with delivery delays, incorrect item shipments, and difficulties in obtaining timely customer service communication to resolve order problems.
Google rating: 4.6 out of 5 from 189 reviews (87% five-star).
Reviews on this page: 189 Google reviews (156 with written comments, 18 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: September 28, 2026.
Service: Interior Designer serving Lehi, Utah.
Data from Google, last updated October 29, 2026.
Score profile vs other interior designers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Alice Lane Home CollectionInterior Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alice Lane Home Collection: 64/100 on this factor. Category median: 96.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alice Lane Home Collection: 56/100 on this factor. Category median: 96.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alice Lane Home Collection: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alice Lane Home Collection: 81/100 on this factor. Category median: 62.A
81
Bar = this company · dark tick = category median.
Star ratings
189 Google reviews we collected
4.6of 5
5 stars16587%
4 stars32%
3 stars42%
2 stars11%
1 star168%
Praise vs complaints
Phrases our text analysis found in 156 written reviews
85%praise
Praise11085%
Complaints2015%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3426%
Speed & response2721%
Quality & results2318%
Would recommend1612%
Communication1411%
Price & value108%
Honesty & trust65%
What customers talk about
We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so responsive, helpful, and personable that at one point I literally had to ask her if she was an AI representative or an actual human!”
“The first girl I spoke with rudely responded saying she could not help me and had no visibility to online orders.”
“She quickly prepared my quote and made sure everything was taken care of in time for me to receive the sale pricing.”
“I truly don't mind delays, and I understand if the ALH exclusives are made-to-order and just take time.”
“I love their attention to detail and the quality of the pieces.”
“The latter was the Olympia Key Rug and when it arrived, was damaged.”
“I would highly recommend Alice lane and their designers.”
“Bailey was amazing—so professional, on time, and easy to communicate with.”
“Living in the KC area, we have a fair amount of interior design companies.”
“Further, at the price-point of each of the items, this kind of customer service experience is unacceptable.”
“I took a big leap and trusted Caitlin when ordering the Theo Sofa, never having sat on it, and I couldn’t be happier!”
People customers mention
Lucca3 reviews
Bailey3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
VVictoria12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I work with Corrine at Alice Lane for purchasing through my trade account, and she is truly exceptional.
Tonight I needed to purchase the Freddie Lounge Chair before the end of their sale and ended up placing the order after hours. Sure enough, Corrine was there. She quickly prepared my quote and made sure…
MMcKenzie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Beautiful pieces that are timeless and well made. Perfect for someone who wants a curated and unique home.
LLaurie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Ordered the Greek key rug in tobacco 8 x 10. Received the rug in navy in a 10 x 14. Difficulty getting someone to call me back to rectify this situation. Have been in touch via email was told someone would reach out for more info within 24 hours. I am now 5 days into this process. I will not order from Alice Lane again.
JJaymie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I love Alice Lane! I have used it in clients homes as well as my own. I love their attention to detail and the quality of the pieces. The customer service is next level!
TTonia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been an Alice Lane fan and customer for quite some time, and I continue to love their beautiful design aesthetic and the quality of their products. Their pieces are timeless, elevated, and thoughtfully made. I also look forward to their podcast every week. I’m so happy to have another Alice Lane piece in my home!
JJess9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I absolutely love the Beatrice Brass Etagere. It's so versatile, beautifully designed and the quality is excellent. I've been eyeing it for over a year and am so glad I finally purchased it.
I work with Corrine at Alice Lane for purchasing through my trade account, and she is truly exceptional.
Tonight I needed to purchase the Freddie Lounge Chair before the end of their sale and ended up placing the order after hours. Sure enough, Corrine was there. She quickly prepared my quote and made sure everything was taken care of in time for me to receive the sale pricing.
She was so responsive, helpful, and personable that at one point I literally had to ask her if she was an AI representative or an actual human! 😂 Thankfully, she is very much a real person—and an incredibly good one to have on your side.
I’ve always considered Alice Lane one of the best in home furnishings, and tonight proved they’re also among the best in customer service. Corrine went above and beyond, and I’m incredibly grateful to have her as my trade contact.
Response from the owner · 4 weeks ago
Corrine is the best! We hope you love the Freddie as much as we do!
M
McKenzie Shaffer3 reviewsiTotal number of Google reviews McKenzie has written across all businesses on Google Maps, not just this one.
Ordered the Greek key rug in tobacco 8 x 10. Received the rug in navy in a 10 x 14. Difficulty getting someone to call me back to rectify this situation. Have been in touch via email was told someone would reach out for more info within 24 hours. I am now 5 days into this process. I will not order from Alice Lane again.
Response from the owner · 4 weeks ago
I am so sorry to hear this! It looks like our claims team has been in contact to rectify this situation!
J
Jaymie Lewis5 reviewsiTotal number of Google reviews Jaymie has written across all businesses on Google Maps, not just this one.
I love Alice Lane! I have used it in clients homes as well as my own. I love their attention to detail and the quality of the pieces. The customer service is next level!
Response from the owner · 4 weeks ago
Thank you !
T
Tonia Hobbs5 reviewsiTotal number of Google reviews Tonia has written across all businesses on Google Maps, not just this one.
I’ve been an Alice Lane fan and customer for quite some time, and I continue to love their beautiful design aesthetic and the quality of their products. Their pieces are timeless, elevated, and thoughtfully made. I also look forward to their podcast every week. I’m so happy to have another Alice Lane piece in my home!
Response from the owner · 4 weeks ago
Thank you for letting us be apart of your home!
A
Ashley Bruggeman2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I absolutely love the Beatrice Brass Etagere. It's so versatile, beautifully designed and the quality is excellent. I've been eyeing it for over a year and am so glad I finally purchased it.
Response from the owner · 2 months ago
It is the most stunning piece! Thank you!
S
Susan Gendal3 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I’ve been working with Alice Lane Home for over five years, and the experience has been exceptional. Living in a rural area, it can be difficult to find unique, high-quality pieces, but Alice Lane has made that process effortless.
The complimentary home furnishing designers, most recently Corinne, have been wonderful to work with. They’ve helped me with everything from selecting accessories to designing an entire office space from floor to ceiling, always with great attention to detail and a true understanding of my style.
I’m so grateful for their expertise and look forward to continuing to work with Alice Lane Home on future projects.
Response from the owner · 2 months ago
I am so glad you have enjoyed your experience! Thank you!
H
Heather Heiniger1 reviewiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
