Google reviewers rate the Des Peres drainage service 4.7 out of 5 based on 462 reviews. Customers frequently describe the company as punctual, knowledgeable, and reasonably priced, noting that technicians often arrive within hours and provide detailed explanations of work performed. Positive feedback highlights thorough inspections, efficient cabling, and professional communication during appointments. However, some low-star reviews report unresolved issues after payment, perceived overcharging for incomplete repairs, or unprofessional behavior including missed appointments and poor follow-up with customers.
Google rating: 4.7 out of 5 from 462 reviews (91% five-star).
Reviews on this page: 462 Google reviews (384 with written comments, 7 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 23, 2026.
Service: Drain Cleaning Service serving Des Peres, Missouri.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
462 reviews on Google
5★421
4★14
3★2
2★2
1★23
Reviews from Google, shown as published (original wording, unedited).
DJ
Dennis Johnson7 reviews
★★★★★
I’ve been using this company now for probably 5 to 10 years or so and each time they do a fantastic job they’re comprehensive and they’re thorough. They don’t rush out. They make sure things are draining before they leave. I highly recommend them.
Price assessment: Great price
Response from the owner · a day ago
Dennis, thank you for your continued loyalty and for sharing this wonderful feedback. We are glad our team takes the time to be thorough and ensures things are draining before we leave. Your recommendation means a lot, and we look forward to serving you for many years to come.
These guys are great! They’re fast, reliable, and always do quality work. I’ve been using them for several years on different projects at multiple locations, and they’ve consistently done a great job. Highly recommend!
Price assessment: Reasonable price
Response from the owner · 5 days ago
Stan, thank you for your continued trust and for the generous recommendation. We appreciate you highlighting our speed, reliability, and consistent quality. We enjoy supporting your projects across locations and look forward to working with you again.
I was really looking for a reputable company to establish a maintenance program with as I have two large trees near my sewer pipes and was worried roots may be an issue. When I called to make the appointment, I explained I had only been in the house 2 years, but had cabling done shortly after I moved in and the technician removed a great deal of roots. They were able to schedule cabling later that same day, which was great. After working hard with the cable and getting out a decent amount of roots the technician explained that he was only able to clear about 30% of the roots and recommended their hydrojet service. I'm not sure how he was able to deduce that percentage without performing a camera inspection, but said the hydrojet sevice would have to be scheduled separately and was an additional $500.00 dollars. It seems unreasonable to pay $195.00 for cabling to remove only 30% of the roots. Maybe he should've charged me 30% of the fee!
I am on a fixed income and don't have extra money in the budget at this time for an additional $500.00 service. I called hoping if I scheduled the hydrojet service, the $195.00 I initially paid could be applied, but apparently this is not how this company operates. I will be searching for a different company that is more transparent in their pricing and business model whom I can trust.
Response from the owner · a week ago
I’m sorry for your experience. We tried to call you right before this review was given to offer you that deduction off of a jetter. We could not get an answer and left a message. We have no problem, adjusting our pricing to accommodate people’s budget when we have already performed some service. If you would like to call back I will speak with you personally. When a potential customer calls they are given the choice of a Jetter or a cable to address the issue. Most people on a budget will choose the lesser option. This service does not include a camera.
Jeff did a great job. Quickly resolving the issues and giving us some advice to keep issues from happening in the future. Thank you!
Response from the owner · 2 weeks ago
Mars, great to hear Jeff resolved the issues quickly and shared helpful tips to prevent them. We appreciate your kind review and are glad you had a positive experience. We look forward to assisting you again.
They did a great job. They went above and beyond. And they charged fairly. They were on time and efficient with their time.
Price assessment: Great price
Response from the owner · 2 weeks ago
Kenny, we appreciate the fantastic review. It means a lot that our team was punctual, efficient, fair in pricing, and went the extra mile. We value your feedback and look forward to serving you again.
Paid too much for the issue stilll not to be resolved along with my new mudding trails in the house!! Still waiting to hear from the Master Plumber to get the issue fixed and crickets
Jeff was fast, knowledgeable, efficient, and the company has fair pricing.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Ian, we're glad Jeff was fast, knowledgeable, and efficient and that our pricing felt fair. We value your feedback and look forward to helping you again.
I called on Friday at noon with a drain problem and they squeezed me and came out that afternoon ! Fantastic
Price assessment: Reasonable price
Response from the owner · a month ago
Janet, thank you for the five-star review. We’re glad we could fit you in on short notice and take care of the drain that afternoon. We appreciate you sharing your experience and are here if you need us again.
WE ALL HAVE CHOICES BUT I ONLY USE ALL SERVICE DRAIN BECAUSE THEY ARE RESPONSIVE PERSONABLE AND PROFESSIONAL.IM SURE THER ARE OTHER GREAT DRAIN SERVICES OUT THERE BUT FORTUNATELY I DONT HAVE TO FIND OUT I CAN CALL ALL SERVICE DRAIN FOR HELP
Response from the owner · 3 weeks ago
Thank you so much for your kind words! Our team truly appreciates your trust and support. We're always here to help!
Prompt, knowledgeable and just simple. In an industry where you usually get one of those things, we appreciate a this trifecta!
Response from the owner · a month ago
Dishae, we’re thrilled you found our team prompt, knowledgeable, and straightforward. Delivering that trifecta is exactly what we aim for, so your words mean a lot. We appreciate you sharing this on behalf of BNS Contracting LLC and look forward to helping again.
