Customers frequently praise the company for punctual arrivals, thorough system inspections, and clear communication regarding repairs and maintenance. Reviews highlight competent work on HVAC, plumbing, and electrical services, with many noting that technicians explain processes and provide reasonable pricing for routine upkeep. However, a recurring criticism involves high service call fees and inflated charges for parts or repairs, with some customers reporting that estimates did not match final costs or that fees were added for inspections.
Google rating: 4.9 out of 5 from 2,019 reviews (95% five-star).
Reviews on this page: 2,018 Google reviews (1,457 with written comments, 18 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: HVAC Contractor serving Houston, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
2,019 reviews on Google
5★1,910
4★32
3★15
2★16
1★45
Reviews from Google, shown as published (original wording, unedited).
DM
D'MerriLocal Guide · 50 reviews
★★★★★
As with all All-Star professional technicians, Kollin was honest, professional, and competent. He has completed several plumbing projects and his work is both consistent and high quality work. I highly recommend and will continue to use All-Star again.
Price assessment: Reasonable price
Price: $200–400
Positive: Punctuality, Value
Services: Water heater installation
Services: Heating system maintenance, HVAC system maintenance
Response from the owner · 5 years ago
Thank you so much for the positive review Mr. Merriweather. We appreciate you and your business.
Jody Henderson was great. He rechecked the previous work, diagnosed the issue correctly and was able to chase down the replacement part and returned in a hour to get my AC running again. Thank you.
Price assessment: Great price
Services: HVAC system repair
Response from the owner · a day ago
Sandip, we are so glad Jody could quickly track down that part and get your AC cooling properly again! We'll be sure to pass along your great feedback to him.
Scheduled fall heater tune-up on my unit as part of my annual maintenance plan. Larissa arrived during scheduled window and performed a thorough inspection of system. She checked & replaced the filter in the attic with a new one provided by me. Larissa confirmed that all readings were good and system is working as it should. All Star technicians provide excellent service and I highly recommend them for A/C & Heat Service.
Price assessment: Great price
Services: Heating system maintenance
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · Edited 2 days ago
Thank you so much for your kind words! Our team takes great pride in delivering quality, reliable care, and we truly appreciate your recommendation and continued trust in All Star!
My Tech Gaskamp Benjami did am excellent checking out my system and explaining the process. It's clear that you sent the right guy for the job today. Keep up the good work!
Services: HVAC system maintenance
Response from the owner · Edited a week ago
Hi Gary, we're pleased to hear about your positive experience with All Star! We appreciate your continued support, and look forward to serving you again, should you need it!
Love All Star; they treat you like family. Thank you, Katie, for being so awesome and helpful. Your technician was very knowledgeable.
Price assessment: Great price
Services: HVAC system maintenance, A/C system repair
Response from the owner · Edited a week ago
Hey Katharine! Thanks for the awesome feedback! We really appreciate your kind words. We're glad to know you had a great experience with us. Come back anytime!
Friendly service at a reasonable price as usual! I never call anyone else when we have an a/c and heating problem.
Price: $1,200–1,400
Services: HVAC system repair, HVAC system maintenance
Response from the owner · Edited a week ago
Jeff, thank you so much for your loyal patronage and wonderful feedback! We're delighted to hear that you consistently receive fantastic service from us. Your trust means a lot. Feel free to reach out anytime—we appreciate your ongoing support!
