Google reviewers for All Stars Nannies & Housekeepers LLC report a 4.5-star average from 21 reviews, with the owner responding to 43 percent of comments. Positive feedback highlights fast placement, budget-friendly options, and consistent communication, noting that candidates often meet specific requirements. However, lower-rated experiences cite unreturned calls, generic candidate descriptions, and instances of staff no-shows or alleged child mistreatment, indicating significant variability in service reliability and quality control.
Google rating: 4.5 out of 5 from 21 reviews (86% five-star).
Reviews on this page: 21 Google reviews (16 with written comments, 1 with photos).
Owner responses: the business replied to 43% of reviews.
Most recent review: July 14, 2026.
Service: Nanny Service serving Opa-locka, Florida.
Data from Google, last updated November 12, 2026.
Star ratings
21 Google reviews we collected
4.5of 5
5 stars1886%
4 stars00%
3 stars00%
2 stars15%
1 star210%
Praise vs complaints
Phrases our text analysis found in 16 written reviews
84%praise
Praise2184%
Complaints416%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response624%
Staff & attitude520%
Would recommend520%
Quality & results416%
Price & value28%
Honesty & trust28%
Communication14%
What customers talk about
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Connie was responsive even on the weekend and late at night when i would have time after work to ask her questions!”
“She is caring, nurturing, active, gets along great with our kids.”
“I highly recommend them as a top-notch and reliable agency.”
“Excellent service, efficient and always on time”
“After being turned off by other agencies and being told I needed to pay ridiculous fees, Emily came to the rescue!”
“The communication was not only consistent, but she was respectful of my wishes, quick to find someone and extremely helpful throughout the process.”
praise complaint · found by our text analysis, Google review wording unchanged.
0 stars if I could. Unprofessional, unreliable, and impossible to trust. One housekeeper did almost nothing and disappeared after two days. The next never showed up. The agency recycles the same generic descriptions for every candidate, making it impossible to know who you’re hiring. Don’t waste your time or money.
Response from the owner · 3 months ago
We’re sorry to hear that you were dissatisfied with your experience. Our goal is always to provide reliable, professional service and to work closely with our clients to ensure successful placements.
In this particular case, there were several challenges that affected the process. Throughout our communication, the requested schedule and expectations changed multiple times. The original request was for a two-week placement, but upon arrival, the caregivers were informed that only three days of service would be needed. This understandably created confusion and made it difficult for our caregivers to commit.
Additionally, the job location was initially provided as Aventura, but the actual work location was in Miami Beach. We also discussed the parking situation, as the daily parking cost of approximately $30 was not being covered, which significantly impacted the caregivers’ willingness to accept and continue the assignment.
We understand that every family has unique needs, but clear and consistent communication is essential for successful placements. We regret that we were unable to meet your expectations under these circumstances.
We appreciate all feedback and remain committed to providing quality service while supporting both our clients and our caregivers with transparency and fairness.
Danielle C2 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Avoid at all costs!! All Stars Nannies & Housekeepers placed a nanny with my family who was physically abusive to my child.
Her name was AYSSA LISSETT RUANO and she worked with my family for 10 days during which she spanked my toddler and left bruises on her thighs from squeezing them so hard.
She was also late almost every day but that’s nothing compared to the physical and emotional abuse she inflicted on my poor toddler.
When I informed Connie at the agency about this, she said she’d have a “stern” talk with the nanny and was never in touch with me again.
Looks like most of the positive reviews here are from Nannie’s because this agency protects them at all costs, even when they physically abuse your child.
My daughter was terrified of her, I thought she was just adjusting to a new nanny but now I understand why she would hysterically cry when Ayssa Lissett would come in the mornings.
She was only with our family for 10 days and my daughter still asks in fear if she’s coming back.
Price assessment: Overpriced
Marlene Castillo7 reviewsiTotal number of Google reviews Marlene has written across all businesses on Google Maps, not just this one.
Connie was responsive even on the weekend and late at night when i would have time after work to ask her questions! She found me excellent candidates- much higher quality and just nicer than the other agencies I was using. I HIGHLY recommend her and the agency!
Response from the owner · a year ago
Thank you for trusting in Allstars Nannies and Housekeepers. We truly appreciate your business and reviews.
Martin Sosa AranotLocal Guide · 22 reviewsiTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
Excellent service as always. Our current nanny is Amazing. She is caring, nurturing, active, gets along great with our kids. She takes care of our home and children and is a pleasure to talk to and just an overall wonderful person. We are so grateful to All star Nannies for connecting us with such a great person to take care of our most important treasures!
Response from the owner · a year ago
Thank you for trusting in Allstars Nannies and Housekeepers. Its was a pleasure assisting you in finding the right nanny for your home.
leidy tatiana zea ceballos3 reviewsiTotal number of Google reviews leidy has written across all businesses on Google Maps, not just this one.
Soy nany contratada por All Stars y la atención, respeto, ayuda con todos los procesos para iniciar son excelentes. Los recomiendo como una agencia excelente y segura.
Christophe Miré14 reviewsiTotal number of Google reviews Christophe has written across all businesses on Google Maps, not just this one.
Surprised about the comments I guess I wasn’t that lucky. I set up a phone appointment nobody never picked up nor return my calls. And never responded to my messages. Interesting way to do business
Response from the owner · 2 years ago
We truly appreciate your feedback, please feel free to contact us via message if we do not answer as we receive a large amount of calls throughout the day. Leave us a message and we will get back to you as soon as possible. We apologize for any inconvenience.
Michelle BaroneLocal Guide · 33 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Konny and Emily are great! They found us an amazing, loving, experienced nanny for our 16 mo old son. Super fast, within budget. I highly recommend them and would use them again in the future.
Feiga Ende Kulski3 reviewsiTotal number of Google reviews Feiga has written across all businesses on Google Maps, not just this one.
The agency was great to work with. They are quick to answer amd were able to accommodate me on my last minute search. They right away sent me 2 resumes to chose from who fit my budget and requirements
I had lady as a nanny and she was beyond! The resume perfectly described her qualities and she went above and beyond
