Reviewers frequently praise the clinic for prompt appointment scheduling, thorough explanations of treatment options, and compassionate care for diverse animals including horses, birds, and small mammals. The staff is often described as knowledgeable and attentive, with many clients noting the facility's willingness to accommodate urgent needs. However, recurring criticisms involve communication breakdowns, such as unreturned calls and unconfirmed appointments, alongside concerns regarding perceived overcharging for services and a lack of empathy in certain customer service interactions.
Google rating: 4.8 out of 5 from 328 reviews (91% five-star).
Reviews on this page: 328 Google reviews (233 with written comments, 22 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: November 3, 2026.
Service: Pet Boarding Facility serving Bozeman, Montana.
Data from Google, last updated November 3, 2026.
Star ratings
328 Google reviews we collected
4.8of 5
5 stars29791%
4 stars165%
3 stars31%
2 stars21%
1 star103%
Praise vs complaints
Phrases our text analysis found in 233 written reviews
96%praise
Praise26796%
Complaints124%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12344%
Would recommend3513%
Communication3211%
Speed & response2910%
Quality & results269%
Price & value176%
Honesty & trust176%
What customers talk about
We read 233 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Owens and her team were helpful and went the extra mile!”
“the first thing the vet noticed about my cat was “her eye is very ugly” which i found to be extremely rude.”
“I would 100% recommend All West Veterinary Hospital.”
“They explained everything really well and he’s not healing up beautifully.”
“she did not answer main question “is her eye healthy” she seemed annoyed the whole time and i did not feel welcomed, which was a bummer because i know…”
“I had an issue with my dear pup and they got us in so fast and when it got worse the next day they got us back in even faster!”
“Dr Jaime did a great job treating a wire cut on my mare!”
“Too far up on their high horse, many of the doctors are snooty and they are WAY over priced especially for their poor quality of service and rushed attitudes.”
“…n were extremely thorough in their examination and the cost was very reasonable, especially for exotic pets.…”
“Definately over charged for the service required by law to transport equines.”
“It is clear that she genuinely cares about my dog and always makes an effort to ensure he feels comfortable and safe whenever she is around him.”
People customers mention
Cook12 reviews
Karyn11 reviews
Mark8 reviews
Shari7 reviews
Vets4 reviews
Karen4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The staff at All West is all time!! I had an issue with my dear pup and they got us in so fast and when it got worse the next day they got us back in even faster! They took such great care of my Duggie boy I am so grateful to yall!
Price assessment: Great price
Services: Service not listed
Response from the owner · 16 hours ago
Hi, Jen. Thanks for taking the time to share your experience with us. We truly appreciate the feedback!
L
Lisa Schultze1 reviewiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Reasonable wait time, nice vet that gave us options.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 2 days ago
Hi, Lisa. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
T
Tyler GarrisonLocal Guide · 47 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Brought my mini Aussie here to get a bump removed that turned out to be a mast cell tumor that required a follow up surgery. They took such great care of him both times and I felt like they really cared. They explained everything really well and he’s not healing up beautifully.
Price assessment: Reasonable price
Response from the owner · a week ago
Hi, Kiley. We appreciate you taking the time to leave us a review and value your input!
J
Jeff Honcoop4 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Really attentive and thoughtful Vet office. Glad I found them!
Services: Exotic animals
Response from the owner · 2 weeks ago
Hi, Dorian. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
C
Carolyn Koch9 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
I would 100% recommend All West Veterinary Hospital. It is truly refreshing to receive the level of care and service they provide. From the front desk ladies to the veterinary technicians and veterinarians, everyone has been incredibly kind, professional, and compassionate. Ellie, in particular, has always been so professional and welcoming, even as a new customer. She is always willing to help, listen to my concerns, and find solutions, which I truly appreciate. Allison has been very helpful and supportive while helping me to have all my documents ready for our travel. The veterinary technician has also been wonderful. It is clear that she genuinely cares about my dog and always makes an effort to ensure he feels comfortable and safe whenever she is around him. That level of compassion means so much. And the veterinarians have been absolutely amazing. I am so happy with the care, patience, and support they have provided. I especially appreciate how they take the time to truly listen to my concerns and work toward finding out what is really going on, rather than simply treating the symptoms. The way they treat my dog with so much love, kindness, and respect gives me so much peace of mind.
I feel incredibly grateful to have found All West Veterinary Hospital. Thank you to the entire team for everything you do. It is truly appreciated! ❤️🐾
Response from the owner · a month ago
Hi, Manuela. We appreciate you taking the time to leave us a review and value your input!
B
Brandy Shores2 reviewsiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
We have been taking our dogs to All West Veterinary for years now. The Vets are very knowledgeable and truly care about your pets health and wellbeing. They explain everything in detail so pet parents can be at ease knowing their pets are in the best hands possible. They not only take care of our pets, they care about us as pet owners. We have also learned so much from them, so we can keep our pets happy and healthy. If you are looking for compassionate care, these are the vets for you and your pet. We will not take our dogs anywhere else. These Veterinarians are the very best!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · Edited a month ago
Hi, Brandy. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
