Computer support and services · Lakeland, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%87+13.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 50 computer repair servicesiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★54 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Alltek Services 5/5 based on 54 reviews, with the owner responding to every comment. Customers frequently cite the company's responsiveness, professional communication, and technical expertise in areas such as network infrastructure, cloud migration, and security. Many describe the staff as knowledgeable and reliable partners for long-term IT needs, noting that issues are resolved promptly. No recurring criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 54 reviews (100% five-star).
Reviews on this page: 54 Google reviews (49 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 20, 2025.
Service: Computer Repair Service serving Lakeland, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other computer repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Alltek ServicesComputer Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alltek Services: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alltek Services: 95/100 on this factor. Category median: 86.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alltek Services: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alltek Services: 87/100 on this factor. Category median: 98.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alltek Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
54 Google reviews we collected
5.0of 5
5 stars54100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
100%praise
Praise68100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2131%
Speed & response1624%
Would recommend1421%
Quality & results812%
Honesty & trust46%
Communication34%
Price & value23%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alltek has the best team and high level professional staff.”
“Takes care of our many needs with a quick response!”
“I would definitely recommend Alltek Services for your business IT and Telecom needs.”
“Collin and the team at Alltek have given us great service and have become friends over the last seven years.”
“As a business partner of Alltek for many years, we interact with their clients and it is impressive to see the trust their clients have in them.”
“They are very responsive, friendly and easy to work with.”
“If you are looking for an IT company that is affordable and professional, look no further.”
People customers mention
Collin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AshleyLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We have used Alltek for quite a few years and Collin, Dakota, Maynard, etc are wonderful!!
Dustin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Thank you Alltek for helping me set up the IT infrastructure when I launched my Eyecare Clinic the support was invaluable. Thank you!
Stephen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Alltek has been a great asset to our company over the years. Between their server and network support and their workstation support, they are your one stop shop for your IT needs. They have a good response time to any issues that may arise. We will continue with this partnership to maintain the great customer…
JTLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
The Alltek team is great, the team has a tremendous amount of knowledge in the IT Industry , always organized and is always eager to assist with my local business clients . I would definitely recommend Alltek Services for your business IT and Telecom needs.
Chris5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
The Alltek team is superb. We have worked with the over the past few years setting up an IT infrastructure and best practices from scratch. Their support has been flawless - from hardware to software to user support and security. We can't thanks them enough.
KellyLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
One of the best decisions we have made is switching to Alltek from our previous IT firm! They have integrated us to a much more proficient system, including a way better cloud server! We would highly recommending Alltek!
We have used Alltek for quite a few years and Collin, Dakota, Maynard, etc are wonderful!!
Response from the owner · 11 months ago
Hello Ashley! We're so grateful for your loyalty over the years. It’s wonderful to know Collin, Dakota, Maynard, and the team have been able to assist you. Thank you for your kind words and support!
Dustin Dixon1 reviewiTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
Thank you Alltek for helping me set up the IT infrastructure when I launched my Eyecare Clinic the support was invaluable. Thank you!
Response from the owner · 11 months ago
Hi Dustin! We're absolutely delighted to have been a part of your Eyecare Clinic's journey. Your kind words mean so much to us, and we're here to support you whenever you need. Thank you for choosing Alltek Services!
Stephen Maxey2 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Alltek has been a great asset to our company over the years. Between their server and network support and their workstation support, they are your one stop shop for your IT needs. They have a good response time to any issues that may arise. We will continue with this partnership to maintain the great customer service and security measures that has been implemented with Alltek.
Response from the owner · 11 months ago
Hi Stephen Maxey! We're delighted to hear that our support and services have been so beneficial for your company. Knowing we contribute to your IT efficiency and security makes us very happy. We look forward to continuing this productive partnership and ensuring our service meets your expectations!
JT WhelanLocal Guide · 28 reviewsiTotal number of Google reviews JT has written across all businesses on Google Maps, not just this one.
The Alltek team is great, the team has a tremendous amount of knowledge in the IT Industry , always organized and is always eager to assist with my local business clients . I would definitely recommend Alltek Services for your business IT and Telecom needs.
Response from the owner · 11 months ago
Hello JT! It's truly wonderful to know that our expertise in IT services is making a positive impact on your business. Your recommendation means the world to us! We're committed to maintaining a productive and supportive relationship with you.
J MLocal Guide · 18 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Takes care of our many needs with a quick response!
Response from the owner · 11 months ago
Hi J M! Your glowing review made our day! 😊 We're delighted our quick responses to your needs have been helpful. Feel free to contact us anytime; we're here to support you!
Chris Berg5 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
The Alltek team is superb. We have worked with the over the past few years setting up an IT infrastructure and best practices from scratch. Their support has been flawless - from hardware to software to user support and security. We can't thanks them enough.
Response from the owner · 11 months ago
Hi Chris Berg! We're so grateful for your thoughtful review! It's wonderful to know our team's support has been valuable to your IT setup journey. We look forward to continuing to provide top-notch service. Thank you for trusting us!
Kelly AlbanoLocal Guide · 22 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
One of the best decisions we have made is switching to Alltek from our previous IT firm! They have integrated us to a much more proficient system, including a way better cloud server! We would highly recommending Alltek!
Response from the owner · 11 months ago
Hi Kelly Albano! We're overjoyed to know you're pleased with the switch to Alltek! Enhancing your system is our passion, and we're excited to keep working alongside you. Thanks a ton for your wholehearted recommendation!
Kristin D5 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Alltek's support has been invaluable over the past several years. They are always there to help with our IT issues, and they have assisted us with larger projects such as when we transitioned our operations to a paperless environment. We continue to work with them to stay current with our technology systems and security measures.
Response from the owner · a year ago
Thank you, Kristin D, for your awesome feedback! 🤗 We're delighted to hear how much our support has meant to you and your team. It's an honor to be part of your journey towards tech advancement and strong security measures. We're grateful for your continued partnership and excited for many more successful projects together!
Todd McDaniel2 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Alltek has been great to work with as we move several of our clients to the cloud. They have responded quickly with accurate information for several challenging scenarios. We would recommend them to anyone looking to move to the cloud or for managed IT services.
Response from the owner · a year ago
We're thrilled to know that your experience moving clients to the cloud with us has been so positive! It’s truly rewarding to see our efforts appreciated, especially when tackling complex scenarios. 😊 Your recommendation means a lot to us and we’re excited to support your future IT needs!
Brian Harris10 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
As a business partner of Alltek for many years, we interact with their clients and it is impressive to see the trust their clients have in them. They must be doing something right! :)
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Brian! 😊 It's truly heartwarming to hear that our dedication is recognized and valued. We are committed to maintaining that trust as we continue to support you and your clients. Looking forward to more successful years together!
