Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts
Reviewers highlight the facility's cleanliness, spacious accommodations, and flexible hours for drop-offs and pick-ups. Owners frequently send daily video updates, which customers cite as a key factor in their peace of mind. While most feedback is positive, a recurring criticism involves communication failures during pickup, with one reviewer reporting a three-hour wait and unresponsive staff. The service is generally described as affordable and attentive to individual cat needs.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is THE place if you want an experienced and professional care for your cat while away from home.”
“I highly recommend this place and will always take my kitties here!”
“I trust the owners because it shows how they care about the cats and they have great work ethics.”
“Communication with Satomi and Richard was good before and during our trip and their pricing is reasonable.”
“You not only provide a clean, safe and nice place to stay, but it is your genuine love, kindness and caring for cats that makes you special.”
“When I first met Satomi, I immediately knew that I found the perfect place for Momo.”
“Satomi did an amazing job and kept us informed by sending us video clips of our cats - it was great to see them warm up and eventually really enjoy themselves!”
praise complaint · found by our text analysis, Google review wording unchanged.
My fur babies were on their own vacation while I was away thanks to Satomi for taking such excellent care of the kitties and for sending me priceless videos to ease my mind🫶🏼🤗🐈💞🐈⬛💞🤗🫶🏼
Just wanted to say thank you again for helping me out on short notice. Im able to keep my apartment and still have my babies with me. It's so awesome to have a place I can rely on to board my pets without stressing out about their welfare. I trust the owners because it shows how they care about the cats and they have great work ethics. Thank you again.
Mahalo for wonderful review! We look forward to seeing you in August!👋
my kitty loved this place
We had a great experience with Aloha Cat Hotel. Our cats were well taken care of and happy when we picked them up. We will be booking again in the future. Thank you!
This is THE place if you want an experienced and professional care for your cat while away from home. The care and safety Satomi and Richard provide for your family cat is 2nd to none. They work with you and your individual situations. Their caring attitude is evident from the cleanliness of facility, the e z application process, the hours of availability is by far superior to any cat facility. They are pet friendly professionals with a family style service. You can do no wrong by being a part of the Aloha Cat Hotel ohana!
Aloha Cat Hotel is a fantastic place to entrust your pets for a while. Very clean and accommodating facility. The owner obviously enjoys what she does and takes great care of your cats while they are in her care!
Mahalo for your kind review John! We enjoyed having your family stay with us. Satomi and Richard.
Great place to leave your cat. Satomi and Richard are very welcoming and have flexible pick up and drop off hours. really It is obvious that care very much about cats. Satomi sent me a video daily to keep me updated. The place is clean and well organized. There is no smell as they clean the enclosures and litter boxes twice a day. She encourages bringing items that will make your cat happy. Will definitely leave our fur baby here when we travel again this fall.
They took such good care of my cat! It was his first time staying away from home and I was worried he wouldn’t do well, so we toured Aloha Cat Hotel ahead of choosing them. We had a good feeling from the moment we walked in. The facility is clean and has a warm, welcoming feel to it. Most importantly, we could just tell that the cats love the owner Satomi. Sure enough, my cat was no different. We would board him here again in the future!
Mahalo for your review! Beanie is first time boarding with us. Sweet and very friendly boy!! He sit on my lap, a lot of attentions. He loves human more than other cats🤣 It was fun time with Beanie! Lucky you have him! Hope see you next time!👋 Mahalo Satomi & Richard
Dear Satomi, We can’t thank you and Richard enough for taking care of Chi! She was so scared at first, as expected, but with your loving and kind heart, you made her feel so comfortable. And with the frequent videos, you helped to reassure us that Chi was okay. If a picture is worth a 1,000 words, a video is worth 10,000! It showed how Chi progressed and got more comfortable each day. We can see just how much you care about cats and that you are helping so many cat parents, like us, who need to board our cats when we travel. You not only provide a clean, safe and nice place to stay, but it is your genuine love, kindness and caring for cats that makes you special. See you for our next trip. Thank you again very much! Sincerely, The Nishi Ohana
Mahalo for nice review and trusting us!! Chi was friendly and funny girl! She was scared only first 2 days then started walking around checking her neighbors! She loved watching outside!🤣 Very sweet girl!🐈 We are happy we can see her again!🙌 See you soon!👋 Mahalo Satomi & Richard
So glad we gave Aloha Cat Hotel a try for a recent 2-week trip. Satomi and Richard are clearly devoted to cats and took good care of our kitty. We received a video of our kitty about every other day, at no extra cost, which we very much appreciated. The rooms for the cats are well-designed and allow for movement and verticality. Communication with Satomi and Richard was good before and during our trip and their pricing is reasonable. Highly recommend!
Mahalo for your review! This was first time boarding with us for Shadow. He was shy first a couple of days. after that, he came out to walking around in our facility to say hello to his neighbors everyday! Shadow was enjoying his staycation!! Hope to see you soon! Mahalo Satomi & Richard