Google reviewers rate Alpena Agency highly for its helpful staff, competitive pricing, and efficient handling of auto, home, and health insurance policies. Customers frequently praise the agency for resolving claims quickly and providing thorough guidance on coverage options. However, some low-star reviews criticize the office for disorganized phone transfers, delayed quote responses, and perceived issues with billing transparency or cancellation fees.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Shannon is so helpful. She told me everything I needed to know to make the claim go quick and easy. The whole process was was so simple because of her. Thanks Shannon. Ryan, the claims adjuster, was also great to work with. Everything was settled in days. I'm glad I had both of them to work with.
Stacey R was awesome at getting some very good discounts on a couple multi-policies
Thank you !
Great insurance company... covers all our lives! car, house for a great price. Wouldn't go anywhere else.
Lynette was great to work with, she answered every question I had and was very informative.
Chad was able to get me a cheaper quote than my current policy but it wasn't as easy as the commercials say. When I requested a quote I got a response right away but after a few weeks with no other communication, I emailed again. Was told my request "fell through the cracks". It took a month to get it done.
Lynette was absolutely the best to help me out and got it done extremely fast, I would highly recommend her and this agency
Thanks so much Trevor!
I had a bad experience with Allstate and coverage ,so I called Alpena Agency and got Demelza Johnson, a very friendly and caring agent. She talked to my husband and I explained all the insurance and got us more coverage at a better rate. A very professional company made us feel like they really cared and willing to help us. Thank you 😃👍👍
Thank you Mary!
Called them about a quote. Got put on hold and transfered to 4 different people. The last lady talked to my like I was crazy. Had no idea why she was on the phone with me. That was wild. I can't believe it was that unorganized. I just wanted a quote...
I will look into this tomorrow first thing. I would be equally frustrated . We have two receptionist to handle incoming calls to avoid this kind of problem. I am very sorry you had such a bad experience. I hope we get another chance some time. I have reviewed what happened and I am sorry. The receptionist answered the phone and put you hold. Another employee picked up that line by mistake and put you back on hold. Then the receptionist picked it back up to make sure you were there still and sent it to the correct agent. By then you were already furstrated. We try to really watch this type of thing but every once in awhile it happens. Once again we appologize.
The folks at Alpena Agency do excellent work. Very friendly and service-oriented, you can tell that they put the client first. Will refer in the future.
Thanks ! Have a great day!!
Tanner helped guide us when choosing a health insurance plan, he advocated for us to Blue Cross during a unique circumstance and has always been quick and friendly! Having a great insurance agent is so important!
Thanks Alanna!