HVAC CONTRACTORS · DALLAS, TX
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%90+31.5Reliability 15%81+12.2Craft & service 20%28+5.6Value 10%95+9.5Momentum 8%54+4.3Track record 7%20+1.4Accountability 5%41+2.1Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%90+31.5Reliability 15%81+12.2Craft & service 20%28+5.6Value 10%95+9.5Momentum 8%54+4.3Track record 7%20+1.4Accountability 5%41+2.1Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCOREAlpha Heating & Cooling
Better than 81% of HVAC contractors · #13 of 67
5.0★164 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Alpha Heating & Cooling for HVAC system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$955
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 60
All 4 Google reviews tagged “HVAC system repair”
★★★★★ Ed · a year ago
Great service ! They deserve more than 5 stars ! Highly recommend this great company!
Great priceHVAC system repair
★★★★★ Yong · Edited 3 years ago
To be honest, this is the best HVAC service I ever used. Priced very friendly and got job very fast! The first time I used this company is when my tankless water heater pipe bursted in winter 2022, it caused water damage through the house. Alpha HVAC's technician not only quickly replace the water heater, but they…
Heating system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Alexis · 4 years ago
Great service!
HVAC system repair+ Responsiveness+ Professionalism+ Value
★★★★★ Phillip · 3 years ago
Rating only, no written review.
HVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Alpha, grey = HVAC contractors average
Rating over time
Price
$135-58% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Great price 62%Reasonable 30%Overpriced 0%Not sure 8%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%90+31.5Reliability 15%81+12.2Craft & service 20%28+5.6Value 10%95+9.5Momentum 8%54+4.3Track record 7%20+1.4Accountability 5%41+2.1Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
90
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
81
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
28
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
95
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
54
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
20
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
41
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+26 / −0
Professionalism
+30 / −0
Responsiveness
+28 / −0
Punctuality
+25 / −0
Value
+23 / −0
