Jacinto Xalamihua1 reviewTotal number of Google reviews Jacinto has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBuen servicio 👍
alpha taxi express inc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%94+28.9Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 14 taxi servicesPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 23 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review
alpha taxi express inc at a glance
Customers consistently highlight punctuality, vehicle cleanliness, and safe driving as key aspects of the service. Reviewers also note competitive pricing and friendly, bilingual communication. The fleet is described as roomy and presentable, with drivers arriving on schedule. No common criticisms or negative patterns appear in the provided excerpts, reflecting a uniformly positive experience regarding reliability and comfort.
- Google rating: 5.0 out of 5 from 23 reviews (100% five-star).
- Reviews on this page: 23 Google reviews (18 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: August 18, 2026.
- Service: Taxi Service serving Arcadia, California.
Data from Google, last updated October 28, 2026.
Score profile vs other taxi services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.alpha taxi express inc: 95/100 on this factor. Category median: 84.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.alpha taxi express inc: 94/100 on this factor. Category median: 85.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.alpha taxi express inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 18.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
- 5 stars23100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
- Praise30100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude930%
- Quality & results723%
- Speed & response723%
- Honesty & trust310%
- Would recommend310%
- Price & value13%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very attentive, kind, and punctual, always available when needed.”
“Five-star service and excellent service, thank you very much.”
“I recommended this taxi very reliable show up on time smells good the car.”
“Call his company when you need a fast and reliable ride”
“Very good service, excellent timing and accessibility, I recommend it.”
“Drive bien very nice and Car roomy Taxi Presentable and the price Is right and they are bilingual 👍❤️”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Gabriela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I really enjoyed my car ride. My drivers car was very cleaned and it smelled very good. He is a safe driver and I appreciate him getting me to my destination safely.
Pedro7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excelente servicio! Los driver's son amables y respetuosos!! Lo recomiendo al 100%
Alejandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Es son muy atentos, amables y muy puntuales, a nuestra disposicion cuando se necesita.muy agradecida con este servicio.
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I recommended this taxi very reliable show up on time smells good the car. Drive bien very nice and Car roomy Taxi Presentable and the price Is right and they are bilingual 👍❤️
Funnmi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Amazing and fast service better than uber if you ask me. Nice guy super friendly clean car. He got me to my location safe and sound. Call his company when you need a fast and reliable ride
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Taxi Ride was Spot on and on time... this company is a part of my Contacts.. Very Dependable..
Photos
Customer reviews
5.0 ★★★★★ 23 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Vianney González1 reviewTotal number of Google reviews Vianney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHes nice and be on time always
Gabriela Lara3 reviewsTotal number of Google reviews Gabriela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI really enjoyed my car ride. My drivers car was very cleaned and it smelled very good. He is a safe driver and I appreciate him getting me to my destination safely.
Pedro Lara7 reviewsTotal number of Google reviews Pedro has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio! Los driver's son amables y respetuosos!! Lo recomiendo al 100%
Ruddy CerratoLocal Guide · 18 reviewsTotal number of Google reviews Ruddy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUn servicio de 5 estrellas y excelente servicio muchas gracias
Alejandra Polino1 reviewTotal number of Google reviews Alejandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEs son muy atentos, amables y muy puntuales, a nuestra disposicion cuando se necesita.muy agradecida con este servicio.
Elizabeth Ramos2 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service always on point
Richard Martinez1 reviewTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI recommended this taxi very reliable show up on time smells good the car. Drive bien very nice and Car roomy Taxi Presentable and the price Is right and they are bilingual 👍❤️
Funnmi Balogun6 reviewsTotal number of Google reviews Funnmi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing and fast service better than uber if you ask me. Nice guy super friendly clean car. He got me to my location safe and sound. Call his company when you need a fast and reliable ride
Robert Lopez4 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTaxi Ride was Spot on and on time... this company is a part of my Contacts.. Very Dependable..
Business details
- Address: 2822 Peck Rd #203, El Monte, CA 91733
- Phone: (626) 279-7979
- Service area: Arcadia, CA