Experts Reviews · Company report
Alvin's Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%10+0.7Momentum penalty85−1.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Alvin's Auto Center

San Jose, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #378Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 373 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alvin's Auto Center is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alvin's Auto Center is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alvin's Auto Center is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alvin's Auto Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alvin's Auto Center is better than 85% of auto repair shops.A
85
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alvin's Auto Center is better than 10% of auto repair shops.F
10

Reviews for your job

Customers hired Alvin's Auto Center for 8 kinds of job.

Alvin's Auto Center for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 317
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Auto engine diagnostic” · showing 20

Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I brought my 2022 Toyota 4Runner in for 120k mile maintenance at Alvin's Auto Center in Willow Glen, San Jose, and it was by far the best experience I've had at any shop in the city. What really stood out was their technology — the way they handle inspections, communication, and customer service is on another level.…

Customer photo from Kevin's review
Great priceTransmissionAir & cabin filter replacementSteering & suspension repair
Gerardo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had a very good experience, very through with the diagnoses, and estimates are very concise, did a through inspection on vehicle and will certainly do the rest of the maintenance required on my car with this auto center

Reasonable priceAuto engine diagnosticVehicle InspectionVehicle safety inspection
Manuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Alvin's Auto Care shop, the best shop experience I've had in decades, quick, acurate, reasonable, professional, friendly.

Reasonable priceElectrical repairAuto engine diagnosticEngine repair
KristianneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Find integrity at Alvin’s Auto Center - stop letting other repair shops exploit you! After being stranded for six months and losing $8,000 to incompetent mechanics, I was at my breaking point. Then I found Maintenance For Mom’s who lead me to Alvin’s. Unlike the others, Sam and Anthony didn't just "guess"—they…

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
bryceLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I've been using Alvin's for a few years now and am always very happy with their service. It's a super nice family-owned business.

Great priceElectrical repairAir & cabin filter replacementGeneral repairs & maintenance
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent diagnosis of problem

Reasonable priceAuto engine diagnostic
Marty9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

First, both Tony and Sam are very courteous and polite. They explain everything, they identify the issues and go over it in detail, including sending online photos of affected parts before any work is done. And then they answer any questions. And they also asked me to look up previous work done elseware to make sure…

Reasonable priceTransmissionAir & cabin filter replacementExhaust
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Taking my car to Alvin's was a total stress reliever! I had some work done by a mobile mechanic and my car was worse off than before. The next day I went to Alvin's and they resolved everything quickly and painlessly. Great service! I am really grateful to Anthony and his team!!

Great priceAuto engine diagnosticBattery
Irena5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Highly recommend! Always fast, professional and reasonably priced. My car will last me forever! Thank you!

Great priceAuto engine diagnosticVehicle InspectionVehicle safety inspection
Victor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Alvin and Tony both very courteous and professional. Very clean shop and provide timely service.

Air & cabin filter replacementBrakesAir conditioning
Grace3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful experience. My car needed extensive work and Tony was great. Excellent customer service and communication. I feel fortunate to have found this repair shop.

Auto engine diagnosticEngine repair
Randy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Alvins has become my goto place for my car issues. The team is friendly and the service dependable.

Auto engine diagnosticElectrical repairGeneral repairs & maintenance
TroyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my wife's car in due to a check engine light. Very friendly staff, reasonable prices and outstanding communication. The quote process and approval was very easy.

Auto engine diagnosticGeneral repairs & maintenanceOil change
AlfredLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This has to be one of the best auto repair shops in the Bay Area . Great customer service and they go over and beyond to help the customer with any problems that may happen. I would highly recommend them for your service

BrakesAuto engine diagnosticEngine repair
Duke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Superb customer service! Besides the oil change on my Mercedes ML-350, Alvin’s Auto provided me with a detailed diagnosis at no extra charge because of the check engine light. I now have a better idea of what needs to be done to keep my car running efficiently. I highly recommend their services.

Auto engine diagnosticOil change
Brandy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alvin’s is fast and easy to work with. I find the trustworthy and dependable:)

Auto tire replacementBatteryAuto engine diagnostic
Jon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service! Been using this auto shop for almost a year now. This shop’s service is above amazing, highly knowledgeable, and very professional. I would highly recommend them to anyone.

Auto battery maintenanceAuto maintenanceBattery
maritza9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Tony was wonderful he diagnosed the car and found a solution promptly and efficiently. He communicated the issues and fixed it right away. I’m pleased with the service expertise and professionalism I absolutely recommend Alvin’s Auto Center for any auto emergency repair.

Air & cabin filter replacementAuto engine diagnostic
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Provided great customer experience with updates and ongoing communication. Kept me informed about the repairs and date/time of completion. A honest business to work with. Highly recommend.

Auto engine diagnostic
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alvins is great! Honest, open and skilled, they diagnosed my 09 Audi A4 quickly and accurately. Unfortunately after diagnosis, I am going to scrap the car, but they were quick to reach a conclusion I was almost already assured was inevitable. They didn't try to get me to unnecessarily spend money or lead my down the…

Auto engine diagnostic

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 52%Overpriced 6%Not sure 6%

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