Experts Reviews · Company report
Alvin's Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%10+0.7Momentum penalty85−1.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Alvin's Auto Center

San Jose, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #378Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 373 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alvin's Auto Center is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alvin's Auto Center is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alvin's Auto Center is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alvin's Auto Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alvin's Auto Center is better than 85% of auto repair shops.A
85
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alvin's Auto Center is better than 10% of auto repair shops.F
10

Reviews for your job

Customers hired Alvin's Auto Center for 8 kinds of job.

Alvin's Auto Center for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.94
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 307
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 94 Google reviews tagged “General repairs & maintenance” · showing 40

Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I brought my 2022 Toyota 4Runner in for 120k mile maintenance at Alvin's Auto Center in Willow Glen, San Jose, and it was by far the best experience I've had at any shop in the city. What really stood out was their technology — the way they handle inspections, communication, and customer service is on another level.…

Customer photo from Kevin's review
Great priceTransmissionAir & cabin filter replacementSteering & suspension repair
sheila5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have used Alvin's Auto Center for the past year. Every time I have been greeted by friendly and professional people. I completely trust them with my vehicles. They keep you updated through the entire time they have your vehicle. I highly recommend this company for any and all vehicle repairs. Family owned friendly business in Willow Glen.

Reasonable priceGeneral repairs & maintenanceTire rotationsVehicle Inspection
S6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Brought my 2002 VW Eurovan in for an inspection and AC repair. The entire experience was outstanding. Tony, the manager, is knowledgeable, friendly, helpful, and patient, and the team prepared my vehicle for a fun, safe, camping trip, with sn air-conditioned drive! Wholeheartedly recommend Alvin’s.

General repairs & maintenanceVehicle InspectionA/C installation & repair
KristianneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Find integrity at Alvin’s Auto Center - stop letting other repair shops exploit you! After being stranded for six months and losing $8,000 to incompetent mechanics, I was at my breaking point. Then I found Maintenance For Mom’s who lead me to Alvin’s. Unlike the others, Sam and Anthony didn't just "guess"—they…

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have been to Alvin’s auto center on many occasions for all my vehicles. They are simply the best. Starting with Sam who runs the place. He is professional, explains everything thoroughly and will go through all options with you. He is very knowledgeable and respectful . Their technicians are top notch and have…

Reasonable priceGeneral repairs & maintenanceElectricalVehicle Inspection
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Prices are reasonable, they work incredibly fast, the staff is friendly and goes above and beyond. Too many places feel like they are ripping you off or have awful communication. Not this place. These guys do an amazing job.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Good and quick work on replacing our front window washer sprayers/nozzles on our Lexus. Price was fair, and Sam was great about staying in touch during parts order and during repair. Will definitely come back!

Reasonable priceGeneral repairs & maintenance
bryceLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I've been using Alvin's for a few years now and am always very happy with their service. It's a super nice family-owned business.

Great priceElectrical repairAir & cabin filter replacementGeneral repairs & maintenance
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Routine maintenance on a Chrysler300. Overall a good experience. Met expectations of time and cost….. team was informative and good communication on activities.

General repairs & maintenance
Marty9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

First, both Tony and Sam are very courteous and polite. They explain everything, they identify the issues and go over it in detail, including sending online photos of affected parts before any work is done. And then they answer any questions. And they also asked me to look up previous work done elseware to make sure…

Reasonable priceTransmissionAir & cabin filter replacementExhaust
kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brought my Lexus 250 and Honda Civic here for engine oil and filter changes, tire rotations, AC repair, etc. Have been going here for years for basically any car maintenance needed. Tony and staff are extremely helpful. Also huge plus you can schedule appointments online!

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Julieta5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been going to Alvin's to get my oil changed and issues diagnosed for two years now - after doing research and finding Alvin's! The team was very detailed and knowledgeable, and the manager was able to describe all of their findings in detail to me. I’ve met multiple employees at the shop and have been so…

Steering & suspension repairGeneral repairs & maintenanceWheel alignment
HenryLocal Guide · 332 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I needed to replace headlight low beam,so I google headlight repair and came up Alvin Auto Center I was only 5 min away so I took it to Alvin's went into the office to get services the

Great priceGeneral repairs & maintenance
ted4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My first repair at Alvin’s, thought I received an incredible service! Nice people, clean shop and my car was done in time for me to go to work the next day. I will return in the future, Alvin’s will be my repair shop!

Great priceTiresAuto tire replacement+ Punctuality+ Quality+ Professionalism
Marina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony's awesome! Excellent service

BrakesGeneral repairs & maintenance
Elias3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Professionals at their best! I highly recommend Alvin's Auto Center.

Auto maintenanceGeneral repairs & maintenanceOil change
Victor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Alvin and Tony both very courteous and professional. Very clean shop and provide timely service.

Air & cabin filter replacementBrakesAir conditioning
DebLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They have a very knowledgeable and friendly staff. Solid work on our cars.

A/C installation & repairAuto A/C rechargeGeneral repairs & maintenance
KAREN2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The employee working the front desk was very friendly and helpful.

BrakesGeneral repairs & maintenanceOil change
Angie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alvin’s Auto is my go to for servicing my 2019 Hyundai Tucson. Their customer service is excellent and their pricing is reasonable. They’re fast and efficient and always have my car ready as promised. I highly recommend them!

General repairs & maintenanceOil changeTire rotations
Melinda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First and foremost…Excellent customer service! They are very thorough in communicating their diagnosis and findings. i only had an oil change done however they did list to me other concerns which needs attention. My only disappointment was the price i was quoted on a brake job. i’m the type that calls around for…

General repairs & maintenance
Randy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Alvins has become my goto place for my car issues. The team is friendly and the service dependable.

Auto engine diagnosticElectrical repairGeneral repairs & maintenance
Yanet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He usado los servicios de Alvin's Auto Center dos veces. Me alegro de haber cambiado. Todo el mundo es amable y hace todo lo posible para satisfacer sus necesidades. Durante mi última visita, el 24 de mayo de 2023, tenía una agenda muy apretada e hicieron todo lo posible para satisfacer mis necesidades, lo cual…

General repairs & maintenance
Bridgette6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent experience from ease of booking, communication, and efficiency! Highly recommend for all your repair and auto needs.

General repairs & maintenance
Ron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team at ALVINS Auto Center has always given us First Class service with our Toyotas, Mini, and Porsche! Japanese & European makes, they have imports covered with their automotive knowledge, vast skill sets…and top notch honest/friendly customer service that keeps us loyal for many years to come! Many thanks to Tony and his entire team!

Auto maintenanceGeneral repairs & maintenanceOil change
Gilbert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had my valves adjusted and spark plugs replaced - the performance and fuel savings was immediate! Great professional service!

Auto maintenanceGeneral repairs & maintenance
TroyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my wife's car in due to a check engine light. Very friendly staff, reasonable prices and outstanding communication. The quote process and approval was very easy.

Auto engine diagnosticGeneral repairs & maintenanceOil change
SukhLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have been a customer of Alvin's Auto for about 30 yrs. First in Milpitas and now at their Willow Glen location. What I love about Alvin's is that I don't have to fear being taken advantage of. They have always been honest, straight forward and fair in their pricing. Over these many years, they have serviced my…

Air & cabin filter replacementAuto brake replacementAuto maintenance
Benjamin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great place to have your complete auto service, period!

ElectricalGeneral repairs & maintenanceWiper blade installation+ Punctuality+ Quality+ Professionalism
Ed8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Anthony and his staff are the best. Great service and very professional. I would recommend this auto repair facility to any car owner wanting great service.

General repairs & maintenance
Jill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly and knowledgeable. Up front with costs associated with needed work. A very trustworthy establishment and wouldn’t go any other place for car repair! A very worry-free experience.

Auto emissions testingGeneral repairs & maintenance
Zoey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good, quick service. People were friendly. Services were itemized and could be easily, individually approved or denied which I really appreciated. Will definitely come again.

General repairs & maintenanceVehicle Inspection
Alisha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, efficient, great service. Does not sell unnecessary repairs or parts. Clean waiting room and bathroom. Highly recommend!

General repairs & maintenanceWiper blade installation
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony is the best! Courteous, professional, and accommodating. Good communication, fair pricing.

Auto maintenanceGeneral repairs & maintenanceTransmission
Jarret6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The most reliable car shop in the area. Consistent quality, great staff, and fantastic management. Cannot reccomend a better place to get your car fixed. Will always give good advice regarding maintenance and future repairs.

General repairs & maintenance
Jon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service! Been using this auto shop for almost a year now. This shop’s service is above amazing, highly knowledgeable, and very professional. I would highly recommend them to anyone.

Auto battery maintenanceAuto maintenanceBattery
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I took my Jeep in for a random fault. They took their time figuring it out *WITHOUT* wasting money. They were super honest & even found a recall that will probably end up saving me a lot of money.

General repairs & maintenanceAuto engine tuning
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tony and his crew at Alvin’s Auto Center did an excellent job on my car; I feel like I am driving a brand new car again. Excellent customer service, honest value, very thorough with their inspections, and high quality job done. Highly recommend Alvin’s Auto Center for anyone looking for their auto repair and maintenance needs.

Auto maintenanceAuto tire replacementBrakes
Vanessa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I drive 1.5 hrs just so this shop can take care of my cars needs. Their customer service is excellent. Their prices are fair. I love the format they use so that clients can see what the mechanical issues are, pictures of the issues, and quote prices you can click on to approve or deny. The whole process is…

General repairs & maintenanceOil change
P.Local Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Anthony runs a clean, new shop but brings years of family tradition in expertise, great communication, and honesty. His shop has grown and they are always finding ways to improve. Less than a year after taking my classic car in for service, they have grown in service and clientele which is a telling sign. I also…

General repairs & maintenanceVehicle Inspection

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 52%Overpriced 6%Not sure 6%

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