Experts Reviews · Company report
Alvin's Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%10+0.7Momentum penalty85−1.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Alvin's Auto Center

San Jose, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #378Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 373 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alvin's Auto Center is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alvin's Auto Center is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alvin's Auto Center is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alvin's Auto Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alvin's Auto Center is better than 85% of auto repair shops.A
85
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alvin's Auto Center is better than 10% of auto repair shops.F
10

Reviews for your job

Customers hired Alvin's Auto Center for 8 kinds of job.

Alvin's Auto Center for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#69 / 288

All 18 Google reviews tagged “Steering & suspension repair”

Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I brought my 2022 Toyota 4Runner in for 120k mile maintenance at Alvin's Auto Center in Willow Glen, San Jose, and it was by far the best experience I've had at any shop in the city. What really stood out was their technology — the way they handle inspections, communication, and customer service is on another level.…

Customer photo from Kevin's review
Great priceTransmissionAir & cabin filter replacementSteering & suspension repair
Julieta5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been going to Alvin's to get my oil changed and issues diagnosed for two years now - after doing research and finding Alvin's! The team was very detailed and knowledgeable, and the manager was able to describe all of their findings in detail to me. I’ve met multiple employees at the shop and have been so…

Steering & suspension repairGeneral repairs & maintenanceWheel alignment
Steve9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are on top of it. Superb communications via phone/text/email….whatever accommodates the client. High tech analysis, quality service, and high security property,. ..Not the cheapest, not the most expensive. Very fair in letting you make the decision on services to be selected.They are now my service center…

Auto maintenanceOil changeSteering & suspension repair
james7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

very professional and clean

Air & cabin filter replacementSteering & suspension repairTransmission
burgess12115 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team at Alvin’s were great. They offer a free towing option if your within 3-miles which was wonderful. My ride needed a lot of work and they were relatively quick and communicated very well. Prices seemed very fair. I do think they should waive the $155 inspection fee if the customer agrees to perform the…

BrakesOil changeSteering & suspension repair
Albert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with the work done, staff was professional and helpful. I will be back!👍

Auto brake replacementSteering & suspension repair
nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional,tony kept me informed about the car progression the whole time.they found repairs that I had done somewhere else recently to be improperly put together that I would have not known about if it wasn't for alvin's.much appreciated,car drives so much better now , great job!

Steering & suspension replacementSteering & suspension repairVehicle Inspection
462 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

this place was a good find for me ...close to home and specialize in my vehicle type in this case toyota. good responsive personable customer support and fair cost. had front axles + wheel bearings and shaft bushing replacement. service was timely and communications on point at every step.

General repairs & maintenanceOil changeSteering & suspension repair
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I took my 2011 Subaru Tribeca to Alvin’s for multiple long-needed repairs. I found Cal to be very knowledge, polite, professional and courteous. He prioritized the repairs and explained every sufficiently. The car runs great, and I will definitely return.

Air & cabin filter replacementAuto brake repairAuto brake replacement
Timothy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Needed a steering wheel with airbags installed to replace aftermarket steering wheel, I provided the parts ( take off from vehicle) They scheduled me in, in the afternoon, even though I took couple of hours to decide what I wanted y to do. They got it into the shop, did a safety inspection and had it done in less…

Electrical repairGeneral repairs & maintenanceSteering & suspension repair
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I looked up Alvin’s online while seeking to repair the AC for my husband’s Nissan Versa. They charged the unit with dyed coolant. There were no leaks. (If there had been leaks, the dye would have supposedly allowed them to locate the areas that needed repair.). The coolant had dissipated over a long period of…

A/C installation & repairBrakesAir conditioning+ Quality+ Professionalism+ Value
chrisoula1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I went there to replace the central differential in my 2011 Subaru Impreza. The car had the problem for more than two years and no mechanic was able to diagnose, including the dealer. The service was quick, at very good price, with excellent communication. I would go back for other recommended services.

Steering & suspension repairTransmission+ Punctuality+ Professionalism+ Value
Sachlene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Steering & suspension repairVehicle Inspection
Marco4 years ago★★★★★

Rating only, no written review.

Steering & suspension repair
Jesse4 years ago★★★★★

Rating only, no written review.

BrakesExhaustSteering & suspension repair
Matthew4 years ago★★★★★

Rating only, no written review.

Air conditioningAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Jesus5 years ago★★★★★

Rating only, no written review.

Steering & suspension repairWheel alignment+ Value
Brian5 years ago★★★★★

Rating only, no written review.

Steering & suspension repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 52%Overpriced 6%Not sure 6%

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