Experts Reviews · Company report
Alvin's Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%10+0.7Momentum penalty85−1.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Alvin's Auto Center

San Jose, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #378Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 373 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alvin's Auto Center is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alvin's Auto Center is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alvin's Auto Center is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alvin's Auto Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alvin's Auto Center is better than 85% of auto repair shops.A
85
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alvin's Auto Center is better than 10% of auto repair shops.F
10

Reviews for your job

Customers hired Alvin's Auto Center for 8 kinds of job.

Alvin's Auto Center for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 234
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Transmission”

Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I brought my 2022 Toyota 4Runner in for 120k mile maintenance at Alvin's Auto Center in Willow Glen, San Jose, and it was by far the best experience I've had at any shop in the city. What really stood out was their technology — the way they handle inspections, communication, and customer service is on another level.…

Customer photo from Kevin's review
Great priceTransmissionAir & cabin filter replacementSteering & suspension repair
Huy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I think it was slightly overpriced, but I did not shop around. The service was done as expected. Brake fluid, oil change, and transmission fluid was done promptly and making the appointment was very easy. Vehicle inspection and their process of sending the results of the inspection was very easy to use. I declined…

Not sureTransmissionTire rotationsVehicle Inspection
MichaelLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

It has been a month now and I would say Alvin did some good work. I just needed an oil change, a wheel alignment, and transmission fluid. They offered to change wipers and the battery to my car keys. Of course, I am a lazy person and I had the supplies already. They installed the wipers I had in my trunk. I went…

Not sureTransmissionWheel alignmentBattery
Marty9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

First, both Tony and Sam are very courteous and polite. They explain everything, they identify the issues and go over it in detail, including sending online photos of affected parts before any work is done. And then they answer any questions. And they also asked me to look up previous work done elseware to make sure…

Reasonable priceTransmissionAir & cabin filter replacementExhaust
james7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

very professional and clean

Air & cabin filter replacementSteering & suspension repairTransmission
burgess12115 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team at Alvin’s were great. They offer a free towing option if your within 3-miles which was wonderful. My ride needed a lot of work and they were relatively quick and communicated very well. Prices seemed very fair. I do think they should waive the $155 inspection fee if the customer agrees to perform the…

BrakesOil changeSteering & suspension repair
Shellshock10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Always kept in contact with me and with updating repairs or needed repairs with updated estimates.

Auto A/C rechargeAir conditioningElectrical repair
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony is the best! Courteous, professional, and accommodating. Good communication, fair pricing.

Auto maintenanceGeneral repairs & maintenanceTransmission
Kong1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

brought my f150 in for misfire. Despite my busy schedule, we were still able to get the job done. I'm glad I went to Alvin's. I can tell they try their best to do the job right and do it to the best of their ability. there was no pressuring or anything. just gave me what I was asking for. and I appreciate that. 🙏

General repairs & maintenanceTransmission
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I took my 2011 Subaru Tribeca to Alvin’s for multiple long-needed repairs. I found Cal to be very knowledge, polite, professional and courteous. He prioritized the repairs and explained every sufficiently. The car runs great, and I will definitely return.

Air & cabin filter replacementAuto brake repairAuto brake replacement
Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was my first visit to Alvin's, for my newly purchased 2009 Prius. I am very happy with the attentive and knowledgeable service Tony and Andy provided. They even spotted some items that the local Toyota dealership had gotten wrong in its pre-purchase inspection of the car. Overall the work performed at Alvin's…

Air & cabin filter replacementBrakesOil change
zenaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alvin's auto is awesome. Only place i will take my car now. They know what they are doing and they care about their customers!

ElectricalEngine repairExhaust+ Punctuality+ Quality+ Professionalism
E1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Alvin and Anthony took time to thoroughly explain the work needed. They sent me an approve/decline list of suggested repairs w photos and estimates. They were awesome and my used rav4 now runs great! I highly recommend Alvin’s

Air & cabin filter replacementGeneral repairs & maintenanceTires+ Punctuality+ Quality+ Professionalism
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Could not be happier. Alvin and his son are like family to my wife and my Mother for years. Would not go anywhere else.

BrakesExhaustOil change
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I looked up Alvin’s online while seeking to repair the AC for my husband’s Nissan Versa. They charged the unit with dyed coolant. There were no leaks. (If there had been leaks, the dye would have supposedly allowed them to locate the areas that needed repair.). The coolant had dissipated over a long period of…

A/C installation & repairBrakesAir conditioning+ Quality+ Professionalism+ Value
chrisoula1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I went there to replace the central differential in my 2011 Subaru Impreza. The car had the problem for more than two years and no mechanic was able to diagnose, including the dealer. The service was quick, at very good price, with excellent communication. I would go back for other recommended services.

Steering & suspension repairTransmission+ Punctuality+ Professionalism+ Value
Jesse4 years ago★★★★★

Rating only, no written review.

BrakesExhaustSteering & suspension repair
Matthew4 years ago★★★★★

Rating only, no written review.

Air conditioningAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
TomLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Transmission+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 52%Overpriced 6%Not sure 6%

Jobs customers hired them for

Compare with