Customers frequently cite prompt same-day availability, quick diagnostic times, and clear communication as key strengths of the service. Reviews highlight that technicians often carry necessary parts on-site, allowing for immediate repairs, and describe the pricing as reasonable and fair. One minor criticism notes that a specific repair was initially expected to require a follow-up visit for parts, though this did not ultimately occur.
Google rating: 5.0 out of 5 from 53 reviews (98% five-star).
Reviews on this page: 53 Google reviews (51 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 16, 2026.
Service: Microwave Repair Service serving Lake Charles, Louisiana.
Data from Google, last updated November 12, 2026.
Star ratings
53 Google reviews we collected
5.0of 5
5 stars5298%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
99%praise
Praise13299%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2821%
Staff & attitude2720%
Quality & results2317%
Would recommend2317%
Price & value1511%
Honesty & trust108%
Communication75%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ben and Chris were both great at communication and they were able to come out on the same day I called!”
“He was real knowledgeable and got me cold air again.”
“He was thorough and even checked on a filter I didn’t know existed.”
“I would definitely recommend AM Refrigeration and Repair Service.”
“Great service, fair pricing, and I’d definitely recommend them to anyone needing HVAC repairs.”
“These guys are quick, reliable, and have great pricing!”
“The turnaround was fast, communication was great, and the entire process was very smooth.”
People customers mention
Ben7 reviews
Chris6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Ben and Chris were both great at communication and they were able to come out on the same day I called! My AC had been acting up for days, and I finally called someone to look at it. Within minutes of arrival, Ben was able to find what the issue was, and fix it. From start to finish, an hour at most, and he had the part with him. He was thorough and even checked on a filter I didn’t know existed. Top notch service, punctual, courteous. A+++ They will be our first call, for any issues in the future.
Price assessment: Great price
Price: $200–400
Response from the owner · 3 weeks ago
Thank you Penny,
Please let us know if you need anything else.
Mona Jarrell2 reviewsiTotal number of Google reviews Mona has written across all businesses on Google Maps, not just this one.
I would definitely recommend AM Refrigeration and Repair Service. They came promptly when I called and fixed my dryer and cleaned the vent which goes through the roof. The price was very reasonable.
Price assessment: Reasonable price
Amanda Moreau3 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
