Customers frequently praise the salon's clean environment, friendly staff, and stylists' ability to match specific requests using reference photos. Recurring themes include attentive communication and the salon's capacity to serve both men and women. However, several low-star reviews criticize pricing inconsistencies, such as quotes changing after initial consultations, and instances of last-minute appointment cancellations. One reviewer also noted limited seating for accompanying guests and high costs relative to the results received.
Google rating: 4.8 out of 5 from 1,340 reviews (93% five-star).
Reviews on this page: 1,340 Google reviews (896 with written comments, 79 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 22, 2026.
Service: Beauty Salon serving Knoxville, Tennessee.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
1,340 reviews on Google
5★1,245
4★16
3★17
2★18
1★44
Reviews from Google, shown as published (original wording, unedited).
N
Nathan3 reviews
★★★★★
Jasmine is always super friendly & welcoming. Always makes effort for good conversation! I drive an hour and a half to get my perm from her & it’s always worth it!! The salon environment is phenomenal. Super clean, rather fancy, and the girls are always super kind & helpful. Been going here for nearly 4 years and i’ll never go anywhere else :) Definitely book with Jasmine but, selfishly, don’t overbook her so she still has time for me 🙏
I had such a great experience. My appointment was with Elle and she was so kind, and knew exactly what I wanted. I love my haircut and can’t wait to go back!
I am extremely disappointed with my experience. I had a hair appointment scheduled for my friend wedding day, and the salon canceled my appointment just ONE HOUR before the scheduled time.
My appointment was scheduled for 9:00 AM, and they called me at 8:00 AM, just ONE HOUR before my appointment, to tell me it was canceled.
When I expressed my frustration and said, “This is ridiculous! I planned my entire day around this appointment,” the person on the phone responded in an extremely rude and aggressive tone, telling me to “Watch your words!” Instead of apologizing for their mistake, they actually had the audacity to lecture me about how I should speak!
I was so upset by the way I was treated that I ended the call before I lost my temper. Not once did they sincerely apologize or offer any compensation or reasonable solution.
Their only suggestion was to come back at 3:00 PM instead of 9:00 AM. I explained that I had a wedding to attend and couldn’t simply rearrange my entire schedule at the last minute. Their response? “There’s nothing we can do.”
As if that wasn’t bad enough, I later commented about my experience on one of their Instagram posts, and they actually DELETED my comment! Apparently, instead of taking responsibility for their terrible customer service, they would rather silence unhappy customers.
The lack of professionalism, accountability, and basic respect is absolutely unacceptable. They made the mistake, treated me rudely when I complained, offered no meaningful solution, and then tried to hide my negative experience.
Thankfully, they can’t just delete honest reviews here like they do on Instagram. I hope other potential customers see this and understand how this business treats people when something goes wrong.
Extremely disappointing and unprofessional. I would never trust this salon with an important event again.
What makes this even more frustrating is that customers are required to pay a cancellation fee if they cancel with less than 24 hours’ notice. However, when the salon cancels at the very last minute, what compensation does the customer receive?
This was not just a regular appointment. It was my friend wedding day, and I had planned everything around this appointment. Being canceled on with almost no notice left me stressed and scrambling to find another option on one of the most important days of my life.
I understand that unexpected situations can happen, but I believe cancellation policies should be fair to both businesses and customers. If customers are held financially responsible for last-minute cancellations, businesses should also take responsibility when they do the same.
Never going again!
