Our verdict: mixed — #34 of 40 deep cleaning services, better than 15%. Customers single out its track record and craft & service; momentum is where it trails.
👍 Strengths
Track record — better than 96% of peers
👎 Watch-outs
Satisfaction — 19th percentile
Reliability — 14th percentile
Momentum — 11th percentile
Price $$$: 2% above typical
Need a specific job done? See what customers paid and said about it here.
105 customers reviewed a general housekeeping job here and rated it 4.94★. Most paid $100–150 (category typical: $157–$248). For this job it ranks #11 of 28 deep cleaning services we track.
All 105 Google reviews tagged “General housekeeping” · showing 20
kliff11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Amazon Cleaning is a very good and easy company to work with. They take care of my brother's home that I manage. We don't have to be there. They come in, they get the job done, and they are out. They always send the same people and are always professional.
Morgan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Poor customer service - I do not recommend. I’ve used this cleaning company monthly for almost three years, and until recently I was a happy customer. That changed after a recent visit where a substitute crew member (not my regular cleaner) was sent to my home without notice, even after I emailed that morning to…
Standard cleaningGeneral housekeeping
Angela6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazon Cleaning provides consistent superior cleaning services. Carmen and Esmeralda are always prompt and cheerful and leave my house sparkling! I would recommend them to everyone!
Paid $200–250Reasonable priceGeneral housekeeping
Thomas7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
CLARE1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very pleased with Amazon Cleaning the crew were always on time, crew was pleasant and friendly…loved how my home was clean and fresh after the crew was finished.
Paid $150–200Reasonable priceGeneral housekeeping
Jason4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’ve used amazon cleaning for the last 5.5 years and have been extremely happy. I’ve had a few different teams but all of the teams have been expert, efficient, and friendly. I frequently and confidently refer Amazon cleaning to friends and family both for regular service and for deep cleans.
Stephanie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Been using Amazon Cleaning for over a year now. We used them for a few big, deep Spring cleanings since 2024 and have actively had them coming once a month for the past year. The customer service / office team is top notch. So extremely helpful and responsive! Anything we need, they help accomidate. The entire…
SusanLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Very satisfied with the high level of cleaning skills my housekeepers display consistently. Always on time. Never distracted. Very courteous.
Reasonable priceGeneral housekeepingDeep clean
Julia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
gte103j4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The staff is friendly and efficient.
Paid $200–250Reasonable priceGeneral housekeeping
Yvonne11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I was very pleased with the team from Amazon that serviced my home last Thursday. They were on time & friendly. They started from the bottom of my home to the top. Since it was my 1st time they asked questions & offered to do cleaning I had not stated. They were Awesome & I was very pleased. My house still smells…
Paid $400–450Not sureGeneral housekeeping
Lee11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Amazon is the best. They are crazy professional, very responsive, and the cleaners are consistent. I have found myself just leaving a key and coming home to a perfect house.
Michael10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Great experience
Paid $250–300Reasonable priceGeneral housekeeping
Paul6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Mita and Jessie have been cleaning our house for a year now and we really look forward to them coming. They are very professional and always make our home sparkle.✨
Reasonable priceGeneral housekeeping
Caitlin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Amazon Cleaning is absolutely wonderful! Great communication and our house is spotless with each clean! So happy we made the switch to Amazon cleaning!
Reasonable priceGeneral housekeeping
KelseyLocal Guide · 83 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
We initially hired Amazon Cleaning for a move-out cleaning at our old townhome and were so impressed that we decided to continue using them for our new home in Decatur. Their team is professional, thorough, and incredibly detail-oriented. They do a superb job every time, leaving our home spotless and fresh. On top…
Hannah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We love Amazon cleaning services! They are hard working and fast cleaners that do a great job.
Paid $150–200Reasonable priceGeneral housekeeping
Lee8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
This company is awesome my pad is fresh and clean! They are on time and are thorough! I will definitely use them again
AmakaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I have been with Amazon cleaning for over 2 years. I have tried other services in the past and even though they tell you they keep you with the same crew, I would have different people showing up at every service. Once I switched to Amazon cleaning, that wasn’t an issue anymore. We have been with the same crew every…
NatoshaLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
The cleaned the dirt that I didn't know we had. The team was responsive and moved efficiently to clean our home. I am looking forward to our regularly scheduled cleanings.
Deep cleanGeneral housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
Yes by most measures: 4.8★ from 1,048 Google reviews and an Experts Score of 33/100 (grade D), #34 of 40 deep cleaning services we track. 3.1% of reviews in the last two years were 1–2★ (category average 1.8%).
How much does Amazon Cleaning charge?
Customers reported a typical bill of $283 (middle half $196–$397), 2% above the deep cleaning services median of $277.
What do customers hire Amazon Cleaning for?
Mostly deep clean (241), standard cleaning (168), general housekeeping (105), moving-related cleaning (63).
Does the owner respond to complaints?
The owner replied to 59% of 1–3★ reviews (category: 60%).
