Customers frequently praise the company for rapid response times, including same-day service, and for clear communication regarding diagnoses and costs. Reviewers highlight professional conduct, punctuality, and fair pricing for services such as water heater installation, leak detection, and drain cleaning. The one negative review describes a situation where the company recommended replacing a relatively new water heater based on a diagnosis that the customer felt was incorrect.
Google rating: 5.0 out of 5 from 268 reviews (99% five-star).
Reviews on this page: 268 Google reviews (240 with written comments, 11 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 28, 2026.
Service: Pipe Repair Service serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Star ratings
268 Google reviews we collected
5.0of 5
5 stars26599%
4 stars21%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 240 written reviews
99%praise
Praise61699%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13522%
Speed & response13121%
Quality & results11318%
Would recommend9816%
Price & value6611%
Communication467%
Honesty & trust325%
What customers talk about
We read 240 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have been extremely professional and very knowledgeable since day one.”
“My husband found this company and they sent a tech out within hours.”
“Miguel did an exceptional job at detecting a water leak.”
“I would recommend them again and will be using them going forward.”
“I would not recommend this company to diagnose any issue in your home.”
“They had reasonable pricing and also gave a huge discount and fixed two leaks and one within the same day.”
“He inspected everything and explained what he was doing and why , while doing it.”
“He took the time to explain the issue, was transparent about the work that needed to be done, and communicated throughout the process.”
People customers mention
Arturo16 reviews
Arnie9 reviews
Gabe6 reviews
Gabriel6 reviews
Miguel4 reviews
Saul3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Second time using AME Plumbing. Miguel did an exceptional job at detecting a water leak. I will definitely use AME Plumbing again. Thank you!
Price assessment: Great price
Price: $600–800
Services: Plumbing leak detection, Faucet repair
Response from the owner · a year ago
Thank you for sharing your experience! We’re glad AME Plumbing & Drains could provide excellent plumbing service and get your faucet repair completed quickly and professionally. Our El Paso plumbing team is always here to help with faucet replacements, water heater installs, drain cleaning, and all your plumbing needs.
D
Danielle Torres10 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
If I could give more than 5 stars, I would! They came and fixed all the issues that a previous plumber messed up on! They have been extremely professional and very knowledgeable since day one. I highly recommend them!!!
Response from the owner · a week ago
Thank you, Danielle, for your amazing 5-star review and for trusting AME Plumbing & Drains! We’re glad we had the opportunity to correct the issues left behind by a previous plumber and get your tankless water heater working properly.
At AME Plumbing & Drains, we take pride in providing professional, reliable tankless water heater repair, installation, maintenance, and plumbing services in El Paso, TX. Our priority is delivering quality workmanship, honest recommendations, and repairs done right the first time.
Thank you for recognizing our team’s professionalism and knowledge. Your trust and recommendation mean so much to us. We look forward to being your trusted El Paso plumbing company whenever you need us!
L
lily mesa8 reviewsiTotal number of Google reviews lily has written across all businesses on Google Maps, not just this one.
We called around and around and were quoted super high or everyone was booked. My husband found this company and they sent a tech out within hours. The tech, Miguel, was amazing! He inspected everything and explained what he was doing and why , while doing it. We were nervous as we were going to have a large group of ppl in our home and didn’t think we could get this fixed in time. Miguel reassured us he will have it fixed in no time AND the right way. I am so glad we decided to trust Miguel. Before you know it the problem was fixed! I am super happy with my experience as a first time customer. I will be recommending this company to all my friends and family and realtor friends !! This is all thanks to Miguel’s honesty, kindness and professional work. Thank you Miguel!
Response from the owner · a week ago
Thank you, Lily, for your wonderful 5-star review and for trusting AME Plumbing & Drains! We’re glad our team could provide prompt, professional plumbing and drain cleaning service when you needed it most.
Miguel takes pride in delivering honest, reliable plumbing services, thoroughly inspecting the problem, explaining the repair process, and making sure the job is completed correctly the first time.
At AME Plumbing & Drains, we’re committed to providing quality drain cleaning, clogged drain repairs, sewer and drain services, and emergency plumbing solutions throughout El Paso, TX.
We’re happy Miguel was able to resolve your plumbing issue quickly before your guests arrived. Thank you for recommending our company to your family, friends, and real estate professionals. We truly appreciate your trust and support!
R
Rey BautistaLocal Guide · 10 reviewsiTotal number of Google reviews Rey has written across all businesses on Google Maps, not just this one.
I needed quick help to replace the gas valve on my wall for my stove and they came out extremely quick. The workers were great and timely with very good pricing. I would recommend them again and will be using them going forward.
Price assessment: Great price
Price: $200–400
Services: Sewer repair, Service not listed
Response from the owner · 3 weeks ago
Thank you, Rey! We’re glad we could provide fast service for your stove gas valve replacement in El Paso. It’s great to hear our plumbers were timely, professional, and fairly priced. Thank you for recommending AME Plumbing & Drains we appreciate your trust and look forward to helping with your future plumbing repairs!
M
mia1 reviewiTotal number of Google reviews mia has written across all businesses on Google Maps, not just this one.
Excellent service from this company. Should we ever need services again, we will definitely be calling them back. Two other companies we called before calling AME could not make it to us until 2 or 3 days later. AME gave us same day service. Our tech, Jonathan, was courteous and polite and very detailed.
Price assessment: Reasonable price
Services: Drain cleaning
Response from the owner · 3 weeks ago
Thank you for choosing AME Plumbing & Drains! We’re happy we could provide same day drain cleaning in El Paso when you needed help. It’s great to hear Jonathan was courteous, professional, and thorough we’ll share your kind words with him. We appreciate your trust and look forward to helping with any future plumbing or drain cleaning needs!
G
Geovanni Alas2 reviewsiTotal number of Google reviews Geovanni has written across all businesses on Google Maps, not just this one.
They did an excellent job replacing my water heater. The team was professional, courteous, and efficient from start to finish. They explained the process clearly, completed the work neatly, and made sure everything was working properly before they left. I’m very pleased with the service and would definitely recommend them.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Water heater installation
Response from the owner · 4 weeks ago
Thank you, Geovanni, for the 5-star review and for choosing AME Plumbing & Drains for your water heater replacement in El Paso, TX! We’re glad our plumbing team provided professional, efficient service and made sure your new water heater was installed and working properly. We truly appreciate your recommendation and your trust in AME Plumbing & Drains!
G
Gerardo Resendiz8 reviewsiTotal number of Google reviews Gerardo has written across all businesses on Google Maps, not just this one.
Had a great experience working with AME plumbing. Arnie helped me tremendously and was very patient! His team installed our tankless water heater quickly and professionally! Thank you for a great job you guys did🙏🏼
Price assessment: Great price
Price: $1,400–1,600
Services: Water heater installation
G
Gaby AnayaLocal Guide · 126 reviewsiTotal number of Google reviews Gaby has written across all businesses on Google Maps, not just this one.
I called AME due to a leak at home, I did my research and checked the reviews. Made my decision and I’m so happy I chose AME, they kept me informed the whole time, since the time they were on the way! They arrived within the time they specified. Both Arturo and Johnathan were very professional, well informed, Arturo explained everything very clearly. I will definitely be calling them again for any plumbing needs! Highly recommend!
Thank you very much!
Thank you, Gaby, for choosing AME Plumbing & Drains and sharing your experience! We’re glad Arturo and Johnathan arrived on time, kept you informed, and clearly explained the plumbing repairs needed. We truly appreciate your trust in our team for toilet repair, plumbing leak detection, pipe repair, and leak repair. Thank you for highly recommending us we’ll be here whenever you need a reliable plumber in El Paso!
W
Wynter Waits3 reviewsiTotal number of Google reviews Wynter has written across all businesses on Google Maps, not just this one.
They were exceptional. They had reasonable pricing and also gave a huge discount and fixed two leaks and one within the same day.
Price assessment: Great price
Price: $1,600–1,800
Services: Toilet repair, Plumbing leak repair
Response from the owner · 2 months ago
Thank you, Wynter! We’re glad our AME Plumbing & Drains team could provide same-day plumbing leak repairs and toilet repair at a reasonable price. We appreciate your trust and recommendation. If you ever need a reliable plumber in El Paso, we’re here to help!
A
Andres Paez Seijido7 reviewsiTotal number of Google reviews Andres has written across all businesses on Google Maps, not just this one.
