Analyzing 5,377,1955.4MGoogle Reviews For 14,40614.4K Experts
America's Plumbing Company, Inc.
4.8★★★★★ · 134 Google reviews · 9 photos
Plumber · Bloomington, IL
America's Plumbing Company, Inc. at a glance
Google reviewers rate America's Plumbing Company, Inc. 4.8 out of 5 based on 134 reviews. Positive feedback frequently cites punctuality, accurate estimates, reasonable pricing, and effective communication for services like water heater installation and leak repair. However, low-star reviews highlight instances of missed appointments, unreturned phone calls, and disputes over high charges for simple repairs.
Google rating: 4.8 out of 5 from 134 reviews (93% five-star).
Reviews on this page: 134 Google reviews (120 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 22, 2026.
Service: Pipe Repair Service serving Bloomington, Illinois.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
134 reviews on Google
5★124
4★3
3★1
2★2
1★4
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly and reasonably priced for what I needed done and the work performed was top tier quality.”
“I’ve used them a number of times over the years they’re prompt and dependable.”
“America's Plumbing has now done several jobs at my home, and has always done a wonderful job.”
“Their estimates are spot on, reasonable and they do quality work.”
“Jerry does quality work and was efficient, professional, fair and friendly and came highly recommended to me.”
“They communicate well about timing, the job itself, and go over everything in details before and after.”
“No hidden costs, just good honest, reliable professionalism.”
People customers mention
Jerry15 reviews
Mark8 reviews
Jenny5 reviews
Matthew3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Barry KoehlerLocal Guide · 25 reviewsiTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
I called America's Plumbing to work on 4 different sinks in my home with 4 different problems. Hands down, this company is a rock star! Very friendly and reasonably priced for what I needed done and the work performed was top tier quality. They're a keeper for sure and now they're my plumber of choice. Two thumbs up! Thanks again for everything.
Response from the owner · a month ago
Thank you so much for this wonderful review Barry! We’re thrilled we could get all four of those sinks taken care of for you. We truly believe in doing quality work, treating people fairly, and taking care of our customers the way we would want to be treated ourselves.
Knowing that we’ve earned your trust AND the title of your 'plumber of choice' ;) means more to us than you know. We sincerely appreciate your business, your kind words, and all three thumbs up! 😊 Thank you for choosing America’s Plumbing Company!
Kelly GarrettLocal Guide · 17 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
After the recent torrential rains, my basement was completely dry thanks to you! I'd had a problem for 25 years, part of the original house construction. You fixed it and it's perfect!
Price assessment: Reasonable price
Price: $800–1,000
Services: Service not listed
Response from the owner · a month ago
Thank you so much for sharing this! Hearing that your basement stayed completely dry through all of that recent rain absolutely made our day! After dealing with the same problem for 25 years, we can only imagine what a relief it was to finally see the solution put to the test—and work exactly as it should.
Thank you for trusting America’s Plumbing Company to get to the root of the problem and make it right. We truly appreciate your business and are so glad we could give you some peace of mind when the heavy rains come!
Samantha NussbaumLocal Guide · 41 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
America's Plumbing has now done several jobs at my home, and has always done a wonderful job. They are fairly priced, deliver exactly what they promised or more, and have very accurate estimates. Our old home has some serious quirks that they have always been able to work around and they have always been very respectful of our home, us, and our pets. They communicate well about timing, the job itself, and go over everything in details before and after. They have also consistently sent over the same person so they already know some of the quirks they will need to overcome.
Jerry and Jenny have been amazing to work with! We will always call them first.
Thank you so much for taking the time to leave such a thoughtful review! It truly means a lot to Jerry and me that you continue to trust us with your home. We know older homes can come with their own unique set of surprises, and we’re always happy to work through those challenges and find the right solution.
We also really appreciate you mentioning the communication, consistency, and respect for your home (and your pets! 😊). Those are things that are very important to us and to the way we run our business.
Thank you again for your continued trust and support. Knowing that we’re the first call you’ll make when you need a plumber is one of the best compliments we could receive!
— Jenny, Jerry & the America’s Plumbing Company Team
Matthew FelsonLocal Guide · 32 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
American plumbing is absolutely the best. I’ve used them a number of times over the years they’re prompt and dependable. Their estimates are spot on, reasonable and they do quality work. One of the best companies have ever worked with.
Price assessment: Great price
Price: $1,000–1,200
Services: Sump pump repair
Response from the owner · a month ago
Thank you so much for the kind words and for trusting us with your plumbing needs over the years! It truly means a lot to us when a longtime customer takes the time to share their experience. We’ve always tried to treat our customers the way we would want to be treated—with honesty, fair pricing, dependable service, and quality work. We sincerely appreciate your continued support and your recommendation!
Sandy Lane3 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
I was sent this company by my home warranty company. I made an appointment for 1:00 to 3:00. They never showed up on the day they were supposed to come. I called them they said that they would call me back and try to get someone out here. I never got a call back and so I called them back and did not get an answer. Now it's the next day 1:30 p.m. and I still have not heard from them and they're not answering my calls. Guess I need to call my home warranty company.
Response from the owner · 2 months ago
Hello Sandy. I believe you have the wrong company as you are located in a different state. We are a locally owned plumbing company in Bloomington Normal Illinois and do not perform work for home warranty companies. We kindly ask you to remove this review as it impacts our true ratings. Thank you.
Antoinette2 reviewsiTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
I’ve had such a positive experience working with America’s Plumbing! I’m a first time home buyer and they were so patient while explaining my new plumbing/ drains! I can’t thank them enough for all their knowledge and help!!
Response from the owner · 3 months ago
Thank you Antoinette! We appreciate you trusting us with the plumbing needs in your new home. And congrats!
Mary K1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
America’s Plumbing is a great company that definitely met and exceeded my expectations. Gave me an estimate and my total was only a few dollars over. Jerry does quality work and was efficient, professional, fair and friendly and came highly recommended to me. I will continue to use them for all of my plumbing needs!
Response from the owner · 3 months ago
Thank you, Mary! Jerry's plumbing expertise is truly one of the things that sets us apart from our competitors. We sincerely appreciate your kind words and the word-of-mouth referrals that come from the trust you place in our service. Thank you for your support!
Keith Dutton10 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
They were able to come 3 days after I called to replace my sump pump. Came in time before the next rain storm tomorrow. Great doing business with them!
Response from the owner · 3 months ago
Thank you, Keith! We're so glad we could get your new sump pump installed before the rain arrived. We know how important it is to have a reliable sump pump when the weather turns, and we're happy we could help when you needed us. Thank you for trusting us with your home, and we truly appreciate your business. If you ever need us again, we're just a phone call away!
Joy Mucci7 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
We suddenly needed a new hot water heater😢! No problem. We called America’s Plumbing, got a very reasonable estimate, Jerry came out installed the new one, and carted off the old one. No hidden costs, just good honest, reliable professionalism. (We had used APCI at our century old house, and found Jerry and his crew to be one of the few companies who seemed knowledgable and capable of working in older homes.) Same great service in our new(er) home. Dependable, trustworthy service!
Response from the owner · 3 months ago
Thank you so much, Joy! We truly appreciate your continued trust in us over the years. We're glad we could make replacing your water heater as smooth and stress-free as possible. Your kind words about Jerry's professionalism, honesty, and experience—especially with older homes—mean a great deal to our team. Thank you for choosing us again for your new home, and for taking the time to share your experience. We look forward to being here whenever you need us!
Melissa TraumLocal Guide · 13 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Always quick, efficient and reasonably priced! I will only call Jerry for my plumbing needs!
Response from the owner · 3 months ago
Thank you so much, Melissa! We're honored to be your go-to plumber. It means a lot to know you can count on us for quick, efficient service at a fair price. We'll be sure to share your kind words with Jerry. Thank you for your trust and support—we look forward to helping you with any plumbing needs in the future!