Analyzing 7,509,6067.5M ReviewsFor 21,16221.2K Experts

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American Guards Security

Security guard service · Stafford, TX · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%92+26Replies to reviews 8%100+8.2Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 36 security guard servicesPosition by Experts Score among all companies we track in this category. · better than 69%
4.9 ★★★★★ 75 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Sep 2026latest review
📞 Call (713) 278-9700Request a call backWebsite ↗

American Guards Security at a glance

Customers praise the company for punctual guard arrivals, proactive site checks, and clear communication through daily reports and text updates. Positive feedback highlights effective crowd control, polite visitor interactions, and competitive pricing. However, some low-star reviews describe a pattern of missed contracts and unreturned calls during the initial setup process, leading to frustration before service began.

  • Google rating: 4.9 out of 5 from 75 reviews (96% five-star).
  • Reviews on this page: 75 Google reviews (19 with written comments).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: September 15, 2026.
  • Service: Security Guard Company serving Stafford, Texas.

Data from Google, last updated October 27, 2026.

Score profile vs other security guard services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction94Reliability92Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 94 (median 89)Reliability: 92 (median 89)Momentum: 100 (median 100)Replies to reviews: 100 (median 79)
American Guards SecuritySecurity Guard Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Guards Security: 94/100 on this factor. Category median: 89.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Guards Security: 92/100 on this factor. Category median: 89.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Guards Security: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Guards Security: 100/100 on this factor. Category median: 79.A
100

Bar = this company · dark tick = category median.

Star ratings

75 Google reviews we collected

  • 5 stars7296%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star23%

Praise vs complaints

Phrases our text analysis found in 19 written reviews

  • Praise880%
  • Complaints220%

Topic share

How often each topic comes up in the written reviews

  • Honesty & trust330%
  • Quality & results220%
  • Staff & attitude220%
  • Speed & response220%
  • Communication110%

What customers talk about

We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Thank God I found a reliable company because American Guard is HORRIBLE and will let you down!”
  • “Excellent service!”
  • “this application is very helpful”
  • “American Guards Security sent two guards who blended in with the scene yet stepped in fast when a guest got rowdy.”
  • “if you have any problem is necessary the communication”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

shubham1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our Houston office hired American Guards Security for daytime badge checks. The guard greets visitors, logs deliveries on a tablet, and escorts lost strangers politely back to reception. Staff finally feel safe walking to the garage. Daily activity summary emails keep management in the loop. Smooth setup.

Naymer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ran a music fundraiser downtown and needed crowd control plus an eye on the cash box. American Guards Security sent two guards who blended in with the scene yet stepped in fast when a guest got rowdy. They kept lines moving, helped an elderly donor to her car, and never acted like bouncers on a power trip. Wrap-up…

Garrett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our strip-mall had a run of late-night break-ins, so we hired American Guards Security for an unarmed guard from 9 p.m. to 5 a.m. The officer shows up early, walks the entire lot, and even checks back doors without being asked. He texts me a quick report with photos at shift change, which helps me file insurance…

rayyan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great customer service. The manager worked with me to get the best rate. If you want good security at a great rate, give them a try.

Roxanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Roxanne ,was very plesent to talk to. Roxanne made me feel relaxed and comfortable. Great customer service. Thank - you Roxanne Walkowiak

StacyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★

Wow unbelievably bad service! I called this company for commercial security service. I spoke with Abraham five weeks in preparation for service. He NEVER sent the contract. Every time I spoke with him, he promised to get me the contract and details asap. Yet, he never sent the paperwork to setup the job. He…

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Photos

Customer reviews

4.9 ★★★★★ 75 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Ky1 reviewTotal number of Google reviews Ky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So good, recomended!

Response from the owner · 3 months ago

Thanks so much, Ky! We're thrilled you enjoyed your experience and appreciate the recommendation. We look forward to serving you again soon.

Syahril Syahril1 reviewTotal number of Google reviews Syahril has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Misalnya

Response from the owner · 3 months ago

Terima kasih atas penilaian bintang 5 dan komentarnya. Kami senang Anda puas dengan layanan kami. Jangan ragu datang lagi kapan saja.

Bima Sofyan5 reviewsTotal number of Google reviews Bima has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sangat bagus,mejeuh na

Response from the owner · 3 months ago

Terima kasih banyak, Bima! Senang mengetahui Anda sangat puas. Kami akan terus berusaha memberikan layanan dan kualitas terbaik. Sampai jumpa kembali.

RIZKI IMELIA2 reviewsTotal number of Google reviews RIZKI has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aplikasi sangat bagus

Response from the owner · 3 months ago

Terima kasih banyak atas ulasan bintang 5 dan komentar Anda! Kami senang mengetahui Anda menyukai aplikasi ini. Jika ada saran atau fitur yang ingin Anda lihat, silakan beri tahu kami kapan saja.

Afrizal Maulana Yusuf2 reviewsTotal number of Google reviews Afrizal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sangat keren

Response from the owner · 4 months ago

Terima kasih banyak atas ulasan bintang lima! Senang mengetahui Anda menyukai layanan kami. Kami akan terus berusaha memberikan pengalaman terbaik. Kami tunggu kunjungan Anda lagi.

Wulan Indrianingsih2 reviewsTotal number of Google reviews Wulan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good

Response from the owner · 8 months ago

Thank you so much for your 5-star review! We’re glad you had a good experience. We look forward to serving you again soon.

Indri Alunat1 reviewTotal number of Google reviews Indri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tempatnya indah🤩

Response from the owner · 10 months ago

Thank you for your Business

Raka Purnama2 reviewsTotal number of Google reviews Raka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

aplikasi ini sangat membantu

Response from the owner · 10 months ago

Thank you for your Business

Lutfiana Ika1 reviewTotal number of Google reviews Lutfiana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tempat yang bagus membantu sekali

Response from the owner · a year ago

Thank you for your Business

ADitya HAlilibur2 reviewsTotal number of Google reviews ADitya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

very good lets check brih

Response from the owner · a year ago

Thank you for your Business

American Guards Security on Google Maps →

Business details