Carl Norman2 reviews
Super friendly and very helpful
Response from the owner · 2 days ago
Thank you, Carl! We appreciate your kind words and are glad to hear you found our team friendly and helpful.
Review from Google · view on Google
American Rental Home Furnishings
American Rental Home Furnishings at a glance
Customers frequently praise the store for its friendly, knowledgeable staff, competitive pricing, and helpful delivery services. Many highlight the ease of communication and the ability to find specific appliances for customers in remote areas. However, lower-rated reviews describe instances of rude behavior, unexpected late fees, and aggressive collection tactics, with some customers alleging that staff were unprofessional or that prices were significantly marked up compared to other retailers.
- Google rating: 4.8 out of 5 from 256 reviews (91% five-star).
- Reviews on this page: 256 Google reviews (169 with written comments, 3 with photos).
- Owner responses: the business replied to 88% of reviews.
- Most recent review: October 23, 2026.
- Service: Furniture Delivery serving Waynesville, North Carolina.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★256 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Joyce Ballard4 reviews
They are excellent people. I love this store and Haley she is wonderful
Response from the owner · 2 months ago
Thank you, Joyce! We're so glad to hear you love our store and appreciate Haley's wonderful service. Your support means a lot to us!
Review from Google · view on Google
Alicia Loudermilk4 reviews
Very nice and very helpful and I am very satisfied
Response from the owner · 5 months ago
Thank you, Alicia, for taking the time to leave a review. We appreciate your feedback and hope to hear more from you in the future!
Review from Google · view on Google
Tara A. Evans2 reviews
Everyone is polite, professional and cares about the customers satisfaction and they give great service across the board in every area. I am recommending them to as many people as I can and will continue to do so.
Response from the owner · 2 weeks ago
Thank you, Tara! We appreciate your kind words and are glad to hear you had a great experience. Your recommendations mean a lot to us!
Review from Google · view on Google
Lara James6 reviews
Haley was a wonderful sales person. She had been working with me for a while and kept me informed in all the process. I couldn't be more pleased. Eric and Brandon did a wonderful job loading and covering our chairs as it was about to rain. All in all I would recommend American Rental to anyone! Go Team!
Response from the owner · 3 weeks ago
Thank you, Lara! We're so glad to hear that Haley provided you with great service and kept you informed throughout the process. It's also wonderful to know that Eric and Brandon took such good care of your chairs. We appreciate your recommendation and support for our team!
Review from Google · view on Google
Monica Chasteen4 reviews
Elizabeth and Haley are super stars. They will go above and beyond to make sure you are satisfied with your purchase. Very friendly and knowledgeable.
Response from the owner · 7 months ago
Thank you, Monica, for taking the time to leave a review. Your feedback is appreciated!
Review from Google · view on Google
Barbara3 reviews
It’s a great place. Haley is great
Response from the owner · 4 weeks ago
Thank you, Barbara! We're glad to hear you had a great experience and appreciate your kind words about Haley.
Review from Google · view on Google
Rachel SchreinerLocal Guide · 24 reviews
After calling around for weeks and really needing a washer and dryer. And living way up in the mountains. I couldn’t find anyone that could help, but American Rental did. Filled out the application over the phone set it up for autopay A pleasure to do business with.
Response from the owner · 4 weeks ago
Thank you, Rachel! We're so glad we could help you find a washer and dryer, especially with the challenges of living in the mountains. It's great to hear that the application process was smooth and convenient for you. We appreciate your kind words!
Review from Google · view on Google
Heidi LukeLocal Guide · 20 reviews
Great customer service, friendly staff, and timely delivery
Response from the owner · a month ago
Thank you, Heidi! We're glad to hear you had a positive experience with our customer service and staff. Your feedback means a lot to us!
Review from Google · view on Google
Steve Goodson1 review
Friendly fast to reply
Response from the owner · a month ago
Thank you, Steve, for taking the time to leave a review. We appreciate your support!
Review from Google · view on Google
Business details
- Address: 356 N Main St, Waynesville, NC 28786
- Phone: (828) 454-0888
- Website: shopamericanrental.com
- Service area: Waynesville, NC