Roofing contractor · Fort Lee, NJ · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 14 skylight installation servicesiPosition by Experts Score among all companies we track in this category. · better than 54%
5.0★★★★★1,121 Google reviews · 22 photos
100%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$1.7ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, clear communication, and thorough cleanup as key aspects of the roofing repair and replacement services provided. The owner responds to the vast majority of reviews, which number over a thousand with a perfect five-star average. However, low-star feedback indicates a pattern of missed appointments, delayed arrival times, and instances where technicians failed to show up for scheduled estimates without prior notice.
Google rating: 5.0 out of 5 from 1,121 reviews (100% five-star).
Reviews on this page: 1,121 Google reviews (1,060 with written comments, 18 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 15, 2026.
Service: Skylight Installation Service serving Fort Lee, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other skylight installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companySkylight Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AMERICAN Roof Repair & Replacement: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AMERICAN Roof Repair & Replacement: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AMERICAN Roof Repair & Replacement: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AMERICAN Roof Repair & Replacement: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AMERICAN Roof Repair & Replacement: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AMERICAN Roof Repair & Replacement: 91/100 on this factor. Category median: 100.A
91
Bar = this company · dark tick = category median.
Star ratings
1,121 Google reviews we collected
5.0of 5
5 stars1,116100%
4 stars20%
3 stars00%
2 stars00%
1 star30%
Praise vs complaints
Phrases our text analysis found in 1,060 written reviews
99%praise
Praise2,28099%
Complaints191%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price31487%
Reasonable4312%
Overpriced31%
Not sure00%
$1.7k-49% vs typical skylight installation services
Middle half of what 177 customers paid ($422–$6.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results47421%
Staff & attitude44019%
Speed & response42919%
Would recommend32514%
Price & value23710%
Communication22110%
Honesty & trust1738%
What customers talk about
We read 1,060 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a great experience with this roofing company.”
“The team quickly repaired the damaged area with great care.”
“Everyone I dealt with was friendly and professional.”
“They arrived on time, worked efficiently, and kept everything clean.”
“Scheduled an appointment with these guys and they never showed up to conduct an estimate; no call, no show, nothing; doesn’t appear to be a reliable o…”
“I would definitely recommend them for roofing work.”
“Their pricing was fair and the workmanship was excellent.”
“Rip off using their mediator!”
“They were honest, professional, and easy to communicate with throughout the process.”
“Finding a reliable roofing contractor can be difficult.”
People customers mention
Roofing25 reviews
Julian20 reviews
Tony14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AMERICAN Roof Repair & Replacement for 8 kinds of job. Pick one to see what they paid and said.
Bbellinda9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
La atencion fenomenal trabajo desde casa y fueron muy cuidadosos con todo el resultado fue el esperado y calidad Humana de los chicos super top
Paid $1–5,000Great priceGutter repairs
DDerek1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I’m glad we went with this roofing company.
They were straightforward and professional.
Scheduling was simple.
The crew did a good job.
Everything looked neat when they finished.
They also cleaned up around the house.
I’d be happy to recommend them.
AAndriana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The roofing crew did a very professional job on my home.
They arrived prepared and got started without unnecessary delays.
Everyone I dealt with was courteous and helpful.
They kept me informed about the progress of the work.
The finished roof looks clean and well done. The crew also did a good job with the…
Paid $1–5,000Great priceGutter repairs
NNeisha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I recently had some roofing work completed at my home.
The crew was organized and professional from start to finish.
They explained the different steps of the project to me.
The workers treated my property with care. Everything was completed as discussed. The cleanup afterward was thorough and appreciated.
I…
Paid $1–5,000Great priceGutter repairs
CCheyla1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The entire roofing project was handled very professionally.
The crew arrived on time and came prepared to work.
They explained the process clearly before getting started.
Everyone was respectful of the property and kept things organized.
The workmanship looks clean and well finished.
Cleanup was done thoroughly…
RRafael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Right from the beginning, the roofing crew was easy to work with.
They arrived on time and inspected the roof carefully.
Their explanation of the work was clear and straightforward.
The workers stayed professional throughout the project.
They paid attention to details that could easily be overlooked.
The property…
. I contacted them about a problem with my roof. They came out and inspected the damaged area. They explained what needed to be repaired. The job was handled professionally. They also cleaned up after the work. So far, everything looks good. I appreciate their help and attention to detail.
Response from the owner · a week ago
Thank you for your review and rating.
J
Johan Duarte3 reviewsiTotal number of Google reviews Johan has written across all businesses on Google Maps, not just this one.
Everyone I dealt with was friendly and professional. They took the time to answer my questions. The workers showed up ready to get started. They worked carefully around the house. The finished project looks great. I also appreciated the cleanup afterward. It was a positive experience overall.
Price assessment: Great price
Response from the owner · a week ago
Thank you for your review and rating.
D
Dayana Sanjuan1 reviewiTotal number of Google reviews Dayana has written across all businesses on Google Maps, not just this one.
Finding a reliable roofing contractor can be difficult. This team made the process pretty simple. They explained the timeline before starting. The crew worked efficiently and stayed organized. The finished work looks neat and professional. They kept me updated along the way. I was happy with how the project turned out.
Price assessment: Great price
Response from the owner · a week ago
Thank you for your review and rating.
K
Katy Rodriguez3 reviewsiTotal number of Google reviews Katy has written across all businesses on Google Maps, not just this one.
I am happy with the roofing work completed on my home. The team was respectful throughout the project. They explained the steps before getting started. The installation looks clean and well finished. They picked up the leftover materials afterward. The overall process went smoothly. I would keep them in mind for future roofing needs.
Response from the owner · a week ago
Thank you for your review and rating.
O
Olga Miranda1 reviewiTotal number of Google reviews Olga has written across all businesses on Google Maps, not just this one.
I contacted them for a roof inspection and received helpful information about the condition of my roof. They were honest, professional, and easy to communicate with throughout the process.
Response from the owner · a week ago
Thank you for your review and rating.
S
Selena Aristizabal1 reviewiTotal number of Google reviews Selena has written across all businesses on Google Maps, not just this one.
We recently replaced our old roof with this company. The estimate was easy to understand. They helped us choose the right materials. The workers were polite and organized. Everything was finished as discussed. The new roof changed the look of our home. I am pleased with the overall experience.
Response from the owner · a week ago
Thank you for your review and rating.
F
Freylin Almendares1 reviewiTotal number of Google reviews Freylin has written across all businesses on Google Maps, not just this one.
We had a great experience with this roofing company. They explained everything clearly and answered all our questions. The crew was professional, respectful, and finished the job as promised.
Response from the owner · a week ago
Thank you for your review and rating.
B
bellinda martinez9 reviewsiTotal number of Google reviews bellinda has written across all businesses on Google Maps, not just this one.
I had a good experience with this roofing company. They answered my questions without rushing me. The crew worked hard throughout the day. They kept the area around the house clean. The final result looks very nice. Communication was good from start to finish. Overall, I am happy with the service
Response from the owner · a week ago
Thank you for your review and rating.
K
Katlyn Tatiana Duarte Rojas4 reviewsiTotal number of Google reviews Katlyn has written across all businesses on Google Maps, not just this one.
I compared a few estimates before choosing a roofer. Their proposal was clear and detailed. They explained the materials and labor involved. The team was courteous during the project. The work was completed in a timely manner. Everything was left neat when they finished. I am satisfied with the overall service.
