Google reviewers rate American Roofing & Construction 4.7 out of 5 based on 111 reviews, with the owner responding to 98% of them. Customers frequently cite punctuality, clear communication, reasonable pricing, and thorough cleanup for services ranging from full roof replacements to general construction repairs. However, a minority of low-star reviews indicate that some projects were not fully completed as contracted, leaving specific issues unresolved or requiring follow-up work after final payment.
Google rating: 4.7 out of 5 from 111 reviews (90% five-star).
Reviews on this page: 111 Google reviews (94 with written comments, 15 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 25, 2026.
Service: Framing Contractor serving Port Arthur, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
111 Google reviews we collected
4.7of 5
5 stars10090%
4 stars22%
3 stars33%
2 stars11%
1 star55%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
96%praise
Praise22496%
Complaints94%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5122%
Staff & attitude4720%
Speed & response4318%
Would recommend4218%
Price & value2410%
Communication167%
Honesty & trust104%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So much attention to detail and she’s truly a perfectionist.”
“Also included in the repair was any damaged fascia boards or soffit was to be replaced.”
“If you are searching for a professional company to listen, deliver and care about your home as much as you do, please give them a try.”
“They are prompt, professional, went above and beyond.”
“I had an on-site meeting with this company twice and they never showed up.”
“his company does great work and are so professional outstanding job i would recommend these guy to anyone that wants professional work done amazing…”
“I Recommend you to not use this Company!”
“We went ahead and had them replant the flower bed and fix a tree in our yard for a great price.”
“Very pleased with bid and communication with Elizabeth and her foreman, Thomas and crew.”
“It was very refreshing to see American Roofing & Construction and the owners Elizabeth and Matt's great business integrity.”
People customers mention
Elizabeth16 reviews
Matt3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We needed our sidewalk from driveway to porch redone. We also needed fencing extended on side of house. We had a porch railing taken off and columns repainted with mail box, light post in yard, front door and shutters repainted. Windows caulked. Porch cracks sealed. Was done in four days. Excellent work and quality. Need some inside work done when cooler weather so I can open windows. Very pleased with bid and communication with Elizabeth and her foreman, Thomas and crew.
Response from the owner · 4 weeks ago
Thank you so much Mrs. Sexton! We appreciate the business and are so happy that you are pleased. It would be a pleasure to work for you again. Don't forget here in a few weeks I'm going to come and paint your concrete porch once the new concrete cures so it will match the brick! 😁
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Dana Scott6 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
I had a vision and American Roofing and Construction delivered! When I looked out from my patio the shed area needed some TLC. As my wheels started turning I found the number to ARC and explained my vision to the owner and as you can tell from the photos she delivered. So much attention to detail and she’s truly a perfectionist. My husband and I could not be more pleased with the results and we look forward to spending a lot of time on our new deck.
We also had some weatherproofing done and an exterior door replaced. If you are searching for a professional company to listen, deliver and care about your home as much as you do, please give them a try.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 weeks ago
We are so happy that you love your outdoor living space! We are so very happywe were able to bring your vision to life. It was wonderful collaborating the project with you. We cannot wait to work with you in the future! ❤️
J
J B1 reviewiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ 4.5 Stars
Beautiful ECO Forest Gloss Bamboo Flooring – Highly Recommend!
I recently hired American Roofing and Construction to install ECO Forest bamboo flooring with a gloss finish, and I’m really happy with the results.
The flooring looks beautiful — the gloss finish gives it a nice shine, the color is great, and it has completely brightened up the space. It feels premium and high-quality. I’ve been impressed with how durable it is, while still being quiet underfoot. It’s also very easy to clean, which is a big plus.
The whole process went smoothly. The install was fast and professional, and the value for the money was excellent. The bamboo has a nice eco-friendly feel that I really appreciate.
Overall, the final result exceeded my expectations. I would highly recommend American Roofing and Construction and ECO Forest bamboo flooring to anyone looking for beautiful, sustainable, and practical flooring.
Price assessment: Reasonable price
Services: Install flooring
Response from the owner · 4 months ago
Thank you so much! We hope you love your new flooring for many years to come. Bamboo is not only sustainable, but is durable too. The color you chose really opened up the living room. Please let us know if there are any other projects in the future that you need help with. ❤️ 💙 🤍
- Elizabeth (Owner)
- Elizabeth (Owner)
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Sophie P.Local Guide · 26 reviewsiTotal number of Google reviews Sophie has written across all businesses on Google Maps, not just this one.
My roof was leaking near my fireplace and patio, so I hired Elizabeth and her company to replace the entire roof. Unfortunately, after spending all that time and money, the problem still has not been resolved.
With all the rain we've been getting in Texas lately, I've discovered that the areas near my fireplace and patio are still leaking. This is extremely disappointing because the whole purpose of replacing the roof was to fix these issues.
At this point, I feel like I spent a significant amount of money and went through a major project for nothing, since the original leaks remain. I would like this issue addressed and corrected as soon as possible.
Hello Miss Sophia,
As you are aware , you have a full 50 year warranty on your roof. When we first came to inspect your roof it was determined that you needed a full roof for placement because you were missing shingles in multiple areas and the roof was 25+ years old with many other problems. Now you have a brand new roof with a new windstorm certificate As explained to you last week, the leak is NOT coming from your roof but is coming from your siding and the sides of the brick of your chimney. This is caused by lack of gutters in an area that gets inundated with water. There are huge black marks going down the sides of your chimney in the exact same direction straight above where the leak is on the back porch. It is obvious that it is going back into that siding along the back wall of your roof due to the design of your chimney. I will do everything possible in my power to work with you to get this fixed. I will have this resolved very quickly for you. I love you dearly as both a person and one of my customers. The appreciate your business and want you to be happy!
-Elizabeth J Stark
UPDATE 6/27/2026: I called Miss Sophia and have shared with her the pictures of the area that is lacking gutters. I have also shared with her the photos of where the water is entering proving that it is not coming from the new roof installation and is coming from the siding/brick due to design of chimney and water runoff in that area. We are both in understanding and I have provided her with a quote for the gutter installation, which she has agreed to. We are going to install the gutters this week. Miss Sophia has stated that once the heavy rain comes and it no longer leaks and the gutters function properly she will edit this review to 5 stars. Here at American Roofing and Construction, we are dedicated to customer satisfaction. Because of this, I have also offered to repair the loose soffit underneath the back porch for FREE and DISCOUNT the gutters to install at cost. Even though it was not caused by our original install and caused by lack of gutters. Again , I apologize that these original leaks were not handled. There were so many issues with the old roof that it could have been really coming in from many places. Only after the roof was replaced did we see that the small area in the back had issues due to lack of gutters. I will personally oversee this water infiltration issue and get this fixed up for Miss Sophia. I will also make sure to put updated photos of the job.
Miss Sophia,
It is a pleasure to work for you and we WILL get this problem handled no matter what. You have my word! ❤️
- Elizabeth J Stark
B
byron cook6 reviewsiTotal number of Google reviews byron has written across all businesses on Google Maps, not just this one.
I have seen a professional job done by professional people and it really looks professional and I employ anyone that wants a professional job to contact and to get your company to do it for them. Thank you so much.
Response from the owner · 4 months ago
Thank you so much Mr. Cook! It was a pleasure helping you out with your inspection. Call us anytime that you need another inspection. I will be happy to help you out. As usual, l will use my drone to take high quality 4K pictures, and I will give you detailed reports as I did this time.
A
Andrew Guidry4 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
I had leaks in my metal shop roof. Liz came out and inspected the roof with a drone after normal work hours. Repairs were completed the following day. Quick action and professional service. I will call them again if I need repairs.
Price assessment: Reasonable price
Price: $1–2,000
Services: Roofing
Response from the owner · 5 months ago
Thank you so much Mr. Guidry! We were happy to be of service to you! Remember to call us if you have any further leaks, as your repairs have a warranty. 😁
C
cynthia castaneda2 reviewsiTotal number of Google reviews cynthia has written across all businesses on Google Maps, not just this one.
Elizabeth with American Roofing was great, takes the time to explain and go over everything with you. She makes sure you get the most for your money, is in contact with you during the whole process, and made replacing our roof extremely easy.
Price assessment: Great price
Services: Roofing
Response from the owner · 5 months ago
Thank you Mrs Castaneda! So glad we were able to help you out. It was a pleasure doing business with you! Let us know if there is anything you need in the future 😉
A
Amy May2 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Liz and her team were fantastic. We got a whole new roof that looks great and is insured. A light fixture inside the house was damaged from the hammering on the roof, and they replaced it for no extra cost. Their quote included power washing the outside of our home and spreading new mulch in our flower bed. We went ahead and had them replant the flower bed and fix a tree in our yard for a great price. We are so happy with how everything turned out!
Price assessment: Reasonable price
Price: $14,000–16,000
Services: Roofing, Service not listed
Response from the owner · 5 months ago
Thank you so much Amy! We are so glad you love your new roof and landscaping! It does not even look like the same house! ❤️
S
Sonya Corbin12 reviewsiTotal number of Google reviews Sonya has written across all businesses on Google Maps, not just this one.
This company does great work and are so professional outstanding job i would recommend these guy to anyone that wants professional work done amazing thanks and keep up the good work
Response from the owner · 7 months ago
Thank you so much! It was a pleasure doing business with you. Call us if you need anything!
D
Debbie Minyard6 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
The shower pan in the master bedroom leaked causing water damage to the bathroom and bedroom next to it. Shower pan was replaced as well as tile inside the shower. Sheetrock was removed and new was installed, bedroom was painted, carpet was replaced. Mold remediation in that bedroom as well as the adjoining master bathroom and bedroom, Also mold remediation was performed in the closets and attic. Sorry I hit send before I finished. The workers were very polite and patient with our 2 new rescue dogs. Liz was so creative in designing the tile work in the bathroom…and so very helpful with advice for tile and carpet choices.
Thank you so much Mrs Minyard! We loved working with you on your roof, bathroom, and water damage restoration. Your fur babies are the sweetest! All the crew and I love them dearly. We hope you enjoy your new shower and have many relaxing experiences in it! 🚿 🛁 🛀 ❤️
