Customers consistently praise American Sanitation for its punctual delivery, flexible scheduling, and responsive communication, particularly noting the helpfulness of office staff in resolving last-minute issues. Reviewers highlight the cleanliness of units and fair pricing for both standard and VIP rentals. While the company maintains a perfect five-star rating, the owner replied to only eleven percent of the three hundred sixty-two reviews, indicating limited direct engagement with customer feedback.
Google rating: 5.0 out of 5 from 362 reviews (100% five-star).
Reviews on this page: 361 Google reviews (355 with written comments, 5 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: October 9, 2026.
Service: Septic Tank Service serving Richmond, California.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
5.0
★★★★★
362 reviews on Google
5★360
4★1
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 355 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“) was kind, clear, and helped us navigate some tricky bits about setup in our location.”
“Natalia Mourato was incredibly prompt, kind, and helpful.”
“She has been so kind, patient, and helpful throughout all of my questions, delays, and inquiries.”
“We rent from American Sanitation often and the service from Teresa is always 10/10!”
“Excellent service, thank you Natalia for your help and for sending me the bathroom so quickly.”
“AS is affordable, available, flexible and Natalia made the entire process stress-free and easy.”
“I called and spoke with Natalia; she was very helpful and explained that the discount only applies to the first month.”
“to anyone in need of reliable and top-quality sanitation services.”
People customers mention
Natalia95 reviews
Priscilla39 reviews
Felicia20 reviews
Kristie16 reviews
Teresa13 reviews
Kyle7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Curtis Bass6 reviewsiTotal number of Google reviews Curtis has written across all businesses on Google Maps, not just this one.
American Sanitation is amazing. They helped provide last minute service for our event. Natalia is fantastic and we couldn’t be happier.
Response from the owner · 2 weeks ago
Thank you, Curtis! We're happy we could accommodate your last-minute needs, and it's great to hear Natalia took such good care of you. We hope your event is a great success and look forward to working with you on all your future events!
Rich Riley4 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
If you need a VIP rental for your event, these are the guys (and ladies) who will take care of you! Natalia was a pleasure to work with and everything worked out perfectly. Bryant delivered the unit and got it set up to our specifications. Our guests enjoyed the facility and it accommodated our 10 hour event. Thanks again to the team, you provided a great customer experience. We will choose you for our next event!
Response from the owner · 4 weeks ago
Thank you for the fantastic review! We’re thrilled to hear Natalia and Bryan helped make your event a success and that your guests enjoyed the VIP unit. We truly appreciate your trust in our team and look forward to being there for your next event!
Kirsten Watson4 reviewsiTotal number of Google reviews Kirsten has written across all businesses on Google Maps, not just this one.
After 2 other companies fell through after months of planning, I called American Sanitation about a luxury restroom trailer the week before our event. Natalia helped me understand the differences amongst products, gave me a better deal, and peace of mind that we would get what we needed. Delivery was easy to facilitate and the driver, Effrain(sp?) was kind, clear, and helped us navigate some tricky bits about setup in our location. The trailer met all our needs. Thank you for helping ensure our event was a success!
Response from the owner · a month ago
We’re so glad we could come through for you on short notice! Natalia and Efrain will be happy to hear your kind words. It’s wonderful to know everything came together smoothly and the trailer worked perfectly for your event. Thank you for trusting American Sanitation to be a part of your special day!
Cooper Bloyd2 reviewsiTotal number of Google reviews Cooper has written across all businesses on Google Maps, not just this one.
Natalia Mourato was incredibly prompt, kind, and helpful. AS is affordable, available, flexible and Natalia made the entire process stress-free and easy. Was looking into other rental companies in the area and my experience with Natalia made it an easy decision.
Response from the owner · a month ago
What a wonderful compliment to Natalia! We’re glad her prompt and friendly service made choosing American Sanitation an easy decision. Thank you for trusting us with your rental—we truly appreciate your business!
Pedro Enriquez1 reviewiTotal number of Google reviews Pedro has written across all businesses on Google Maps, not just this one.
Un amigo me recomendó esta compañía y me pasó un cupón que le llegó por correo. Llame y able con Natalia fue muy amable me esplico que el descuento se aplica solo el primer mes. Me tomó mi orden y todo fue bien fácil. Los precios de esta compañía son los más bajos que encontré incluso sin el descuento siguen teniendo los mejores precios. Gracias
Response from the owner · a month ago
¡Muchas gracias por compartir su experiencia! Nos alegra saber que Natalia hizo que todo el proceso fuera fácil y le explicó claramente cómo funcionaba el descuento. También nos da mucho gusto saber que encontró nuestros precios competitivos. ¡Gracias por elegir American Sanitation y por recomendarnos!
Dani Gomes5 reviewsiTotal number of Google reviews Dani has written across all businesses on Google Maps, not just this one.
AEI appreciates Priscilla Flores for accommodating services to us on emergency situations. Thank you for all that you do!
Response from the owner · a month ago
Thank you, Priscilla! We’re proud to have Priscilla Flores on our team and pleased to know she’s been there when AEI needed us most. We appreciate your continued trust in American Sanitation!
Chance WoodLocal Guide · 20 reviewsiTotal number of Google reviews Chance has written across all businesses on Google Maps, not just this one.
David Marquez has been our sanitation technician for the past year and a half with American sanitation. He has always arrived on time and done the job with professionalism!
The company and team deserve as much praise as possible. Hope to keep working with such a friendly and professional team for as long as possible!
Response from the owner · 3 months ago
Thank you so much for your kind words! We're thrilled to hear that David and the team have consistently provided dependable, professional service. We'll be sure to share your feedback with him and the rest of our team. We truly appreciate your trust and look forward to serving you for many years to come!
Jessika Yerves7 reviewsiTotal number of Google reviews Jessika has written across all businesses on Google Maps, not just this one.
Natalia saves the day for us all the time. They are quick and always on time. We never have to babysit services or call when we are skipped. If you rent Portable Toilets, you know what I mean. They are great. I would like them to expand to the East Coast and So Cal so they can cover all my territory. :)
Response from the owner · 3 months ago
Thank you so much for the wonderful review! We're thrilled to hear Natalia and our team continue to make your job easier. Reliable service is exactly what we strive for every day. And who knows—maybe one day we'll make it to the East Coast and Southern California! We truly appreciate your support. 😊
DanBCG9 reviewsiTotal number of Google reviews DanBCG has written across all businesses on Google Maps, not just this one.
American sanitation has been serving our company for a couple of years now and they are great! Teresa goes above and beyond every time I call. She went out of her way to change the date and location of our service. We had a special event and needed it for the weekend. I highly recommend this company.
Response from the owner · 3 months ago
Thank you for your continued trust and support! We're so glad Teresa was able to help make your special event a success. We'll be sure to share your kind words with her. We truly appreciate your recommendation and look forward to serving you for many years to come!
