Customers frequently cite quick service, friendly staff, and clear pricing for tire rotations, alignments, and oil changes. The shop often meets appointment times and provides helpful communication regarding vehicle needs. However, lower-rated reviews highlight issues with long wait times, unreturned parts, and scheduling errors. Some customers also noted facility inconveniences like limited parking and out-of-service restrooms.
Google rating: 4.8 out of 5 from 808 reviews (91% five-star).
Reviews on this page: 808 Google reviews (584 with written comments, 11 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 31, 2026.
Service: Auto Repair Shop serving Santa Maria, California.
Data from Google, last updated November 2, 2026.
Star ratings
808 Google reviews we collected
4.8of 5
5 stars73291%
4 stars425%
3 stars111%
2 stars61%
1 star172%
Praise vs complaints
Phrases our text analysis found in 584 written reviews
98%praise
Praise88198%
Complaints192%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25128%
Speed & response18521%
Quality & results15217%
Price & value13315%
Would recommend10412%
Honesty & trust475%
Communication283%
What customers talk about
We read 584 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staffs are kind and the service is done pretty quick.”
“His crew did a great job changing my breaks quickly.”
“Tried to argue it, I contacted their corporate office for resolution and they never got back to me.”
“Excellent service, fair cost, and customer service.”
“…r and 30 mins to mount my current tires on my new wheels which isn't awful but not really great either considering the following: They lost 3 of the 4…”
“They were very detail in showing me the parts that needed to be replaced and was really reasonable in price.”
“Been going here for 3 years now they always do a great job and do not overcharge us.”
“I would highly recommend Brandon and his crew to anyone in search of a great tire & service shop.”
“I would avoid this place.”
“From the tech working on my vehicle to the Manager, Brandon, everyone was cheerful, polite, professional and genuinely interested in helping take care of me.”
“Guy working on it walked me through what he was doing.”
People customers mention
Brandon62 reviews
Smith13 reviews
Eddie6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I have been a customer of Big Brand Tire since they first came to Santa Maria. I have had very good service. Thanks
Response from the owner · 2 years ago
Hi Papa, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience a great one. We look forward to seeing you again the next time you are in need of trusted automotive service or tires!
J
Josh Ascencio16 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Friendly service and very helpful. They were able to help me with my issues and gave me a clear understanding of everything.
Services: Auto brake repair, Auto tire replacement, Vehicle safety inspection, Auto maintenance, Auto brake replacement
Response from the owner · 6 days ago
Thanks, Josh! We're glad you found our service friendly and helpful, and appreciated the clear explanations. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Santa Maria location, or schedule your next appointment online at
americantiredepot.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
S
Shannon Seifert1 reviewiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Very efficient and kind staff . Grateful to have the leaning tire patched.
Response from the owner · a week ago
Thanks, Shannon! We're glad our staff could efficiently patch your tire. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Santa Maria location, or schedule your next appointment online at
americantiredepot.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
K
Kent McClish9 reviewsiTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
Super service! 45 minutes just like they said! Free repair and they earned my loyalty. Also got tire condition report.
Response from the owner · 3 weeks ago
Thanks, Kent! We're glad you appreciated our quick service and tire condition report. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Santa Maria location, or schedule your next appointment online at
americantiredepot.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
C
Cynthia Lopez10 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Highly recommend good customer service. Thank u rudy n lfor all ur help. And all the staff.
Response from the owner · 2 years ago
Thanks for the fantastic review, Cynthia! We're thrilled to hear you had a great experience with Brandon and our team. Your recommendation means a lot to us!
H
Hyung Ahn1 reviewiTotal number of Google reviews Hyung has written across all businesses on Google Maps, not just this one.
They are truly number 1 for the tire services. The staffs are kind and the service is done pretty quick. I highly recommend for any tire services.
Response from the owner · a month ago
Thanks, Hyung! We're glad you found our staff kind and our service quick. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Santa Maria location, or schedule your next appointment online at
americantiredepot.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
A
A Clever NameLocal Guide · 35 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Daniel was very helpful answering all my pricing questions. His crew did a great job changing my breaks quickly. I will be coming back for other car maintenance needs.
Response from the owner · a month ago
Thanks! We're glad Daniel and his crew provided helpful service and quick brake changes. We look forward to serving you again for your car maintenance needs!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Santa Maria location, or schedule your next appointment online at
americantiredepot.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
M
Max Limon1 reviewiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Thanks, Max! We're glad you found our service quick, easy, and professional. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Santa Maria location, or schedule your next appointment online at
americantiredepot.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
D
David Martin5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Can in for an oil change. I was met and taken care of within minutes. Price was clear for me to see and Daniel and his crew were professional. Oil change was done in about 40 mins which was super convenient. Thanks guys. Will recommend.
Price assessment: Great price
Services: Tire rotations, Auto maintenance
Response from the owner · a month ago
Thanks, David! We're glad Daniel and the team provided quick and professional service for your oil change. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Santa Maria location, or schedule your next appointment online at
americantiredepot.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
N
Nikki Bennett1 reviewiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Quick and painless. Had a tire needing replacement and an alignment.
Price assessment: Great price
Services: Auto maintenance
Response from the owner · a month ago
Thanks, Nikki! We're glad you found our service quick and painless for your tire replacement and alignment. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Santa Maria location, or schedule your next appointment online at
americantiredepot.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
