Customers report that American Window & Door Company provides punctual, professional installation for windows, storm doors, and security entries. Recurring themes include clear communication regarding schedules and pricing, lack of sales pressure, and thorough cleanup after work is completed. The company receives high praise for responsive customer service and knowledgeable estimates, with no significant criticisms noted in the provided excerpts.
Google rating: 4.9 out of 5 from 44 reviews (93% five-star).
Reviews on this page: 44 Google reviews (36 with written comments, 6 with photos).
Owner responses: the business replied to 30% of reviews.
Most recent review: October 26, 2026.
Service: Door Repair Service serving Memphis, Tennessee.
Data from Google, last updated November 13, 2026.
Star ratings
44 Google reviews we collected
4.9of 5
5 stars4193%
4 stars25%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
100%praise
Praise80100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1721%
Staff & attitude1519%
Price & value1519%
Quality & results1316%
Communication1013%
Speed & response810%
Honesty & trust23%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend American Window and Door Company to anyone looking for quality work and great service.”
“Very nice people I will post pictures to show results”
“Kevin came and gave the estimate, which was very reasonable.”
“I had a great experience with American Window and Door Company from start to finish.”
“Marla was great w communication all the way thru installation, which was last week.”
“He was on time and right away I could tell that he knew what he was talking about, just by the way he measured everything.”
“Marla, was upfront with pricing, color, and lead time(s).”
People customers mention
Marla8 reviews
Kevin6 reviews
Windows4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
AWESOME JOB ON REPLACING MY BACK PORCH DOOR. THE NEW DOOR WORKS SO WELL, THE COLOR MATCH WAS ON POINT. JOB WELL DONE! I LOVE IT!
Response from the owner · 2 weeks ago
Carla, thank you so much for the wonderful review! We love hearing how happy you are with your new back porch door! Getting the perfect color match and making sure your new door looks beautiful and operates smoothly are exactly what we strive for. We're thrilled that everything turned out just the way you wanted! Thank you for trusting American Window & Door with your home. We truly appreciate your business and your kind words!
M Rose7 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
This company has been great!! From the initial phone call with Marla just to see about getting a quote for windows and all the way to installation day. We put off getting windows for quite a long time! Kevin [ the owner] came out and gave us a quote for our many windows. He was on time and right away I could tell that he knew what he was talking about, just by the way he measured everything. There was absolutely no high pressure sales tactics involved and no going out to the car to "make a phone call" to lower the price if we sign today and today only, there was none of that! In fact, He measured everything and said he would send a quote over later by e-mail, which he did. No pressure whatsoever to sign anything. I had many questions and after having many conversations with Marla, we decided to get new windows from this company! Marla was great w communication all the way thru installation, which was last week. Speaking of installation, the team of 3 led by Mike along with Chris and Richard were absolutely Fantastic!! They arrived early both days and worked very hard in the seering heat as the heat index last week was over 100, the hottest 2 days of the year now until this week. Literally the next morning/day we could tell the difference that the windows made. We would always hear noise outside from birds, cars etc with our old windows. Once we got the new windows it's as if the birds and cars disappeared or the new windows make that much of a difference! Plus, we can actually open up our windows now. IF you are even considering getting new windows then do yourself a favor and give this company a call and then you can see and decide for yourself!
Response from the owner · 3 months ago
WOW. Thank you so much for this wonderful review. We appreciate it so much but more than that we appreciate you trusting us with your home. We take that trust super seriously! We are so happy you are enjoying your new home window replacement. Please do not hesitate to reach out if there is anything at all we can do for you. Thank you again!
Anita RobinsonLocal Guide · 25 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
American Windows & Doors replaced all my windows in my house and a storm door. Kevin came and gave the estimate, which was very reasonable. Marla was great in communicating the schedule, she is very pleasant to deal with. Mike and Chris did the heavy lifting. They really do have a hard job, but they did it with a smile on their faces. They cleaned up the mess and left me with beautiful windows. From start to finish it was such a positive experience. I love my windows.
Response from the owner · 5 months ago
Hello Anita we are THRILLED you love your new home windows. Thank you so much for these very kind words. Please do not hesitate to reach out if there is anything at all we can do for you. Thank you again!
K WILDLocal Guide · 163 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
The customer follow up your company provides is amazing. That is so refreshing! We have enjoyed our back screened area so much. You did an amazing job. We can't thank you enough. We would recommend you to anyone!
Response from the owner · 7 months ago
Thank you so much Shan for this wonderful review and for your business! We appreciate you so much. Please do not hesitate to reach out if there is anything we can do for you.
Hussein Elroz11 reviewsiTotal number of Google reviews Hussein has written across all businesses on Google Maps, not just this one.
I had a great experience with American Window and Door Company from start to finish. Kevin was professional and helpful, Carla was excellent with communication and scheduling, and the installer did a fantastic job. The entire process was smooth and stress-free. The windows look great, the quality is excellent, and the price was very fair. I highly recommend American Window and Door Company to anyone looking for quality work and great service.
Response from the owner · 9 months ago
Hussein thank you so very much for this great review and for being our customer! Please call us if there is absolutely anything we can do for you.
Jonathon PLocal Guide · 59 reviewsiTotal number of Google reviews Jonathon has written across all businesses on Google Maps, not just this one.
Just had a full house window replacement and one storm door. I received estimates from 5 companies and chose American Window with no regrets. The whole process was very easy. Kevin provided multiple estimates and options and I was able to get a better window for a better price than other companies gave me for less quality windows. The installation was extremely professional. Everything was cleaned up. The outside framing installed on the windows was not something I was expecting and it made the windows look beautiful. Kudos to the Storm door installer as well because he helped fix another door I had that had a gap due to the house settling, which he didn’t need to do. Highly recommend this company for your windows. Best price, service, and workmanship.
Response from the owner · a year ago
Jonathan we were so happy to help. We appreciate you choosing us and for letting us help to make your home better. We hope you enjoy your new home window repalcement and if you need anything at all please do not hesitate to ask! Thank you so much for this wonderful review!
Barbara CorbittLocal Guide · 14 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
I love my new security door. It was a great experience working with American Window and Door. They were very professional and punctual. There was no sales pressure. I would definitely recommend them.
Response from the owner · a year ago
Hi Barbara! We are so happy you love the door! Thank you so much for the great review and call anytime you need us. We appreciate you!
Sharon4 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
We just had a new front door installed. They were prompt, helpful and patient with my numerous questions. I love my door and the installation was perfect! Could not ask for better service from the beginning to the end of the process.
Response from the owner · a year ago
Sharon thank you so much for the wonderful review AND for entrusting your home to us! We know it's a big deal and we take it very seriously! Please call us if you need us!
Leighan Griffin5 reviewsiTotal number of Google reviews Leighan has written across all businesses on Google Maps, not just this one.
I just had new windows installed & I love them. Mr Kevin gave me the details on all the different varieties & explained what we could write off on taxes. I went with the triple pane & can't believe the huge difference they make with keeping the house cool during these hot summer days. Mike & Jeff, the installation guys, were fantastic & cleaned up everything. They vacuumed my window sills, all around the windows, cleaned the windows after installation and hung my blinds back up. I was very impressed with the work & would recommend them to anyone looking for windows. They deserve more than 5 stars!
Response from the owner · a year ago
Leighan thank you so so much for this very kind review. We are so happy to be able to make your home more comfortable and enjoyable. Please do not hesitate to contact us if there is anything else we can do for you!
