Google reviewers rate American Window Manufacturing 4.9 out of 5 based on 59 reviews, with the owner responding to 53 percent of them. Customers frequently highlight accurate orders, fast turnaround times, and responsive customer service for residential and commercial projects. A recurring criticism from low-star reviews involves difficulties obtaining correct initial quotes and fluctuating pricing during the negotiation process.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
American window is one of my best vendors. Orders are always correct and on time. Customer service is outstanding. Christina is our sales rep that is always available to help and flexible with deliveries. Always happy with the service. She needs a huge raise.
I have ordered hundreds of windows from AWM and they always deliver a great product, on time and with great customer service. In the rare event there is an issue with one of the windows they do what it takes to make it right. The owner and staff are great people to work with and they stand behind their product. They truly are a level above their competitors - Give them a call!
Don’t waste your time. I’m a builder and it took more than 2 weeks of back and forth to get a correct quote. Every quote I received was wrong and had incorrect information. Not only that, but after first getting a quote with a good price, the quote kept getting increased over and over again, the price would keep going up. I was able to in the end negotiate a good price in the end but after Caleb, who started out as nice at the beginning, assured he would be able to help with lead time came back and forcefully let me know that I was out of luck and that it would take weeks to get the windows. That was all after I had to work hard over an entire extra unnecessary week of asking for calls back and for quotes to be corrected. He was acting like a tough guy in front of his staff to tell me no even when I explained to him I was on a tight timeline and it was his company that failed to get back to me with correct information and wasted my time. Caleb is a young man who does not know how to manage client relationships or his staff. Not only that, after I finally got the correct quote after having to go to the office and have it corrected after numerous mistakes, they added extra terms to their invoice as well as processing and credit card charges, all after negotiating the deal. If you don’t want my business, I don’t need to beg, I can take my good money elsewhere. I ended up going with another window manufacturer that got back to me in a normal amount of time and all at a lower price than these people. Avoid - these people have no clue what they are doing Edit: literally after this review was posted, they emailed me after a week asking for payment for an order that I already cancelled. Then the lady insisted that she had been calling me. When I asked her what number she called, she listed a 979 number I’ve never heard of. After I asked her why she couldn’t get anything correct, the lady in scouting told the owner that I had cussed at her and told her the F word. Babu George the manager called me and tried to intimidate me and was still asking if I wanted the windows lol. I let him know that I would never under any circumstances do sny business with them. This company is incredibly disorganized, they have no clue what they are doing, the staff and Caleb are acting aimlessly. Thank god I did not get windows here.
Great experience from start to finish. I ordered windows for a home renovation project and was very pleased with the overall service. Customer service was excellent, the turnaround time was fast, and the windows were great quality. Everything went smoothly. I would definitely recommend this company to anyone looking for quality windows and reliable service.
⭐⭐⭐⭐⭐ We had an outstanding experience from start to finish. The team arrived on time, was professional, and paid close attention to every detail during the installation. Our new windows look amazing, and you can immediately tell they’re high quality. They made sure everything was clean before leaving and took the time to answer all of our questions. The entire process was smooth, and the final result exceeded our expectations. We highly recommend this company to anyone looking for beautiful windows and exceptional customer service!
The team has been great to work with. Gustavo has answered every question promptly has been a pleasure to work with. The delivery was on time and eveything went smoothly. Thank you to Gustavo and the whole team!
Great quality of windows and awesome customer service from American Window. I highly recommend them if you’re looking for windows. Thank you from our team E&E Roofing & Exteriors LLC.
Man these windows are absolutely phenomenal, Caleb took the measurements from me and ran a mile with them, I had an order of 46 windows…. Every single window has fit extremely precisely. I can not recommend a better window company! You will not find a better deal and or company on double Pain, argon filled windows! These folks are the best in business from my experience.. I have been doing home remodels for 10+ years!
One of our preferred vendors when it comes to windows in the city! Awesome customer service, great pricing and turn around time. Would definitely recommend to anyone looking for windows in the Houston area
Great service! The staff was extremely helpful and answered all of our questions. Thelma made the entire transaction smooth, Cristina’s positive attitude made the experience enjoyable, Liz kept us laughing the whole time, and Caleb’s professionalism closed the deal. I’ve had horrible experiences with other window companies, but I will definitely continue doing business at this location.