Customers report that AmeriFence Corporation of Madison generally delivers professional fence installations with reasonable pricing and high-quality results. Positive feedback highlights the crew's punctuality, courtesy, and effective communication during the installation process. However, recurring criticisms in lower-rated reviews cite inconsistent post-installation communication, missed appointments, and significant delays caused by missing parts or unresolved repair requests.
Google rating: 4.8 out of 5 from 204 reviews (88% five-star).
Reviews on this page: 204 Google reviews (175 with written comments, 26 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: September 26, 2026.
Service: Fence Repair Service serving Madison, Wisconsin.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
204 reviews on Google
5★179
4★15
3★5
2★1
1★4
Reviews from Google, shown as published (original wording, unedited).
KO
Kayla O'NeillLocal Guide · 15 reviews
★★★★★
Really bad customer service. They didn't show up for their scheduled appointment. When I called them they claimed I actually had an appointment with American Fence (which I did not) then they hung up on me. I tried calling back and they sent me to a chat bot.
Response from the owner · a month ago
We apologize that our call got disconnected. We had no record of an appointment being set, and we’re looking into what may have caused the miscommunication. We have reached back out to see if we can connect and provide an initial estimate. We understand you declined to schedule an appointment at this time, but we’re happy to provide an estimate if you’re still interested.
Original sales help was great , the fence install went very good, looks great. The only thing that wasn’t great was after I committed to doing the job my sales contact passed me off for questions on install dates ect.
Services: Ornamental iron fence design & installation
Response from the owner · 2 months ago
Thank you so much for your business and feedback, Gary ! If any of your friends or family need help, please let them know about us!
The biggest issue with our experience was the lack of communication. The project took much longer than expected to complete. After the initial installation, some parts were missing, which caused additional delays before the fence could be finished. After waiting 2 months with the parts being missed we waited an additional month.
Throughout the process, communication was inconsistent. Most updates only came after I reached out, and our salesperson stopped responding to a couple of my emails altogether. Fortunately, the foreman stepped in and did keep us informed for the remainder of the project. His communication made a significant difference and helped us stay updated until everything was finally completed.
In total, it took about five months to complete what was a relatively small fencing project. That timeline felt excessive and could have been greatly improved with better communication and project management.
Price assessment: Reasonable price
Services: Vinyl fence installation
Response from the owner · 3 months ago
Dear M, we love what we do, and we want you to love it, too. We want to hear about what went wrong so we can take care of you like we should have. Please reach us at (608) 509-5857 so we can make things right.
American fence company was absolutely amazing!!! They were easy to communicate with and got things done quickly! We are so happy with our beautiful new fence that’s gives us privacy and security! We have been given many compliments on how beautiful it is by all of our neighbors!
Wonderful experience! There was a minor issue with the pretty side facing in with our fence gate, likely in part due to a confusing job with different fence parts facing in and out. However, they quickly fixed it after the job was done. Highly recommend, great work and customer service!
Response from the owner · 3 months ago
Hi, Jessica. We are thrilled to learn that you had a positive experience with us!
Multiple errors that turned into calls to the office. Never talked to anyone who actually worked at our home. Didn’t do what we were quoted by taking out old posts from fence and lied just saying they did. We found them in the ground but they refused to address the situation said they didn’t have to. Horrible communication and customer service. Wouldn’t recommend to anyone.
Response from the owner · 4 months ago
We're sorry to hear your experience didn't meet your expectations. After reviewing your project, we found that the fence posts were removed as agreed, while the existing concrete footings (columns) were left in the ground. Removal of those concrete footings was not included in the original scope of work, and it is standard industry practice to cut posts at ground level when complete footing removal is not part of the project.
If you would prefer to have the concrete footings removed, we'd be happy to discuss that option with you.
Regarding your comments about communicating with our crews, we're not entirely sure what you are referring to. Our installation crews are always available to answer questions while they are working on-site, but project communication is typically handled through our Project Manager and Superintendent to ensure information is accurate and consistent.
Communication is extremely important to us, and we've built multiple checkpoints into our process to keep customers informed throughout their project. We sincerely apologize if you felt we fell short in that area. We'll be reviewing your experience internally to identify any opportunities to improve our communication process.
We appreciate your business and the feedback you've provided.
