Home health care service · Brownsville, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%90+27.7Experts Score= 93Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 54 babysitting servicesiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★111 Google reviews · 23 photos
99%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Amor Eterno Provider Services five stars based on 111 reviews, with the owner responding to 95% of them. Clients describe the agency as professional, noting that caregivers are punctual, kind, and attentive to specific needs. Communication is frequently highlighted as clear and supportive, including assistance with state guidelines and benefits. The team is noted for treating clients like family, maintaining consistent coverage without gaps, and organizing community events. No recurring criticisms or low-star patterns are evident in the provided excerpts.
Google rating: 5.0 out of 5 from 111 reviews (99% five-star).
Reviews on this page: 111 Google reviews (89 with written comments, 4 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 3, 2026.
Service: Babysitting Service serving Brownsville, Texas.
Data from Google, last updated November 8, 2026.
Score profile vs other babysitting services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyBabysitting Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Amor Eterno Provider Services: 95/100 on this factor. Category median: 82.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Amor Eterno Provider Services: 90/100 on this factor. Category median: 70.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Amor Eterno Provider Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
111 Google reviews we collected
5.0of 5
5 stars11099%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 89 written reviews
99%praise
Praise11899%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4739%
Would recommend2824%
Quality & results1613%
Communication119%
Speed & response108%
Honesty & trust76%
What customers talk about
We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love how Mrs Jaqueline Hurtado ,Explains everything ❤️ She's a really helpful person im very thankful”
“Highly recommend if anyone is looking for provider services.”
“Great service,workers are truly dedicated on their work, especially caring.”
“They have been supportive since the beginning and always make communication easy.”
“They're consistently prompt, kind, and truly helpful.”
“Everyone has always treated me with respect, compassion, and genuine care, making me feel valued, comfortable, and supported every step of the way.”
People customers mention
Blanca12 reviews
Jacqueline3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJudit2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Love how Mrs Jaqueline Hurtado ,Explains everything ❤️ She's a really helpful person im very thankful
Mmonica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service,workers are truly dedicated on their work, especially caring. Treat you just like family. Highly recommend if anyone is looking for provider services.
JJason12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My family cannot say enough about the service that we received for our parents through Amor Eterno. Not only were the providers selected in a professional and client focused manner, but the ability to provide feedback and have changes made to fit the personalities and needs of our parents was exceptional. The care…
AAGTZ4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend Amor Eterno! They have been supportive since the beginning and always make communication easy. They're consistently prompt, kind, and truly helpful. I also want to highlight how great it's been working with their liaison, Jacqueline. She is attentive, friendly, and makes the whole process even…
MMichael7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Amor Eterno provided exemplary care for my mother when she transferred home from a skilled nursing facility. Blanca was phenomenal as an administrator - clear communication, compassionate, created a great plan in a timely manner and visited my mother’s house on multiple occasions. Diana, Erica, Juanita and Maria…
Sspin4diana13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great atmosphere all around. JJ is exceptional & very helpful. The entire staff is as well. Best health provider service in town. My son is excellent hands 🙌
Love how Mrs Jaqueline Hurtado ,Explains everything ❤️ She's a really helpful person im very thankful
Response from the owner · a month ago
Thank you so much for your kind words! ❤️ We’re so happy to hear that Mrs. Jacqueline Hurtado took the time to explain everything clearly and was so helpful. We’ll be sure to share your wonderful feedback with her—it will mean so much to her. Thank you for trusting us, and we’re grateful for the opportunity to serve you!
M
monica miranda1 reviewiTotal number of Google reviews monica has written across all businesses on Google Maps, not just this one.
Great service,workers are truly dedicated on their work, especially caring. Treat you just like family. Highly recommend if anyone is looking for provider services.
Response from the owner · a month ago
Thank you so much for your kind words and recommendation! ❤️ We’re truly grateful for your support. Our team is passionate about providing compassionate, dedicated care, and it means so much to know you felt treated like family. Thank you for trusting us—we’re honored to be a part of your journey!
J
Jason Wolfe12 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
My family cannot say enough about the service that we received for our parents through Amor Eterno. Not only were the providers selected in a professional and client focused manner, but the ability to provide feedback and have changes made to fit the personalities and needs of our parents was exceptional. The care givers themselves have been extremely professional and caring. They know when to be present as well as when the family needs alone time. They truly have been a blessing in our home and have taken the time to get to know and actually care about our parents. Amor Eternal is highly recommended by our family.
Response from the owner · a month ago
Thank you Jason, for your kind words and for taking the time to share your family’s experiences with Amor Eterno Provider Services. It is truly an honor to be entrusted with the care of your parents. We strive to develop a personalized plan of care for every client and to serve each individual with the same dignity, respect, compassion and love we would want for our own family members. We are incredibly blessed to have a dedicated administer team and compassionate caregivers. Genuinely care about the families we serve. Your feedback means so much to us. Thank you for trusting Amor Eterno to be your part of your families care journey.
- Blanca Perez & the Amor Eterno Provider Services team
A
AGTZ4 reviewsiTotal number of Google reviews AGTZ has written across all businesses on Google Maps, not just this one.
I highly recommend Amor Eterno! They have been supportive since the beginning and always make communication easy. They're consistently prompt, kind, and truly helpful. I also want to highlight how great it's been working with their liaison, Jacqueline. She is attentive, friendly, and makes the whole process even smoother. It's a pleasure having her support along the way.
Response from the owner · a month ago
Thank you so much for your wonderful review and for highly recommending Amor Eterno! ❤️ We truly appreciate your kind words and are so grateful to know that our team has been supportive, prompt, and helpful throughout the process.
We especially appreciate you taking the time to recognize Jacqueline, our liaison. She is a valued part of our team, and we’re so happy to hear that her attentiveness, friendliness, and dedication have helped make your experience smoother. We’ll be sure to share your kind words with her!
Thank you for trusting Amor Eterno. It’s truly a pleasure to be here for you every step of the way! 💙
M
Michael Smith7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Amor Eterno provided exemplary care for my mother when she transferred home from a skilled nursing facility. Blanca was phenomenal as an administrator - clear communication, compassionate, created a great plan in a timely manner and visited my mother’s house on multiple occasions. Diana, Erica, Juanita and Maria were blessings from above. These ladies were professional, kind, caring and made sure my mother was comfortable, and that all of her needs were met. I give Amor Eterno my highest recommendation for anyone needing at home loving assistance.
Response from the owner · a month ago
Thank you so much for sharing such a beautiful and heartfelt review. ❤️ It was truly an honor for all of us at Amor Eterno to care for your mother and support your family during her transition home.
Your kind words about Blanca, Diana, Erica, Juanita, and Maria mean more than you know. We are incredibly proud of each of them and the compassion, dedication, professionalism, and love they bring to their work every day. We will make sure they see your message—knowing that their care brought comfort to your mother and peace of mind to your family is one of the greatest rewards they could receive. They truly are a blessing to our Amor Eterno family. 🙏❤️
Thank you for trusting our team with your mother’s care and for recognizing the heart they put into what they do. We are grateful beyond words for your highest recommendation and for allowing us to be part of your family’s journey. ❤️
S
spin4diana13 reviewsiTotal number of Google reviews spin4diana has written across all businesses on Google Maps, not just this one.
Great atmosphere all around. JJ is exceptional & very helpful. The entire staff is as well. Best health provider service in town. My son is excellent hands 🙌
Response from the owner · a month ago
Thank you so much for your wonderful review! We’re truly grateful for your kind words about JJ and our entire team. Knowing that your son is in great hands means so much to us. We’re committed to providing compassionate, dependable, and personalized care to every family we serve. Thank you for trusting us with your son’s care and for your support! 🙌❤️
J
Josh Villarreal1 reviewiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Very professional and polite agency, very helpful and caring with a spectacular staff both in office and in home care. Quick response times and put the patients and employees first. I would definitely recommend them for all your family needs.
Response from the owner · Edited a month ago
Thank you so much Josh for taking the time to leave this review! We are so grateful you chose Amor Eterno Provider Sercixes as your employer. Remember at Amor Eterno your home is our heart
I
Imer Vazquez4 reviewsiTotal number of Google reviews Imer has written across all businesses on Google Maps, not just this one.
Thank you, Amor Eterno, for organizing the “Coffee with Dad” event. I took my father-in-law, and we had a great time enjoying coffee and conversation together. It was wonderful connecting with the owner and other employees. These activities create special memories and are greatly appreciated.
Response from the owner · 4 months ago
Thank you so much for joining us for our “Coffee with Dad” event and for bringing your father-in-law—he was truly part of what made it so special. We’re grateful to hear you enjoyed the coffee, conversation, and the chance to connect with our owner and team. Creating meaningful moments and lasting memories for the families we serve is exactly why we host events like this. We appreciate you taking the time to share your experience, and we hope to see you at our next gathering.
B
Brenda Mesa6 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
