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Ancenta Cleaning Services

Janitorial service · Frontenac, MO · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%90+13.7Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 33 commercial cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 66%
5.0 ★★★★★ 63 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Aug 2026latest review

Ancenta Cleaning Services at a glance

Google reviewers rate Ancenta Cleaning Services five out of five stars based on sixty-three reviews, with the owner responding to all feedback. Customers describe the company as professional, reliable, and thorough, noting that staff arrive on time, follow specific instructions, and attend to details like baseboards and high-touch areas. Recurring themes include friendly communication, responsive scheduling, and affordable pricing for commercial and residential deep cleans. No common criticisms appear in the provided excerpts, as the low-star reviews contain only positive remarks about teamwork.

  • Google rating: 5.0 out of 5 from 63 reviews (98% five-star).
  • Reviews on this page: 63 Google reviews (53 with written comments, 2 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: August 6, 2026.
  • Service: Commercial Cleaning Service serving Frontenac, Missouri.

Data from Google, last updated October 26, 2026.

Score profile vs other commercial cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

Satisfaction96Reliability97Craft & service99Value90Momentum100Replies to reviews–Satisfaction: 96 (median 93)Reliability: 97 (median 93)Craft & service: 99 (median 99)Value: 90 (median 96)Momentum: 100 (median 100)
Ancenta Cleaning ServicesCommercial Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ancenta Cleaning Services: 96/100 on this factor. Category median: 93.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ancenta Cleaning Services: 97/100 on this factor. Category median: 93.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ancenta Cleaning Services: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ancenta Cleaning Services: 90/100 on this factor. Category median: 96.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ancenta Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
–

Bar = this company · dark tick = category median.

Star ratings

63 Google reviews we collected

  • 5 stars6298%
  • 4 stars00%
  • 3 stars12%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 53 written reviews

  • Praise10099%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2929%
  • Staff & attitude2727%
  • Speed & response1717%
  • Would recommend1515%
  • Honesty & trust77%
  • Price & value44%
  • Communication22%

What customers talk about

We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The team is extremely thorough, punctual and respectful of our staff and workspace.”
  • “Extremely extremely kind and cleans the salon perfectly every week”
  • “From the moment I reached out for a quote to the completion of the service, the team was prompt, courteous, and efficient.”
  • “I highly recommend them if you want a spotless work environment, reliable service and competitive pricing.”
  • “Very good reliable cleaning company service provider”
  • “Pricing was transparent and fair, especially considering the level of service provided.”
  • “Communication was smooth, and scheduling was flexible, which made the whole process stress-free.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Tonia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our office has never looked better! We hired Ancenta Cleaning Services for a deep clean and have now moved them to a regular schedule. The team is extremely thorough, punctual and respectful of our staff and workspace. They pay attention to the little things that other companies may miss, like the baseboards and…

Mitchel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great crew of professionals who really take their time doing their job and are thorough - would recommend!

Michael14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ancenta is doing a great job for our small business. We are very happy that we booked them as our cleaning service.

Kristen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very good cleaning company, nice people to work with. Great experience and excellent work !

Customer photo from Kristen's reviewCustomer photo from Kristen's review
Kaylee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great customer service and thorough cleaning skills, Attention to detail and very friendly!

Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have used Ancenta for several years to clean our commercial properties and they have consistently been professional, reliable, and attentive to detail.

Photos

Customer reviews

5.0 ★★★★★ 63 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Lamont Watson6 reviewsTotal number of Google reviews Lamont has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great team of professionals. Easy work

Response from the owner · 2 months ago

Lamont, thank you for your kind review. We do put a lot of planning into our projects to make it feel easy for our team. We also make it look easy since we have been doing this for a while. Again, totally appreciated.

Mann DollaPCH1 reviewTotal number of Google reviews Mann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good reliable cleaning company service provider

Response from the owner · 2 months ago

Mann, thank you for your kind review.

Darion Ward2 reviewsTotal number of Google reviews Darion has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is a great company and will clean beyond what’s required Top of the line 😎

Response from the owner · 2 months ago

Darion, working with you at UMSL was a great experience. Thank you for your contribution to the project.

Tonia Wilson2 reviewsTotal number of Google reviews Tonia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our office has never looked better! We hired Ancenta Cleaning Services for a deep clean and have now moved them to a regular schedule. The team is extremely thorough, punctual and respectful of our staff and workspace. They pay attention to the little things that other companies may miss, like the baseboards and properly sanitizing high touch areas. I highly recommend them if you want a spotless work environment, reliable service and competitive pricing.

Response from the owner · 3 months ago

Tonia, thank you so much for your wonderful review. We're happy to hear that you're happy with the results and that your office has never looked better. Again, thank you so much and it’s a pleasure to be of service to you.

scott h3 reviewsTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always friendly and professional

Response from the owner · 4 months ago

Thanks Scott, much appreciated. You are always friendly to the team as well.

Allison Peer2 reviewsTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Extremely extremely kind and cleans the salon perfectly every week

Response from the owner · 6 months ago

Allison, thank you so much for noticing the service we deliver to your already amazing facility. We appreciate the opportunity to help make it look and stay its best for your clients. Thank you so much for the kind review.

Trinity Mansker1 reviewTotal number of Google reviews Trinity has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Does an amazing job at our salon!!

Response from the owner · 6 months ago

Trinity thank you so much for acknowledging our work at The Boulevard Hair Salon. We truly are grateful to be of service to you all.

Mitchel Gunsten3 reviewsTotal number of Google reviews Mitchel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great crew of professionals who really take their time doing their job and are thorough - would recommend!

Response from the owner · 6 months ago

Thank you so much Mitchel for your kind words. You are always nice to our team. We are delighted to know you appreciate care our team puts into every clean. Thanks again.

Michael Carroll14 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ancenta is doing a great job for our small business. We are very happy that we booked them as our cleaning service.

Response from the owner · 6 months ago

Hi Mike, Thank you so much for your kind words. We’re grateful for the opportunity to support your business and are glad to hear you’ve been happy with our service. It means a lot to us to be a trusted partner in keeping your office space and storefront clean and professional. We look forward to continuing to serve you.

Kristen Smith2 reviewsTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good cleaning company, nice people to work with. Great experience and excellent work !

Response from the owner · 8 months ago

Kristen, thank you so much for your kind words. It is such a delight working with you. Really appreciated.

Ancenta Cleaning Services on Google Maps →

Business details