Google reviewers rate Anchor Wellness Center five stars based on 264 reviews, with the owner responding to 95% of feedback. Customers frequently cite knowledgeable staff, personalized physical therapy plans, and effective treatments for conditions like plantar fasciitis, TMJ, and post-surgical recovery. Services include shockwave therapy, dry needling, and Pilates, often resulting in improved mobility and pain management. However, low-star reviews highlight dissatisfaction with the strict 24-hour cancellation policy and billing practices, noting that patients were charged full session fees despite attempting to reschedule or cancel appointments.
Google rating: 5.0 out of 5 from 264 reviews (99% five-star).
Reviews on this page: 264 Google reviews (230 with written comments).
Owner responses: the business replied to 95% of reviews.
Reviews from Google, shown as published (original wording, unedited).
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Chantelle Cunningham4 reviews
★★★★★
Larisa was amazing. She is extremely knowledgeable and helped progress me through my injury recovery with guidance. She provided a home program that was really tailored to my limitations. I'm back to doing all the things I enjoy and am stronger than I was pre-injury!
Response from the owner · 5 days ago
Thank you for sharing your experience! We’re so glad Larisa provided such knowledgeable, personalized care throughout your recovery. At Anchor Wellness Center in Cincinnati, OH, we believe in helping individuals build strength, improve movement, and get back to doing the things they love. It’s wonderful to hear you’re feeling stronger than ever and have returned to the activities you enjoy. Thank you for trusting our team with your care!
Thank you so much for your kind words! We’re thrilled to hear that you found our team at WAVE and Anchor Wellness Center knowledgeable and professional. Our goal is to provide personalized, high-quality physical therapy and wellness care to help each patient feel their best and reach their goals. We truly appreciate your trust and support!
I was experiencing a lot of pain with planter fasciitis and saw Dr. Marcin Jez at Anchor Wellness for treatment. He was extremely knowledgeable and compassionate, treating me with soft wave therapy, massage and PT. My pain is now manageable and I am so thankful for the care I received by Dr. Jez.
Response from the owner · 3 weeks ago
Thank you so much, Jenny! We’re so glad to hear that Dr. Marcin Jez was able to help make your plantar fasciitis pain more manageable. At Anchor Wellness, we take a root-cause approach to treating foot pain and plantar fasciitis, using personalized physical therapy, SoftWave therapy, massage, and other hands-on treatments based on each patient’s needs. We truly appreciate you trusting us with your care and sharing your experience. We’ll be sure to pass along your kind words to Dr. Jez!
Dr. Poirier at Anchor Wellness Center is an exceptional physical therapist. She is extremely knowledgeable, approachable and professional. I felt comfortable and cared for in all my sessions, and we accomplished our goals for my health. I highly recommend Emily, especially for pelvic floor care.
Response from the owner · 3 weeks ago
Thank you so much for your thoughtful review! We’re so glad to hear that Dr. Emily Poirier made you feel comfortable, supported, and cared for throughout your physical therapy sessions. Our team is passionate about providing personalized pelvic floor physical therapy and helping patients better understand and address their pelvic health needs. We’re thrilled that you were able to accomplish your health goals with Emily and truly appreciate you trusting Anchor Wellness Center with your care!
Beware — spent $2,400 out-of-pocket for zero results
I tried to cancel an appointment with 17 hours' notice, but their cutoff is 24 hours, and they were completely inflexible about it. I understand rules are rules, but after spending almost $2,400 with them, I couldn't get a single exception.
Are the PTs qualified? Absolutely. Was this experience worth it? Absolutely not. I was told that within a few sessions, we'd know if the therapy was making a difference. It didn't — but by then I was already locked into a session package I'd bought at a 20% discount. Once you buy or use one session from that pack, you're stuck with the rest.
On top of that, you pay out-of-pocket for the treatment and the therapy separately — roughly $250 a session — for something you already know isn't helping.
This has been the worst healthcare decision I've made. I would not recommend Anchor Wellness.
Response from the owner · a month ago
Thank you for sharing your experience. We're sorry to hear you're not where you'd hoped to be with your symptoms.
Our team works to accommodate scheduling needs whenever possible, and our cancellation policy exists because consistency in care is critical to outcomes, for the patient and for others waiting for appointment availability. We do enforce this policy consistently, even when we've extended flexibility beforehand.
Many of the clients we see at Anchor struggle with chronic and persistent pain and with that meaningful, lasting change in symptoms typically depends as much on what happens between visits, exercise, lifestyle, and behavior changes, as it does on in-clinic treatment. We're transparent about this with every patient from the start of care.
We take all feedback seriously and welcome the chance to discuss this further directly.
Larissa has been a huge part of my recovery after major back surgery. Her knowledge and skill with shockwave therapy and clinical Pilates are outstanding. I trust her completely with my care and continue to see improvement after every session with her. ❤️🩹
Response from the owner · a month ago
Thank you so much for sharing your experience! We’re honored to be part of your recovery journey after back surgery. It’s wonderful to hear that Larissa’s expertise in shockwave therapy, clinical Pilates, and personalized physical therapy has supported your progress. At WAVE Physical Therapy & Pilates in Cincinnati, we’re passionate about helping patients move with confidence, build strength, and continue making progress through individualized care. We’re so grateful for your trust in Larissa and the WAVE team!
Thank you so much! We’re so glad to hear you’ve had a great experience with Marcin and Molly! We truly appreciate your kind words and are grateful you chose WAVE Physical Therapy & Pilates for your care!
After my second bout of frozen shoulder, I went back to Anchor for help. Jackie and Sarah K. worked together to find the perfect solution for my specific injury. I was suffering not only from physical pain due to my shoulder but also from stress. It was a whole-body treatment that I needed. I had gone through all the motions, including a cortisone injection to help with the therapy (which worked with my first frozen shoulder), and when that did not eliminate any pain, Jackie dug deeper. I cannot say how much I appreciate all of the knowledge and wisdom behind this staff! I am on my way to a whole-body recovery! This team doesn't stop until they find a solution.
Response from the owner · a month ago
Anne thank you for your trust! We’re thrilled to help and that your physical therapy here in Cincinnati has been so useful!
I have been seeing Dr. Emily Poirier for a few weeks for PT and she has been excellent. I have hypermobility and chronic pain so every day can look different making it hard to improve in my fitness goals. Emily takes a thorough assessment of trouble areas, is flexible with looking at several issues and is skilled in dry needling. I am very grateful for her help and am excited to continue to see improvement in my symptoms. The location is also really nice and they provide lots of services.
Response from the owner · a month ago
Patricia we’re so grateful for your trust in addressing your symptoms. Dry needling is such a fantastic tool for chronic pain!
I had a great experience with Dr. Sara Koehl during my postpartum recovery. She was knowledgeable, supportive, and made me feel comfortable every step of the way. Her guidance helped me regain strength and confidence, and I truly appreciate the personalized care I received.
Response from the owner · a month ago
Thanks Hannah! We’re so thrilled to hear you benefitted from your post-partum physical therapy!
