Wellness center · Cincinnati, OH · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%87+24.6Replies to reviews 8%95+7.8Momentum penalty72−2.8Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#120 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 26%
5.0★★★★★264 Google reviews · 24 photos
99%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Anchor Wellness Center five stars based on 264 reviews, with the owner responding to 95% of feedback. Customers frequently cite knowledgeable staff, personalized physical therapy plans, and effective treatments for conditions like plantar fasciitis, TMJ, and post-surgical recovery. Services include shockwave therapy, dry needling, and Pilates, often resulting in improved mobility and pain management. However, low-star reviews highlight dissatisfaction with the strict 24-hour cancellation policy and billing practices, noting that patients were charged full session fees despite attempting to reschedule or cancel appointments.
Google rating: 5.0 out of 5 from 264 reviews (99% five-star).
Reviews on this page: 264 Google reviews (230 with written comments).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Anchor Wellness CenterPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Anchor Wellness Center: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Anchor Wellness Center: 87/100 on this factor. Category median: 96.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Anchor Wellness Center: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Anchor Wellness Center: 95/100 on this factor. Category median: 74.A
95
Bar = this company · dark tick = category median.
Star ratings
264 Google reviews we collected
5.0of 5
5 stars26199%
4 stars00%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
96%praise
Praise27796%
Complaints114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9332%
Would recommend7426%
Quality & results3914%
Communication3713%
Speed & response248%
Honesty & trust166%
Price & value52%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is extremely knowledgeable and helped progress me through my injury recovery with guidance.”
“…pointments, they charge me a full amount of the session for $188 very unprofessional they doesn’t care about the customer They just care about collect…”
“I highly recommend Emily, especially for pelvic floor care.”
“I would not recommend Anchor Wellness.”
“Emily takes a thorough assessment of trouble areas, is flexible with looking at several issues and is skilled in dry needling.”
“This has been the worst healthcare decision I've made.”
“She's an expert with micro needling and explains the benefits of the procedure.”
“I'm only halfway through treatment and had no idea I would make this much improvement this quickly.”
“I trust her completely with my care and continue to see improvement after every session with her.”
“I owe a great deal to him and only wish I would have found him years earlier.”
People customers mention
Sarah25 reviews
Sanders20 reviews
Koehl17 reviews
Pilates16 reviews
Jackie15 reviews
Crawford15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Chantelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Larisa was amazing. She is extremely knowledgeable and helped progress me through my injury recovery with guidance. She provided a home program that was really tailored to my limitations. I'm back to doing all the things I enjoy and am stronger than I was pre-injury!
Jenny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I was experiencing a lot of pain with planter fasciitis and saw Dr. Marcin Jez at Anchor Wellness for treatment. He was extremely knowledgeable and compassionate, treating me with soft wave therapy, massage and PT. My pain is now manageable and I am so thankful for the care I received by Dr. Jez.
BethenyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dr. Poirier at Anchor Wellness Center is an exceptional physical therapist. She is extremely knowledgeable, approachable and professional. I felt comfortable and cared for in all my sessions, and we accomplished our goals for my health. I highly recommend Emily, especially for pelvic floor care.
undoneson4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Beware — spent $2,400 out-of-pocket for zero results
I tried to cancel an appointment with 17 hours' notice, but their cutoff is 24 hours, and they were completely inflexible about it. I understand rules are rules, but after spending almost $2,400 with them, I couldn't get a single exception.
Are the PTs…
Asheley5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Larissa has been a huge part of my recovery after major back surgery. Her knowledge and skill with shockwave therapy and clinical Pilates are outstanding. I trust her completely with my care and continue to see improvement after every session with her. ❤️🩹
AnneLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
After my second bout of frozen shoulder, I went back to Anchor for help. Jackie and Sarah K. worked together to find the perfect solution for my specific injury. I was suffering not only from physical pain due to my shoulder but also from stress. It was a whole-body treatment that I needed. I had gone through…
Larisa was amazing. She is extremely knowledgeable and helped progress me through my injury recovery with guidance. She provided a home program that was really tailored to my limitations. I'm back to doing all the things I enjoy and am stronger than I was pre-injury!
Response from the owner · 5 days ago
Thank you for sharing your experience! We’re so glad Larisa provided such knowledgeable, personalized care throughout your recovery. At Anchor Wellness Center in Cincinnati, OH, we believe in helping individuals build strength, improve movement, and get back to doing the things they love. It’s wonderful to hear you’re feeling stronger than ever and have returned to the activities you enjoy. Thank you for trusting our team with your care!
William Booth5 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words! We’re thrilled to hear that you found our team at WAVE and Anchor Wellness Center knowledgeable and professional. Our goal is to provide personalized, high-quality physical therapy and wellness care to help each patient feel their best and reach their goals. We truly appreciate your trust and support!
Jenny Fowler2 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
I was experiencing a lot of pain with planter fasciitis and saw Dr. Marcin Jez at Anchor Wellness for treatment. He was extremely knowledgeable and compassionate, treating me with soft wave therapy, massage and PT. My pain is now manageable and I am so thankful for the care I received by Dr. Jez.
Response from the owner · 3 weeks ago
Thank you so much, Jenny! We’re so glad to hear that Dr. Marcin Jez was able to help make your plantar fasciitis pain more manageable. At Anchor Wellness, we take a root-cause approach to treating foot pain and plantar fasciitis, using personalized physical therapy, SoftWave therapy, massage, and other hands-on treatments based on each patient’s needs. We truly appreciate you trusting us with your care and sharing your experience. We’ll be sure to pass along your kind words to Dr. Jez!
Betheny HerrLocal Guide · 15 reviewsiTotal number of Google reviews Betheny has written across all businesses on Google Maps, not just this one.
Dr. Poirier at Anchor Wellness Center is an exceptional physical therapist. She is extremely knowledgeable, approachable and professional. I felt comfortable and cared for in all my sessions, and we accomplished our goals for my health. I highly recommend Emily, especially for pelvic floor care.
Response from the owner · 3 weeks ago
Thank you so much for your thoughtful review! We’re so glad to hear that Dr. Emily Poirier made you feel comfortable, supported, and cared for throughout your physical therapy sessions. Our team is passionate about providing personalized pelvic floor physical therapy and helping patients better understand and address their pelvic health needs. We’re thrilled that you were able to accomplish your health goals with Emily and truly appreciate you trusting Anchor Wellness Center with your care!
undoneson4 reviewsiTotal number of Google reviews undoneson has written across all businesses on Google Maps, not just this one.
Beware — spent $2,400 out-of-pocket for zero results
I tried to cancel an appointment with 17 hours' notice, but their cutoff is 24 hours, and they were completely inflexible about it. I understand rules are rules, but after spending almost $2,400 with them, I couldn't get a single exception.
Are the PTs qualified? Absolutely. Was this experience worth it? Absolutely not. I was told that within a few sessions, we'd know if the therapy was making a difference. It didn't — but by then I was already locked into a session package I'd bought at a 20% discount. Once you buy or use one session from that pack, you're stuck with the rest.
On top of that, you pay out-of-pocket for the treatment and the therapy separately — roughly $250 a session — for something you already know isn't helping.
This has been the worst healthcare decision I've made. I would not recommend Anchor Wellness.
Response from the owner · a month ago
Thank you for sharing your experience. We're sorry to hear you're not where you'd hoped to be with your symptoms.
Our team works to accommodate scheduling needs whenever possible, and our cancellation policy exists because consistency in care is critical to outcomes, for the patient and for others waiting for appointment availability. We do enforce this policy consistently, even when we've extended flexibility beforehand.
Many of the clients we see at Anchor struggle with chronic and persistent pain and with that meaningful, lasting change in symptoms typically depends as much on what happens between visits, exercise, lifestyle, and behavior changes, as it does on in-clinic treatment. We're transparent about this with every patient from the start of care.
We take all feedback seriously and welcome the chance to discuss this further directly.
Asheley Wessling5 reviewsiTotal number of Google reviews Asheley has written across all businesses on Google Maps, not just this one.
Larissa has been a huge part of my recovery after major back surgery. Her knowledge and skill with shockwave therapy and clinical Pilates are outstanding. I trust her completely with my care and continue to see improvement after every session with her. ❤️🩹
Response from the owner · a month ago
Thank you so much for sharing your experience! We’re honored to be part of your recovery journey after back surgery. It’s wonderful to hear that Larissa’s expertise in shockwave therapy, clinical Pilates, and personalized physical therapy has supported your progress. At WAVE Physical Therapy & Pilates in Cincinnati, we’re passionate about helping patients move with confidence, build strength, and continue making progress through individualized care. We’re so grateful for your trust in Larissa and the WAVE team!
Brody Koch6 reviewsiTotal number of Google reviews Brody has written across all businesses on Google Maps, not just this one.
Thank you so much! We’re so glad to hear you’ve had a great experience with Marcin and Molly! We truly appreciate your kind words and are grateful you chose WAVE Physical Therapy & Pilates for your care!
Anne SlamkowskiLocal Guide · 23 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
After my second bout of frozen shoulder, I went back to Anchor for help. Jackie and Sarah K. worked together to find the perfect solution for my specific injury. I was suffering not only from physical pain due to my shoulder but also from stress. It was a whole-body treatment that I needed. I had gone through all the motions, including a cortisone injection to help with the therapy (which worked with my first frozen shoulder), and when that did not eliminate any pain, Jackie dug deeper. I cannot say how much I appreciate all of the knowledge and wisdom behind this staff! I am on my way to a whole-body recovery! This team doesn't stop until they find a solution.
Response from the owner · a month ago
Anne thank you for your trust! We’re thrilled to help and that your physical therapy here in Cincinnati has been so useful!
Patricia Ramirez3 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
I have been seeing Dr. Emily Poirier for a few weeks for PT and she has been excellent. I have hypermobility and chronic pain so every day can look different making it hard to improve in my fitness goals. Emily takes a thorough assessment of trouble areas, is flexible with looking at several issues and is skilled in dry needling. I am very grateful for her help and am excited to continue to see improvement in my symptoms. The location is also really nice and they provide lots of services.
Response from the owner · a month ago
Patricia we’re so grateful for your trust in addressing your symptoms. Dry needling is such a fantastic tool for chronic pain!
Hannah Jacobs2 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
I had a great experience with Dr. Sara Koehl during my postpartum recovery. She was knowledgeable, supportive, and made me feel comfortable every step of the way. Her guidance helped me regain strength and confidence, and I truly appreciate the personalized care I received.
Response from the owner · a month ago
Thanks Hannah! We’re so thrilled to hear you benefitted from your post-partum physical therapy!
