Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Google reviewers rate this Norfolk junk removal service five stars based on 156 reviews, with the owner responding to 52% of feedback. Customers frequently highlight same-day availability, fair pricing, and professional communication during furniture and construction debris hauls. While most experiences are positive, two identical low-star reviews criticize unprofessional behavior, specifically describing a situation where a representative canceled a job after a long wait.
Data from Google, last updated November 10, 2026.
156 Google reviews we collected
Phrases our text analysis found in 150 written reviews
How often each topic comes up in the written reviews
We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They came same day gave an estimate which was a great price and took the couches same day!”
“We ended up having more to toss out even after they had already left and the owner was incredibly kind and got his team back out the next day.”
“I would definitely recommend Anchors Away to anyone who needs junk removed.”
“I cannot recommend him highly enough”
“Great work, prompt, courteous, great communication and fair priced.”
“…ash from a full bathroom gut and remodel, and again the same fast and great service and was picked up the very next day.…”
“He told me he would make sure to communicate with his team so they did not harm any other property.”
“…esapeake, Anchors Away which is owned by a Marine veteran and a very upfront and honest young man came out and gave me a quote that was way more affor…”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 156 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Called for an estimate to have some couches removed. They came same day gave an estimate which was a great price and took the couches same day!! Worked out perfectly because we had our new furniture come. Thank you so much!
These guys are amazing! Quick and easy scheduling and only took less than an hour. We ended up having more to toss out even after they had already left and the owner was incredibly kind and got his team back out the next day. Thank you!
Mrs. Harmon, Thank you for the great review. It was a pleasure being able to help y'all out.
We have called on Matt and team numerous times over the last three years and everytime was absolutely outstanding. Great work, prompt, courteous, great communication and fair priced.
Thank you, we truly appreciate your trust in us and allowing us to be of service.
Really happy with the service today! They came out promptly, were very considerate of what needed to be done, and handled everything quickly and professionally. The whole process was smooth and stress-free, and it’s refreshing to work with people who show up when they say they will and take pride in doing a good job. Highly recommend!
Sarah, thank you for allowing us to take care of your junk removal needs. We truly appreciate your business and look forward to being of service again soon.
Excellent service highly recommend
WOW , is what I will start with. Anchors Away Junk Removal and Hauling really put the work in. I called and they set up a time for the free estimate, and they were on time. I have called other removal businesses in the past with no shows and the workers being late and rude. It is wonderful working with such a professional team. I of course called and got another estimate prior to this one. I always try to get 3. Well, the 3rd company did not show up nor return my call. So, I could only get 2 free estimates this time around. Always get 3 estimates if you can, especially if it's free. These days free is great. When the owner showed up, he was very polite and let me know how his team was going to go about the removal of the items and about how long it was going to take. He took his time and made me feel very comfortable, as there are items that are dear to me in the same area as the items they were hauling away. He told me he would make sure to communicate with his team so they did not harm any other property. He took the rest of the pictures and looked around for a bit and then let me know what it was going to cost and we looked at our calendars and picked a good day for both of us to get the job done. He was by far cheaper than the other business. 2 days later the business that missed their appointment, and never called me back, finally called. They asked what I needed removed and where I was located and so on. Well, he quoted me cheaper, not by much though, however, he never came out and he never apologized for the "no show no call" and he was very short and not very professional. He made me feel kind of, weird, if you will. I won't call the business out as everyone has bad days and maybe that is what was going on, you never know. I will say I went with the better option, this business is accredited on the BBB as well so that helped with my decision as well. Professionalism, being polite and all around a great person and company will always trump a less professional business even if they quote you a little cheaper. I hope this helps! Have a blessed day!
Highly Recommended! After my parents passed away, I started looking for a removal company to assist in cleaning out their house in Chesapeake, Anchors Away which is owned by a Marine veteran and a very upfront and honest young man came out and gave me a quote that was way more affordable than the two other larger companies. I love supporting our vets and especially someone who actually cares as much for helping not just a transaction. Will definitely be calling them again in the future.
Thank you, sir, for allowing us the opportunity to assist in cleaning out your parents' house in Chesapeake and we truly appreciate your business.
Matt was awesome! Highly recommended for junk removal
Awesome and professional service. Veteran owned and they did a phenomenal job. Very honest and fair pricing. They removed an old shed and a swing set with ease. These guys rock!!
Christopher, Thank you for the opportunity for us to be of service and for the great review. We look forward to being of service again soon.
Anchors Away was amazing! They came over instantly to help us clean out our garage. Great guys, funny, and got the job done quick. They are great price wise too! Will be using them for all junk removal needs moving forward!
Vinny, it was a pleasure to be of service in assisting with cleaning out the garage and getting you some space back. Thank you!
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts