Customers frequently cite punctuality, same-day availability, and clear communication regarding costs and diagnoses as key positives for this appliance repair service. Technicians are noted for repairing washers, dryers, and ovens with professional care, often providing thorough explanations and reasonable pricing. However, a small number of low-star reviews describe significant scheduling delays and a failure to return phone calls after an initial visit, indicating inconsistent follow-up practices.
Google rating: 5.0 out of 5 from 94 reviews (99% five-star).
Reviews on this page: 94 Google reviews (85 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Phrases our text analysis found in 85 written reviews
99%praise
Praise20199%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5125%
Speed & response4623%
Quality & results3115%
Would recommend3115%
Price & value199%
Communication178%
Honesty & trust94%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He diagnosed our dryer problem, explained things thoroughly, got it fixed same day, and was courteous, personable, and professional.”
“Ernest gave me a call the day after I sent an e-mail and was able to come same day!”
“He replaced a broken part on our gas dryer and went the extra mile, thoroughly cleaning the vent duct and the inside of the dryer where lint had accumulated.”
“I highly recommend giving him a call if you have any issues.”
“Before starting the work he explained what he would be doing along with the cost—very reasonable.”
“He was on time, quickly diagnosed the issue with my washer and communicated as soon as the parts arrived.”
“He is extremely professional, respectful, knowledgeable, timely, trustworthy, and informative!”
People customers mention
Ernest15 reviews
Earnest5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Service above and beyond! Very detailed, checked every possible issue and determined that what I thought was not the issue. Took it all apart and put it back together! HIGHLY recommend!
Price assessment: Great price
Price: $100–150
Repair wait time: 2–3 hr
Response from the owner · 3 weeks ago
Thank you for being a 5 star customer!
Kelly Gehrz5 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Ernest was wonderful! He was professional, honest, and efficient! I will definitely call Anderson Appliance Repair for any future appliance repair needs!
Response from the owner · 2 months ago
Thank you for being a 5 star customer!
Patrick Leahan1 reviewiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Earnest was awesome. He replaced a broken part on our gas dryer and went the extra mile, thoroughly cleaning the vent duct and the inside of the dryer where lint had accumulated. Before starting the work he explained what he would be doing along with the cost—very reasonable. He was friendly, knowledgeable and professional. I will definitely hire him again.,
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you for being a 5 star customer!
Ariel Johnson15 reviewsiTotal number of Google reviews Ariel has written across all businesses on Google Maps, not just this one.
Ernest is amazing. He's responsive, quick, and HONEST. Our washer decided that it didn't want to drain and he came next day and found it was the wiring. So he took the time to rewire everything and also found there was a pin hole in our hose. He went out to find the hose and is on his way now to replace it.
I highly recommend giving him a call if you have any issues. He isn't out to screw you over, he truly wants to help you out and make sure you are not spending unnecessary money.
Thank you Ernest!
Response from the owner · 5 months ago
Thank you for being a 5 star customer!
Zach Gagnon11 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
Ernest gave me a call the day after I sent an e-mail and was able to come same day! He diagnosed our dryer problem, explained things thoroughly, got it fixed same day, and was courteous, personable, and professional. Speed, quality, and price - there’s not much more you could ask for!
Response from the owner · 11 months ago
Thank you for being a 5 star customer!
Traci Winkler7 reviewsiTotal number of Google reviews Traci has written across all businesses on Google Maps, not just this one.
Great service! I called this morning about a leaky washer and Ernest was able to fit me in today. He arrived on time and was very professional and friendly. The washer is working fine now with no leaks. Thank you.
Response from the owner · a year ago
Thank you for being a 5 star customer!
grant habighorst1 reviewiTotal number of Google reviews grant has written across all businesses on Google Maps, not just this one.
