Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts
Customers consistently praise the shop for honest communication, fair pricing, and quick turnaround times on various repairs, often noting that staff members explain necessary work clearly without upselling. The business handles routine maintenance, diagnostics, and emergency roadside assistance with a focus on customer convenience and transparency. However, a small number of low-star reviews cite significant dissatisfaction with vehicle hold times, unexpected changes to repair agreements, and perceived rudeness or inaccurate diagnostics from staff.
Data from Google, last updated November 11, 2026.
102 Google reviews we collected
Phrases our text analysis found in 93 written reviews
How often each topic comes up in the written reviews
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are openly honest about necessary work and have never once tried to upsell us.”
“They're absolutely amazing, great customer service, reasonable price and they work super fast.”
“…documentation, your response avoids accountability for the documented pricing discrepancies, timeline, and communication breakdowns.…”
“They provide quality work and quality customer service.”
“From the moment I walked in, the team was friendly, professional, and genuinely easy to work with.”
“I needed my front bumper put back into place and they did a quick and perfect job!”
“they are reasonably priced, are an amazing bunch and I Highly recommend them.”
“In my opinion and based on my personal experience, I cannot recommend Anderson Brothers Auto or Derrick Anderson.”
“Great service, communicative and reasonably priced.”
“My attempts to communicate directly were ignored.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 102 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
First time at Andersons. The five star reviews didnt disappoint. They're absolutely amazing, great customer service, reasonable price and they work super fast. 10/10 recommend.
Thank you.
Great people who do great work.
Thank you Grant happy to help
My wife and I both take our cars to Anderson Brothers for routine service and repairs. They have always gone above and beyond to provide great customer service. They are openly honest about necessary work and have never once tried to upsell us. They provide quality work and quality customer service. Would recommend them for any Nashville work.
They are amazing! I needed my front bumper put back into place and they did a quick and perfect job! I definitely recommend.
Awesome work, amazing customer service... great for our community... they are reasonably priced, are an amazing bunch and I Highly recommend them...
Thank you Shari
They always give excellent service. Trustworthy and reliable and reasonably priced.
Thank you Ed glad to help anytime
Great place great people
Thankful for this automotive shop. Great folks!! Honest and very knowledgeable! Treats me like family.
Thank you Laura!!
The only place I will take my car to be repaired in Nashville! They are very honest and do an amazing job! Thank you Steven for all of your help today!
Glad we could help and Thank you
Great service, communicative and reasonably priced. Cant beat that for an auto repair shop!
Thank you for the kind words and trusting us with your repair
Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts